I have a laptop that was brought back from the field and it has a problem and just boot cycles. The user said the last thing he did was click on a link then his computer shut down and restarted and did the recovery options boot cycle. Safemode is not available.
I have tried running automated repair 20+ times which fails.
Error code on failure is.
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: Unknown
Problem Signature 04: 21199803
Problem Signature 05: AutoFailover
Problem Signature 06: 17
Problem Signature 07: NoRootCause
OS Version 6.1.7600.2.00.256.1
The Startup repair log shows error
Repair Action : System Files integrity check and repair.
Result: Failed. Error Code = 0x490
I have tried fixboot and fixbcd.
I have tried Manually restoring the Registry Hives which did not work.
I have ran Chkdsk /r which shows no errors on hard drive.
I have run SFC /scannow /offbootdir=C: /offwindir=d:\windows which shows no errors.
I do have a recovery CD and I am able to boot to that and run recovery tools.
I am at a loss as to what to do next. I believe there is some malware on the computer but unable to boot to safemode to repair. Please Help ASAP.