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Windows 8 BSOD


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#1 3mutts

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Posted 27 October 2013 - 08:23 PM

Alright, I know people on here are pretty knowledgable about BSOD causes and I need help fiquring this out. My PC is only two months old and I have been getting BSOD most of them point to Graphics Card Drivers and system files ( I assume they are related) and only happen when I play games.

 

System Specs:

 

CPU: Intel 4700mq

GPU: Nvidia GTX 780M

RAM: 32 GB

OS: Windows 8 (have not upgraded to 8.1)

Model: MSI GT70 20D 039US

 

Dump Files:

 

https://skydrive.live.com/?cid=04cc7e0751f39897&id=4CC7E0751F39897!115


Edited by 3mutts, 27 October 2013 - 08:24 PM.


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#2 Anshad Edavana

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Posted 28 October 2013 - 12:16 AM

:welcome: to the Bleeping Computer forum.

 

Your BSOD issue seems to be caused by Nvidia graphic drivers.

BugCheck 3D, {fffff803a81fbaf0, 0, 0, fffff88005a49672}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+3e8672 )

The driver seems to be old.

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Mar 28 03:05:15 2013 (51536613)

Please follow the below steps.

 

:step1: If you are overclocking the graphic card, please disable it and use stock frequency and voltage values.

 

:step2: Uninstall the current driver from Control Panel --> Programs and features. Make sure to uninstall components like 3D vision, Physx etc first and the Nvidia graphic driver at last. Otherwise the driver won't be uninstalled properly.

 

:step3: Now download and install the below driver.

 

      http://www.nvidia.com/download/driverResults.aspx/68502/en-us

 

      While installing, choose custom and deselect everything except Nvidia display driver and Physx. Also put tick mark on Perform a clean installation.

 

       cleaninstallnvidia.jpg 

 

 

Hope this helps you.



#3 3mutts

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Posted 29 October 2013 - 06:23 PM

Two more BSOD, still have not updated the Nvidia driver however i think theses support the fact that theses need to be updated.

 

https://skydrive.live.com/redir?resid=4CC7E0751F39897!118



#4 Anshad Edavana

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Posted 29 October 2013 - 10:54 PM

Hi

 

Please follow the instruction i provided and update the driver. If the BSOD continues after updating the driver, please upload the new dumps which reflect the changes.



#5 3mutts

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Posted 30 October 2013 - 02:28 PM

Alright, I updated the driver to the latest version, I will see how it goes and let you know if I run into issues. :lol:



#6 3mutts

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Posted 30 October 2013 - 08:09 PM

Theses BSOD are driving me CRAZY! Here is another dump file...

https://skydrive.live.com/redir?resid=4CC7E0751F39897!119

Edited by 3mutts, 30 October 2013 - 08:58 PM.


#7 Anshad Edavana

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Posted 31 October 2013 - 03:17 AM

Hi

 

New crash dump is also graphic related. It blames "Directx" kernel as the reason behind the crashes.

BugCheck 3B, {c0000005, fffff8800456803c, fffff8801bd48e60, 0}

Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::DestroyResource+5c )

Display driver seems to be the latest so we can rule out that possibility.

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 11:51:50 2013 (52676AFE)

Next thing we can try is to change Nvidia power management settings to  Maximum performance instead of adaptive.To do that, please read instructions from the below link.

 

http://nvidia.custhelp.com/app/answers/detail/a_id/3130/~/setting-%22power-management-mode%22-from-adaptive-to-maximum-performance

 

Also please update "Directx" to the latest by running the online updater.

 

http://www.microsoft.com/en-in/download/details.aspx?id=35

 

If the issue continues, make sure the games you playing are actually compatible with "Windows 8". At the time of last crash, you were playing "Euro truck simulator 2" which is actually designed for Win XP, Vista and 7. That game is officially not compatible with Windows 8. It doesn't means any game which is not designed for "Windows 8" will crash but it is still a possibility. To rule out that, you should try playing another game which is officially fully compatible with "Windows 8" and check whether is blue screens..


Edited by Anshad Edavana, 31 October 2013 - 03:45 AM.


#8 Dypsis

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Posted 31 October 2013 - 03:24 AM

If I may chip in and say that if you go to the GeForce Forums you will see that there are lots of people having issues with the last few releases of NVIDIA display drivers.

And this includes myself.

 

And in the drivers section of the GeForce Forums there is a very useful utility created by Wagnard that completely removes all trace of NVIDIA and AMD drivers.

It is called Display Driver Uninstaller (DDU). Maybe it will be beneficial to your cause.


Edited by Dypsis, 31 October 2013 - 03:30 AM.


#9 3mutts

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Posted 31 October 2013 - 01:58 PM

Ran System File Checker and it found corrupted files and couldnt fix all of them. Here is the log:

 

https://skydrive.live.com/redir?resid=4CC7E0751F39897!120



#10 Anshad Edavana

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Posted 31 October 2013 - 02:29 PM

Hi

 

Please follow instructions from the below link to fix the component store corruption using DISM.

 

http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

 

Once the operation is completed, use Windows update to install the latest fixes and re-run SFC.



#11 3mutts

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Posted 31 October 2013 - 04:41 PM

^ Alright ran DISM and it fixed the issues SFC found. Checked Windows Update and nothing is needs to be installed, I hope this fixes my issues however I will run Memtestx86 over night to make sure it isn't RAM.

#12 Anshad Edavana

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Posted 31 October 2013 - 10:46 PM

Hi

 

It is always a good idea to verify the integrity of hardware parts. Make sure to run Memtest86+ for at least eight passes.






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