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Computer randomly shuts down then restarts critical error Kernal Power 41


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#1 Brose

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Posted 28 October 2013 - 09:46 PM

First time build (September 2012). Machine has been performing flawlessly then end of September 2013 starting randomly shutting down and restarting. No particular activity will trigger this event (no BSOD). I've run memtest, chkdsk, malwarebytes, gpu-z, cpu-z, Nothing seems out of the ordinary. Temperature ranges are consistently around 26C. I've left it on for the last 48 hours with the covers off and a fan blowing directly at the inside of the case and it has shutdown 8 times. This happens even when it is idling. Truly bizarre, definitely frustrating. Need some help here isolating this "gremlin" and regaining control of my machine. I;ve attached a minitoolbox report maybe that willl help you get a better picture.

 

Asus P8H77-V

Intel i5 3570K

16.0GB Ram

Windows 7 64bit service pack 1

nVidia geforce GTX560

ForceWare 311.06 (driver)

Cooler Master 212 EVO

OCZ ModXstream-Pro (don't remember the wattage, but purchased larger than the recommended

 

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#2 dc3

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Posted 29 October 2013 - 09:57 AM

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Brose

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Posted 29 October 2013 - 05:03 PM

Report from speccy

 

http://speccy.piriform.com/results/8Asocxnhw7WP1qWEGmZ0ysJ



#4 dc3

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Posted 30 October 2013 - 10:00 AM

1) Type services.msc in the Search programs and file box.  When Services appears in the pane above the search box right click on it and choose Run as administrator.

2) Scroll down to "NVIDIA Update Service Daemon"

3) Right-click it and select Properties

4) Click the Logon tab

5) Click the Log on as: Local System Account button ON

6) Click OK

7) Right click the "NVIDIA Update Service Daemon" and click Start

 

You should receive the following message:   The NVIDIA Update Service Daemon service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

 

Restart the computer and see if the problem still persists.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dc3

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Posted 30 October 2013 - 10:18 AM

If you look in the Speccy at the C: drive you will see the the S.M.A.R.T. status is Bad.  This means that you're looking at an imminent failure of this hdd. 


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#6 Brose

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Posted 31 October 2013 - 06:47 PM

Thanks for the suggestions. I restarted the nvidia update service daemon and rebooted the computer so we will see how that goes. I do not see where the S.M.A.R.T status is bad on my C drive. It reads "good" to me. Am I missing something?

 

Thanks again



#7 dc3

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Posted 01 November 2013 - 08:38 AM

Disregard post #5, it was the wrong Speccy.  Sorry for the confusion.


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#8 Brose

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Posted 06 November 2013 - 10:25 PM

The gremlins have reappeared. I had a very short period (over 24 horus) where I thought the problem had been solved, but tonight I booted up (computer had been off during the day). I opened YouTube and went to Ted.com. I started watching an 8 minute video. At the 7 minute mark the computer shut down. paused for a minute then restarted.

 

Any other suggestions you might have are appreciated.

 

Thanks



#9 dc3

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Posted 07 November 2013 - 09:55 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

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#10 Brose

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Posted 07 November 2013 - 06:11 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by HeyDad (administrator) on 07-11-2013 at 18:06:51
Running from "C:\Users\HeyDad\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/03/2013 07:00:00 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location F:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (11/03/2013 10:21:37 AM) (Source: Bonjour Service) (User: )
Description: Local Hostname HeyDad-PC.local already in use; will try HeyDad-PC-2.local instead

Error: (11/03/2013 10:21:37 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 HeyDad-PC.local. Addr 192.168.1.103

Error: (11/03/2013 10:21:37 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.104:5353    4 HeyDad-PC.local. Addr 192.168.1.104

Error: (11/03/2013 10:16:23 AM) (Source: Bonjour Service) (User: )
Description: Local Hostname HeyDad-PC.local already in use; will try HeyDad-PC-2.local instead

Error: (11/03/2013 10:16:23 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 HeyDad-PC.local. Addr 192.168.1.103

Error: (11/03/2013 10:16:23 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.104:5353    4 HeyDad-PC.local. Addr 192.168.1.104

Error: (11/03/2013 09:56:15 AM) (Source: Bonjour Service) (User: )
Description: Local Hostname HeyDad-PC.local already in use; will try HeyDad-PC-2.local instead

Error: (11/03/2013 09:56:15 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 HeyDad-PC.local. Addr 192.168.1.103

Error: (11/03/2013 09:56:15 AM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.104:5353    4 HeyDad-PC.local. Addr 192.168.1.104


System errors:
=============
Error: (11/07/2013 06:05:04 PM) (Source: Service Control Manager) (User: )
Description: The lxecCATSCustConnectService service failed to start due to the following error:
%%1053

Error: (11/07/2013 06:05:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the lxecCATSCustConnectService service to connect.

Error: (11/06/2013 10:17:58 PM) (Source: Service Control Manager) (User: )
Description: The lxecCATSCustConnectService service failed to start due to the following error:
%%1053

Error: (11/06/2013 10:17:58 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the lxecCATSCustConnectService service to connect.

Error: (11/06/2013 10:17:57 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:16:23 PM on ?11/?6/?2013 was unexpected.

Error: (11/06/2013 09:57:27 PM) (Source: Service Control Manager) (User: )
Description: The lxecCATSCustConnectService service failed to start due to the following error:
%%1053

Error: (11/06/2013 09:57:27 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the lxecCATSCustConnectService service to connect.

