Posted 30 April 2006 - 09:05 PM
Actually, I used the wrong word. I meant to say, "installed" not "downloaded." Sorry about that.
If I'm going to have to reinstall Windows XP, then I might as well get some help with the problem I've been having since the night I originally installed it. Here's what happened, and maybe someone can help me figure out how to do it RIGHT this time since the tech. support guy who "helped" me actually kind of got me more screwed up than before.
First of all, I have a Sony Vaio PCG-FX150 laptop, and when I bought it, Windows ME and a bunch of other programs were already installed on it. It also came with the 2 System Recovery CD's, 2 Application Recovery CD's, and a Driver Recovery CD. At the time, I only had AOL Dial-Up. I now have SBC Yahoo DSL, but I'm still very, very new to it. I also have AOL Broadband. I don't think that stuff matters, but just in case, there you go.
Okay, here's the story. Awhile back, I was having major computer problems. They had been happening for several months, and I found myself talking to tech. support people almost everyday or every-other-day. It was insane. Finally, the conclusion was that my computer was corrupted, had viruses, etc. and was beyond help. They said that Windows ME sucked, and they suggested I buy Windows XP, and do, what I think they called, a clean install. They said that it was going to wipe everything off my computer, so if I wanted to keep anything, I had to buy an external hard drive. So, I bought a Seagate Pocket Drive and spent a few days saving everything that I wanted to keep...files, documents, pictures, programs I had downloaded off the internet, etc. I also talked to AOL to find out if I needed to put my Favorites List and Emails on the pocket drive or if they were saved on their system. Until this point, I had never backed up or saved anything to an external hard drive before. I guess I was just lucky that I had never lost anything.
When all of this stuff was done, I went to Fry's Electronics, explained to the guy there EXACTLY what it was that I was having problems with and what EXACTLY I wanted to do. He told me to buy Microsoft Windows XP Home Edition, which I did. Next, I called Microsoft's Tech. Support number, and I then spent the entire night on the phone with someone who guided me through all the steps of doing the clean install. When it was installed, he helped me to reinstall the drivers for things like my scanner and printer, and he helped me to reinstall SBC Yahoo DSL, my 2wire wireless internet service, and AOL. Then we came to the MAJOR PROBLEM......a problem that I have yet to resolve and hope you can help me with now.
As I said, I had explained to the guy at Fry's and the guy at Microsoft who helped me with the installation, EXACTLY what I was trying to do. I wanted to get rid of any viruses I might have and anything having to do with what was causing my computer to be corrupt. In order to do this, I was told by other tech. support people that what I would need to do is the clean install which would wipe all the old stuff off my computer. Then I would have to install Windows XP, and next make sure I had all the anti-virus stuff working so that when I eventually put back anything that I had saved on the pocket drive, if it happened to be something that had the virus, I would be protected. After the anti-virus stuff was loaded (McAfee), I was told that the final step .......and here's where the problem happened.....would be to use the discs that had come with my computer when I originally bought it so that I could reinstall all my programs, minus Windows ME, of course.
Well, I get to this point, and the Microsoft tech. support guy says, "Oooops!! I don't know how to get those programs back onto your laptop because the discs that have the programs on them also have Windows ME on them, and you can only have one operating system on your computer at a time." So, now I've been stuck with a laptop that has Windows XP on it, but NONE OF MY ORIGINAL PROGRAMS!!! I actually have had NO WORD PROCESSING because of this (until a few weeks ago when I found out about a free program I could download off the internet called "Abiword"). It has been pretty crappy, but I've had no clue how to fix it and nobody to help me.
So, can anyone here help me to fix this problem? I STILL would like to have Windows XP on my laptop AND all my old programs, like Adobe Photoshop and Microsoft Word.
Thanks so much, and sorry this was so long.