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am I infected?


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#1 angel959

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Posted 29 October 2013 - 12:05 AM

Hi guys I am having issues with my laptop I had MSE installed and I have to say it was pretty useless .I know there are people out there who think it is fantastic but firstly they never told me when I installed it that it wasn't really compatible with chrome.Maybe I am niave but I thought being windows etc it would be great.....incidentally I logged on a week or so back and noticed it wasn't working I had already been on the internet so I am freaking out after a few things have happened.

 

I tried to re install MSE but kept getting a message stating that msi.exe files were missing so I tried to uninstall it and got the same message .....I couldn't uninstall the usual way so googled the problem , I read about getting the uninstall wizard so I used that it said it was removed but the MSE was still sitting in the programmes.I then ran the windows fixer for installing and uninstalling and that seemed to do the job .....when i re started the comp I got an error message from them stating it couldn't start I hit ok and looked in the programme list and there it was, I went to look at something else and then went back and it was gone.

 

The same thing happened to itunes but I managed to un install and re install after using the same fixer but before that was getting the msi file missing ....then I got a message from java saying it needed updating  and,again the same mrssage but was able to uninstall re install using the same process..Now I can't start internet explorer ,I am not getting any error messages but it will open for a second flicker and shut It is not in my programme list or my update list which is where I was told to look for it.So I feel helpless to do anything about it I cant upgrade it to 10 as it claims I have a newer version I don't I have 8 as far as I know because all updates have failed for some time I also noticed one windows update that wouldnt install also 

 

Help please I am really worried something bad is happening I read on your site about codex files etc and I was playing a game on facebook on eday and a little box at the bottom that seemed to be u tube said I needed to update some thing to watch ...Unfortunately I fell for it and i installed some dodgy video uploader videx or something like that  I removed it but have noticed its name pop up when scanning for malware etc with malware bytes but it doesn't seem to set off any bells I also had the delta virus and thought I had succesfully removed it.....maybe I haven;t I know it isn't loading up heaps of browsers in my browser list and it doesn't hi jack my start page anymore but does that mean its gone???I am using avira virus protection and ran a scan it found a trojan from a movie called "woman in black"that i was going to watch before I realised MSE was doing next to nothing before it crashed and some malware items I also scan with malware bytes free version but it hasn't found anything new or different

 

any assistance will be very much appreciated



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#2 noknojon

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Posted 29 October 2013 - 12:19 AM

Hello angel and Welcome -

First -

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

Also -

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here

 

Please ask if you have any questions -

 

Thank You -



#3 angel959

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Posted 29 October 2013 - 12:41 AM

   Results of screen317's Security Check version 0.99.75  

 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Avira Desktop   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 45  
 Adobe Flash Player 11.9.900.117  
 Adobe Reader 10.1.8 Adobe Reader out of Date!  
 Google Chrome 29.0.1547.76  
 Google Chrome 30.0.1599.69  
````````Process Check: objlist.exe by Laurent````````  
 Avira Antivir avgnt.exe 
 Avira Antivir avguard.exe 
 Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe  
 Malwarebytes Secure Backup sosuploadagent.exe   
 Malwarebytes Secure Backup SMessaging.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 6% 
````````````````````End of Log`````````````````````` 
 
 
 
 
 
I hope jave one this correctly and THANKYOU =)


#4 angel959

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Posted 29 October 2013 - 12:42 AM

 

   Results of screen317's Security Check version 0.99.75  

 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Avira Desktop   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 45  
 Adobe Flash Player 11.9.900.117  
 Adobe Reader 10.1.8 Adobe Reader out of Date!
 Google Chrome 29.0.1547.76  
 Google Chrome 30.0.1599.69  
````````Process Check: objlist.exe by Laurent````````
 Avira Antivir avgnt.exe 
 Avira Antivir avguard.exe 
 Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe  
 Malwarebytes Secure Backup sosuploadagent.exe   
 Malwarebytes Secure Backup SMessaging.exe   
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 6% 
````````````````````End of Log``````````````````````
 
 
 
 
 
I hope jave one this correctly and THANKYOU =)

 

I mean have done thi,,,,,,lol



#5 noknojon

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Posted 29 October 2013 - 01:11 AM

No problems - :)

Just let me read the log for a bit

 

Thanks -



#6 noknojon

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Posted 29 October 2013 - 01:44 AM

Hi -

Not nice to see Red in the first line so I will drop it down a bit .....

 

MSE has been removed, and only Avira is now showing as your Antivirus.

Temperature Range is showing well under normal, but we have ..............=>

Status: Warning is showing on your Hard Drive ? This can be serious even in a laptop that is only 1 year old.
Is this a small company computer, or recently from a company ?

Do you think it may have been dropped or similar ? (Dumb questions - Must ask)

 

First -

Run a Disk Check on your C: drive in Windows Vista or Windws 7:
• Click the Start Orb and open Computer

• Right-click on C: and select Properties

• Click on the Tools tab

• Under Error-checking click the Check Now... button and click Continue at the UAC prompt

• Mark the 2 boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors

• Click on the Start button

• When the message box pops up, click the Schedule disk check button and Restart your computer

• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so.
This will take about 1 to 2 hours to do the 5 stages, depending on your system, so please let it finish.
DO NOT force a reboot once started as you will lose data and may damage the computer
NOTE - If this is a Laptop please plug it into a reliable power source, as batteries may fail.
The computer will reboot back to normal mode once it has completed all 5 stages -

 

Let me know if you get any warnings or notes from this (you should not)

Meanwhile I will try and find a Test Program for the Hitachi Hard Drive unit -

 

Thanks -



#7 angel959

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Posted 30 October 2013 - 06:08 PM

Okay I am back!!!That was slow it flew thru it till it got to part 5 and the 50000000  file then it was painfully slow took a long time to get thru a few 10000'S of files then screamed to the end, Anyway to answer your question it is a high end toshiba laptop from dicksmith .It has had a hard life how ever the fan was faulty when we bought it and it had to be repaired because of over heating, it has a new keyboard it is used alot for a laptop as I have no home computer at this stage.It has never been dropped ,ALSo am still getting an error message at start up from MSE will send a snap shot or something so you can see it.

 

Anyway what should I do  next ????



#8 angel959

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Posted 30 October 2013 - 06:11 PM

oh and no notes no warnings :guitar:



#9 noknojon

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Posted 30 October 2013 - 09:11 PM

oh and no notes no warnings

This part is good, and I think it may be more hardware / software in general (not infection).

The next part is to check installed System Files ............

 

Run a System File Check -

Click the Start Orb > Go - Programs > Accessories > Find Command Prompt and Right Click on it > Select Run as Administrator or this will not work ...

Type sfc /scannow and press Enter.

Note the space between c and / as this must be there -

 

This should take (on average only) up to 20 minutes, so please let it run -

 

Let it run without interfering with the computer in any way

 

Thanks -



#10 angel959

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Posted 30 October 2013 - 10:53 PM

will do and thank's for your help... :bowdown: have noted what you have said and will keep that in mind if I have issues in the future ...Do you think there is a way I can get rid of the remnants from MSE I haven't restarted the comp yet but will post the script that is coming up when I do so you can see what it says exactly , Will run the scan later this evening but I do want to say that whatever that checker thing did has made a big difference on the performance it's running like a dream :clapping:  :thumbup2:



#11 noknojon

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Posted 30 October 2013 - 11:56 PM

M.S.E. is not listed in your logs -

If it is in Programs and Features just Right click > Delete -

 

There will be no logs to post, but it may just sort a few things out for you -

 

Thanks -


Edited by noknojon, 30 October 2013 - 11:59 PM.





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