I have been dealing with a infection of some sort...it started on my Windows 7 laptop which was only 4 months old at the time...yes, 4 months old because when my other laptop w/ win7 gave out on me I needed to replace it and be up and running asap as I run my small pool service company from my computer and I did not want to take the time to learn the new Windows 8 at the time and just figured I would get to that later on after I could gather a fair idea as to if it was a decent program or if it was another flop. (I was a victim of Vista and what a nightmare that was) A month after I purchased the new windows 7 laptop I ended up purchasing 2 more laptops with Windows 8...one for my son for his graduation gift and the other for me as it was a great price and I thought I can work myself into 8 on my own leisure.....mine ended up sitting in it's box for 4 months before I opened it up....and that was only because my 7 was on the fritz.
I took my computer to a large big box type store here in town who has a whole squad of geeks to assist you in further frustrations....errr I mean to help you. I fell for their "great service plan" and that was the first wrong thing I did in trying to correct the problem. Brought it home and looked at the computer and it still was not fixed...called their 800# for "support" to no avail. It was at that point that the old saying kicked in...if you want something done right you have to do it yourself....which lead me to here.I have spent many hours reading very useful and informative articles here. I just wish I would have jumped in and joined up then but I was afraid to even check my email or anything else online at that point...my life as I knew it personal and business was on hold. The information I found here helped me find the trojan that was on my windows 7 laptop
Ended up calling a local service here in town that I had success with in past times. First time they sent me somebody other than I requested and all this guy could do when I told him what was going on and issues I was having was say"Wow, that's really crazy", As we all know, that does not fix problems either. I called back and got who I asked for the first time...that guy came out and helped me a little but not much was at least honest enough to admit that virus issues were not part of his expertise.
My next attempt was to call my local cable company as they are my ISP so I figured hey why not, after all they are the ISP right? Actually the lady I spoke with there took control of the computer and ran several scans that returned nothing and as a last resort low and behold she ran ComboFix..which I had already heard of because I had found this website in the process of this nightmare. (this forum is the "something good" that always comes from something bad in a life event) When she ran ComboFix it found something, I'm not sure what but it did find and remove about a dozen things. I asked her what it was and she could not answer my question. In fact she said she did not know how to read the logs but she did know how to run the program. That completely made me feel at ease...NOT!!! I gave the computer a little while to prove itself to me before I was willing to do anything vital on it again and it failed me so my next step was to put that on the shelf for now and open up my new laptop with Windows 8.
What I did not realize until it was to late is that some of these viruses can jump right on your thumb drives. I had wondered about the possibility as I was pulling off very important files off of my windows 7 on the very first day of infection. I also backed up the rest of my things onto one of my external hard drives....well guess what.....yep....my external hd & thumb drives got sick too..so needless to say when I put the thumb drive into the new Windows 8 laptop to bring forward my documents and client files as well as my Quickbooks company file I was also lucky enough to bring the virus with it....yaayyy me.
So my new Windows 8 laptop had become infected and started to act up so after trying to call the manufacturer and not finding anybody there with any kind of intelligence I decided well lets try Microsoft...I mean, after all, they did develop the OS right? HA!!! My first clue should have been that windows 8 does not even seem to want to work with windows 8 (that's a whole other story) after 6 hours on the phone with Microsoft answer desk....yes...6 hours..guess what? Yep..you may have guessed by now...the answer desk did not have any answers for me. It was concluded that I should just do a complete fresh install of 8...
After contacting Samsung and spending another hour or so on the phone with them trying to get them to send me a OEM system disk so I could do a fresh install and waiting another week for the disk to arrive via snail mail. When I did the fresh install with the OEM disk and turned on the laptop for the first time it was then that I discovered that all the OEM disk had on it was the Windows 8 program...none of the other stuff put in by Samsung, which for the most part is ok with me but there were a few things that I did need and want to use...like drivers for one. I call them up and they tell me I can download all that stuff off of their website, what they did not tell me of course is that I would also get a Zbot trojan from their website!! Yes, and I know for a fact it was from their website where I downloaded this "SW Update" package that they have. I know this because I did the fresh install of 8, then installed my Kaspersky from the disc I have, then went to the Samsung site and downloaded the SW Update so I could get all the drivers for the laptop, then I installed Google then I installed my MS office from my disc, did the updates and then turned the laptop off because I needed to go purchase new software (Quickbooks Pro 2014, MS Streets & Trips, and because I happened to see it there on the store shelf I also picked up Malwarebytes) Came home and installed and updated the 3 softwares and then ran a full scan with my new Malwarebytes PRO and low and behold if there was not a bleeping Zbot trojan......I said son of a bleep bleep bleep..and a few other choice words that you will not hear in church. Malwarebytes forund it located here:
Moderator Edit: Moved from Introductions to a more appropriate forum
Edited by rotor123, 29 October 2013 - 09:14 AM.