Error: (11/05/2013 08:00:46 PM) (Source: Service Control Manager) (User: )
Description: The lxecCATSCustConnectService service failed to start due to the following error:
%%1053

Error: (11/05/2013 08:00:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the lxecCATSCustConnectService service to connect.

Error: (11/05/2013 06:33:57 AM) (Source: Service Control Manager) (User: )
Description: The lxecCATSCustConnectService service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (11/03/2013 07:00:00 PM) (Source: Windows Backup)(User: )
Description: F:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)

Error: (11/03/2013 10:21:37 AM) (Source: Bonjour Service)(User: )
Description: Local Hostname HeyDad-PC.local already in use; will try HeyDad-PC-2.local instead

Error: (11/03/2013 10:21:37 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 HeyDad-PC.local. Addr 192.168.1.103

Error: (11/03/2013 10:21:37 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.104:5353    4 HeyDad-PC.local. Addr 192.168.1.104

Error: (11/03/2013 10:16:23 AM) (Source: Bonjour Service)(User: )
Description: Local Hostname HeyDad-PC.local already in use; will try HeyDad-PC-2.local instead

Error: (11/03/2013 10:16:23 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 HeyDad-PC.local. Addr 192.168.1.103

Error: (11/03/2013 10:16:23 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.104:5353    4 HeyDad-PC.local. Addr 192.168.1.104

Error: (11/03/2013 09:56:15 AM) (Source: Bonjour Service)(User: )
Description: Local Hostname HeyDad-PC.local already in use; will try HeyDad-PC-2.local instead

Error: (11/03/2013 09:56:15 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: ProbeCount 2; will deregister    4 HeyDad-PC.local. Addr 192.168.1.103

Error: (11/03/2013 09:56:15 AM) (Source: Bonjour Service)(User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.104:5353    4 HeyDad-PC.local. Addr 192.168.1.104


=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader X (10.1.7) MUI (Version: 10.1.7)
AI Suite II (Version: 1.02.27)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Art Effects for PDR10 (Version: 2.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 2.0.11.12)
Audacity 2.0.2 (Version: 2.0.2)
BlackBerry Desktop Software 7.1 (Version: 7.1.0.41)
Bonjour (Version: 3.0.0.10)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.0.1)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Internet Library for ZoomBrowser EX (Version: 1.7.0.1)
Canon Utilities CameraWindow DC 8 (Version: 8.3.0.6)
Canon Utilities CameraWindow Launcher (Version: 7.5.0.2)
Canon Utilities MyCamera (Version: 7.4.0.2)
Canon Utilities ZoomBrowser EX (Version: 6.6.0.23)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.4.0.4)
Combined Community Codec Pack 2013-08-01 (Version: 2013.08.01.0)
CPUID CPU-Z 1.67
CyberLink PowerDirector 10 (Version: 10.0.0.2023)
CyberLink PowerDirector 10 Content Pack I (Version: 10.0)
CyberLink PowerDirector 10 Content Pack II (Version: 10.0)
CyberLink WaveEditor (Version: 1.0.1.3320)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Free Studio version 2013 (Version: 6.1.13.1022)
Google Earth Plug-in (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.165)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.5.235)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iTunes (Version: 11.1.2.32)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Kinovea (Version: 0.8.15)
LAME v3.99.3 (for Windows)
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark Pro800-Pro900 Series
Linksys EasyLink Advisor
Linksys EasyLink Advisor (Version: 3.1.8347.79)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 25.0 (x86 en-US) (Version: 25.0)
Mozilla Maintenance Service (Version: 25.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA 3D Vision Driver 311.06 (Version: 311.06)
NVIDIA Control Panel 311.06 (Version: 311.06)
NVIDIA Graphics Driver 311.06 (Version: 311.06)
NVIDIA HD Audio Driver 1.2.22.1 (Version: 1.2.22.1)
NVIDIA Install Application (Version: 2.1002.108.688)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.1106)
NVIDIA Update 1.11.3 (Version: 1.11.3)
NVIDIA Update Components (Version: 1.11.3)
Octoshape add-in for Adobe Flash Player
Pazera Free MOV to AVI Converter 1.6 (Version: 1.6)
Pure Networks Platform (Version: 11.0.8322.1)
Quicken 2010 (Version: 19.1.2.22)
Quicken 2013 (Version: 22.1.12.7)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.3)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.3)
RealUpgrade 1.1 (Version: 1.1.0)
Serif WebPlus X6 (Version: 14.0.2.25)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SmartSound Quicktracks 5 (Version: 5.1.8)
Speccy (Version: 1.23)
TechPowerUp GPU-Z
Transfer Utility (Version: 1.00.012)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
WebEx Support Manager for Internet Explorer (Version: 6.5.47)

========================= Memory info: ===================================

Percentage of memory in use: 11%
Total physical RAM: 16339.53 MB
Available physical RAM: 14384.6 MB
Total Pagefile: 32677.24 MB
Available Pagefile: 30677.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.96 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:111.69 GB) (Free:38.57 GB) NTFS
3 Drive e: (Maxistor 1T) (Fixed) (Total:931.51 GB) (Free:730.28 GB) NTFS

========================= Users: ========================================

User accounts for \\HEYDAD-PC

Administrator            Guest                    HeyDad                   
UpdatusUser              

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 






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