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Vista possible malware unable to delete

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6 replies to this topic

#1 someone2011


  • Members
  • 15 posts
  • Local time:09:02 AM

Posted 26 October 2013 - 03:22 PM

I tried downloading on my computer (Vista) a driver for my cell phone but it kept taking me to random downloads so I did not complete all the steps because I got suspicious and upon looking at the internet I kept getting Run windows for this exe file which happened to be what I aborted. Then I started getting popups that such and such file is not found try retyping etc.. I went on to download folder and tried deleting the .exe and it says that I don't have permission to delete access denied. Ipumper is the file and I already ran combo fix befor I read "Not to run it unless asked"   :(

Please help

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#2 nasdaq


  • Malware Response Team
  • 40,182 posts
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:02 PM

Posted 28 October 2013 - 09:07 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.

Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS by sUBs from one of the following links, if you no longer have it available. Save it to your desktop.

1: DDS.scr (Not recommended if you use Chrome to download this .scr file. Use the other options.)
2: DDS.pif

Double click on the DDS icon, allow it to run.
A small box will open, with an explanation about the tool. No input is needed, the scan is running.
Notepad will open with the results.
Follow the instructions that pop up for posting the results.
Please note: You may have to disable any script protection running if the scan fails to run.


Please just paste the contents of the DDS.txt log in your next post. DO NOT attach the log.

Please paste the logs in your next reply, DO NOT ATTACH THEM
Let me know what problem persists.

#3 someone2011

  • Topic Starter

  • Members
  • 15 posts
  • Local time:09:02 AM

Posted 28 October 2013 - 02:29 PM

# AdwCleaner v3.010 - Report created 28/10/2013 at 11:39:16
# Updated 20/10/2013 by Xplode
# Operating System : Windows Vista ™ Home Basic Service Pack 2 (32 bits)
# Username : Katie - LAPTOP
# Running from : C:\Users\Katie\Desktop\adwcleaner.exe
# Option : Scan

***** [ Services ] *****

Service Found : Viewpoint Manager Service

***** [ Files / Folders ] *****

Folder Found C:\Program Files\Viewpoint
Folder Found C:\ProgramData\Viewpoint
Folder Found C:\Users\Katie\AppData\Local\Conduit
Folder Found C:\Users\Katie\AppData\Local\PackageAware
Folder Found C:\Users\Katie\AppData\LocalLow\AVG Security Toolbar
Folder Found C:\Users\Katie\AppData\LocalLow\iac
Folder Found C:\Users\Katie\AppData\LocalLow\searchresultstb
Folder Found C:\Users\Katie_2\AppData\LocalLow\AVG Security Toolbar
Folder Found C:\Users\Katie_2\AppData\LocalLow\Conduit

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\Toolbar
Key Found : HKCU\Software\IGearSettings
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CF739809-1C6C-47C0-85B9-569DBB141420}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ViewpointMediaPlayer
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0702A2B6-13AA-4090-9E01-BCDC85DD933F}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Found : HKCU\Software\YahooPartnerToolbar
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary
Key Found : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1
Key Found : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}
Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2559647
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla
Key Found : HKLM\Software\MetaStream
Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{15A0413E-9F45-4D45-9A75-2C20B15B5B51}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{443789B7-F39C-4B5C-9287-DA72D38F4FE6}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer
Key Found : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP
Key Found : HKLM\Software\Viewpoint

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16502


AdwCleaner[R0].txt - [5948 octets] - [28/10/2013 11:39:16]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [6008 octets] ##########
# AdwCleaner v3.010 - Report created 28/10/2013 at 11:55:58
# Updated 20/10/2013 by Xplode
# Operating System : Windows Vista ™ Home Basic Service Pack 2 (32 bits)
# Username : Katie - LAPTOP
# Running from : C:\Users\Katie\Desktop\adwcleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16502


AdwCleaner[R0].txt - [6590 octets] - [28/10/2013 11:39:16]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [6650 octets] ##########



DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16502  BrowserJavaVersion: 10.9.2
Run by Katie at 12:19:48 on 2013-10-28
Microsoft® Windows Vista™ Home Basic   6.0.6002.2.1252.1.1033.18.1790.565 [GMT -7:00]
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
============== Running Processes ================
C:\Program Files\AVG\AVG2013\avgcsrvx.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\AVG\AVG2013\avgidsagent.exe
C:\Program Files\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\ProgramData\EPSON\EPW!3 SSRP\E_S40ST7.EXE
C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RP7.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\AVG\AVG2013\avgnsx.exe
C:\Program Files\AVG\AVG2013\avgemcx.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Google\Update\\GoogleCrashHandler.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AVG\AVG2013\avgui.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
============== Pseudo HJT Report ===============
uStart Page = hxxps://www.google.com/
mStart Page = hxxp://www.google.com
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer =
TCP: Interfaces\{293E73E2-4E33-471C-9990-9F66A73AD91C} : DHCPNameServer =
TCP: Interfaces\{549515CB-0911-4ACF-997B-6D83B4531D38} : DHCPNameServer =
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - <orphaned>
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
LSA: Security Packages =  kerberos msv1_0 schannel wdigest tspkg
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
============= SERVICES / DRIVERS ===============
R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2013-7-20 60216]
R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2013-7-20 246072]
R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2013-7-1 96568]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2013-9-5 39224]
R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2013-7-20 208184]
R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2013-9-10 22328]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2013-7-20 171320]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2013-3-21 182072]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2010-2-17 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2010-6-29 116608]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2013-7-4 4939312]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2013-7-23 283136]
R2 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-8-11 193840]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-10-13 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-7-25 701512]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-7-25 22856]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys [2011-2-5 19968]
S3 andnetadb;ADB Interface DriverNet;c:\windows\system32\drivers\lgandnetadb.sys [2010-7-21 25856]
S3 vzandnetadb;ADB Interface DriverNet for VZW;c:\windows\system32\drivers\lgvzandnetadb.sys [2013-10-13 25856]
S4 Recovery Service for Windows;Recovery Service for Windows;c:\windows\sminst\BLService.exe [2008-8-11 361808]
=============== Created Last 30 ================
2013-10-28 19:00:00 -------- d-----w- c:\windows\ERUNT
2013-10-28 18:39:10 -------- d-----w- C:\AdwCleaner
2013-10-26 19:26:55 -------- d-sh--w- C:\$RECYCLE.BIN
2013-10-26 19:02:44 98816 ----a-w- c:\windows\sed.exe
2013-10-26 19:02:44 256000 ----a-w- c:\windows\PEV.exe
2013-10-26 19:02:44 208896 ----a-w- c:\windows\MBR.exe
2013-10-24 01:14:43 -------- d-----w- c:\users\katie\appdata\roaming\iPumper
2013-10-14 00:01:22 -------- d-----w- C:\New Folder
2013-10-13 22:25:14 -------- d-----w- c:\users\katie\workspace
2013-10-13 21:32:41 1419232 ----a-w- c:\windows\system32\wdfcoinstaller01005.dll
2013-10-13 21:32:31 25856 ----a-w- c:\windows\system32\drivers\lgvzandnetadb.sys
2013-10-13 21:13:16 -------- d-----w- c:\users\katie\.android
2013-09-29 02:23:05 26840 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2013-09-29 02:21:52 -------- d-----w- c:\program files\iPod
2013-09-29 02:21:44 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-09-29 02:09:31 -------- d-----w- c:\program files\Bonjour
==================== Find3M  ====================
2013-09-10 08:34:48 22328 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys
2013-09-05 08:43:42 39224 ----a-w- c:\windows\system32\drivers\avgrkx86.sys
2013-08-24 02:21:38 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
============= FINISH: 12:21:50.50 ===============

DDS (Ver_2012-11-20.01)
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume1
Install Date: 12/10/2008 8:45:12 PM
System Uptime: 10/28/2013 12:08:34 PM (0 hours ago)
Motherboard: Wistron |  | 360A
Processor: AMD Sempron™ SI-40 | Socket A | 1000/133mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 102 GiB total, 6.474 GiB free.
D: is FIXED (NTFS) - 9 GiB total, 1.686 GiB free.
E: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
==== Installed Programs ======================
ABBYY FineReader 6.0 Sprint
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 11 ActiveX
Adobe Reader 9.4.5
Adobe Shockwave Player
Adobe Shockwave Player 11.5
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft MediaImpression 2
ArcSoft Panorama Maker 4
ArcSoft PhotoStudio Darkroom 2
ArcSoft Scan-n-Stitch Deluxe
Assassin's Creed
AVG 2013
Broadcom 802.11 Wireless LAN Adapter
Compatibility Pack for the 2007 Office system
Conexant HD Audio
Coupon Printer for Windows
CyberLink DVD Suite
EPSON Artisan 800 Series Printer Uninstall
Epson Print CD
EpsonNet Print
ESET Online Scanner v3
ESU for Microsoft Vista
FastStone Image Viewer 4.6
GIMP 2.6.11
GoldWave v5.58
Google Earth
Google Update Helper
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
History Cleaner
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP DVD Play 3.7
HP Help and Support
HP Photosmart Essential 2.5
HP Quick Launch Buttons 6.40 D3
HP Smart Web Printing 4.60
HP Total Care Advisor
HP Update
HP User Guides 0118
HP Wireless Assistant
Java 7 Update 9
Java Auto Updater
Java™ 6 Update 5
Junk Mail filter update
LG SP USB Driver
LG United Mobile Drivers
LG Verizon United Driver
Malwarebytes Anti-Malware version
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Works
MobileMe Control Panel
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
My HP Games
NVIDIA Drivers
Paint.NET v3.5.10
Pet Vet (remove only)
QuickPlay SlingPlayer 0.4.6
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Segoe UI
Sony Picture Utility
Spelling Dictionaries Support For Adobe Reader 8
Synaptics Pointing Device Driver
System Requirements Lab
The Logo Creator v5
Update for 2007 Microsoft Office System (KB967642)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VoiceOver Kit
Vz In Home Agent
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR archiver
Yahoo! Messenger
YouTube Downloader 2.7.1
==== End Of File ===========================

Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Windows Vista ™ Home Basic x86
Ran by Katie on Mon 10/28/2013 at 12:00:13.58


~~~ Services


~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page


~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\firstsearch
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{8A36B126-6F35-4E32-885C-9E3B33467F5F}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{96A371D1-E2CA-46D3-8562-2E667C455F83}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2002}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{DE06E4FE-3461-49A2-94FA-EDE05DB9EC38}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2002}


~~~ Files


~~~ Folders

Successfully deleted: [Folder] "C:\Users\Katie\appdata\locallow\datamngr"
Successfully deleted: [Folder] "C:\Program Files\coupons"
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{0B14A31C-A405-460A-9532-88E523897EFC}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{0F1DD51D-EC3D-43D5-847D-A1985F739E36}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{262AB2EE-883C-48EB-942F-4C6098394838}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{2D443012-739C-40BE-8F1C-51F04B991A30}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{2F1DB24B-FC9B-426D-A37F-E306F42FAAD6}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{3294DA79-D88F-4891-A483-74E3B5DB7FB3}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{3A0AFCB1-1CEC-427A-A1CF-FB23F3814E42}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{3D551E60-5AB9-40CA-91C4-8DDEB4F79B08}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{46D1E855-F7AF-4C00-915F-5859409907AE}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{6659FC56-DFA5-4DC6-BDFB-9C69A18638AF}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{68CDEF2E-FF65-4B2D-B926-BAF73CC66DEA}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{69514352-2092-408F-9DB5-E1C3310E46C3}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{6A5CC241-5201-4AA1-8FC6-0348F88D1F08}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{9426ECBF-2AF2-4270-89A6-1087394E04ED}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{9A304188-3780-4C00-953D-724BB3121F11}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{AA25B84F-9384-41D3-BB62-268A40556BE0}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{B98113EB-AFA4-45E4-9F10-E414FAAAE617}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{C5233922-B3E9-4320-8340-BAEAE6CC73AB}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{D4267985-9FD5-4CB6-9B05-5AB3E7807721}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{F33E1AEC-1973-49B1-9C6C-4788A7AC96DF}
Successfully deleted: [Empty Folder] C:\Users\Katie\appdata\local\{F3D9B8EB-08EF-4243-94E0-2469A25A7222}


~~~ Event Viewer Logs were cleared



Scan was completed on Mon 10/28/2013 at 12:06:38.50
End of JRT log

#4 nasdaq


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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:01:02 PM

Posted 29 October 2013 - 07:53 AM

Looking good. Let me know of any remaining issues with this computer.

One last scan.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

#5 someone2011

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  • Members
  • 15 posts
  • Local time:09:02 AM

Posted 29 October 2013 - 10:09 AM

 Results of screen317's Security Check version 0.99.75 
 Windows Vista Service Pack 2 x86 (UAC is enabled) 
 Internet Explorer 9 
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
AVG AntiVirus Free Edition 2013  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 
 History Cleaner   
 Java 7 Update 9 
 Java™ 6 Update 5 
 Java version out of Date!
 Adobe Reader 8 Adobe Reader out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent```````` 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 AVG avgwdsvc.exe
 AVG avgrsx.exe
 AVG avgnsx.exe
 AVG avgemc.exe
 Malwarebytes' Anti-Malware mbamscheduler.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 8 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````

#6 nasdaq


  • Malware Response Team
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  • Local time:01:02 PM

Posted 29 October 2013 - 12:37 PM

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Latest version is Java JRE 7u45 was released on Oct. 15. 2013.

Be careful not to install malware posing as Java update!
Important read this blog.

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:

How to disable Java in your browsers

You can manually check your present version and update as recommended.

If present remove the old version(s) of Java using the Add/Remove Programs applet.

Java 7 Update 9
Java 6 Update 5

Java security update installs Ask Toolbar by default -- a single click in a multi-step installer.
I suggest that your un-check the box "Install the Ask Toolbar" before proceeding.

Get the latest version of the Adobe Reader.
Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old versionS of the Reader using the Add/Remove Programs applet if present.
Adobe Reader 8 Adobe Reader out of Date!
Adobe Reader 9 Adobe Reader out of Date!


Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.

Having an effective antivirus is a must for everyone.
In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend:

If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below.In addition to an antivirus I recommend using a firewall. A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products:Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.

Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs:

Malwarebytes Anti-Malware (MBAM)
The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system.
A tutorial on using MBAM can be found here.
Please Note: Only the paid for version has real time capabilities.

A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here.

Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them.

Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above.

Please keep your programs up to date. This applies to Java, Adobe Flashplayer, Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system.

In general Firefox, Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful addons that can protect you from possible risks:
  • WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate.
  • Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust.
  • NoScript is a popular Firefox addon,
  • ScriptNo a popular Google Chrome addon.
For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place

Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help.

#7 nasdaq


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Posted 04 November 2013 - 08:51 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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