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DRIVER_IRQL_NOT_LESS_OR_EQUAL (NETIO.SYS) on Windows 7


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#1 joaopcc

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Posted 26 October 2013 - 02:38 PM

I`m running windows 7 and started getting this error repeatedly. I read that it may be related to the networking driver but mine seems to be up to date.

 

Specs via Speccy: http://speccy.piriform.com/results/qnwwxMWRKMJhpxxvupEka7D

Minidump: https://app.box.com/s/n7rgg7rom5jds3hkvrwz

MiniToolBox results: https://app.box.com/s/v94p7he1rk228zyiz8f5

 

Can anyone help me?

Thanks.


Edited by hamluis, 28 October 2013 - 12:53 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Allan

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Posted 26 October 2013 - 02:42 PM

 Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 joaopcc

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Posted 26 October 2013 - 02:45 PM

==================================================
Dump File         : 102613-5553-01.dmp
Crash Time        : 26/10/2013 17:16:00
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000028
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`018706fd
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+106fd
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17939 (win7sp1_gdr.120822-0331)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\102613-5553-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 282.816
Dump File Time    : 26/10/2013 17:17:06
==================================================

==================================================
Dump File         : 102613-98202-01.dmp
Crash Time        : 26/10/2013 16:30:08
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000028
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`017976fd
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+106fd
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17939 (win7sp1_gdr.120822-0331)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\102613-98202-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 282.664
Dump File Time    : 26/10/2013 16:33:26
==================================================

==================================================
Dump File         : 102613-5600-01.dmp
Crash Time        : 26/10/2013 16:22:05
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000028
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`016106fd
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+106fd
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17939 (win7sp1_gdr.120822-0331)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\102613-5600-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 283.488
Dump File Time    : 26/10/2013 16:23:04
==================================================

==================================================
Dump File         : 102613-97500-01.dmp
Crash Time        : 26/10/2013 14:04:39
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000028
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`017366fd
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+106fd
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17939 (win7sp1_gdr.120822-0331)
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\102613-97500-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 291.752
Dump File Time    : 26/10/2013 16:11:42
==================================================

==================================================
Dump File         : 100413-6224-01.dmp
Crash Time        : 04/10/2013 01:20:17
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`000002a0
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff880`00dccbae
Caused By Driver  : nvstor64.sys
Caused By Address : nvstor64.sys+21bae
File Description  : NVIDIA® nForce™ Sata Performance Driver
Product Name      : NVIDIA nForce™ SATA Driver
Company           : NVIDIA Corporation
File Version      : 11.1.0.26 built by: WinDDK
Processor         : x64
Crash Address     : ntoskrnl.exe+75b80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\100413-6224-01.dmp
Processors Count  : 3
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 282.688
Dump File Time    : 04/10/2013 01:31:58
==================================================
 



#4 Allan

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Posted 26 October 2013 - 03:10 PM

1) This appears to have just started. What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

 

2) Do you allow Windows Update to install driver updates? If so, disable that feature and roll back the driver for your network adapter.

 

3) Download and install the latest driver for your nvidia video card. Obtain the driver from the Nvidia website.

 

4) Reboot. Does you still get the bsod's? If if so, does the bsod happen at random or when you are doing something in particular?



#5 joaopcc

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Posted 26 October 2013 - 07:29 PM

The BSOD`s happen only when I`m running utorrent, using both the wirelless card or the ethernet onboard.

At first I thought it might have to do with the ethernet drivers but it doesnt look like it.

Any other suggestions?



#6 Allan

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Posted 27 October 2013 - 05:59 AM

Try a different torrent client and see if that works (Vuze is one option). Also, please answer the rest of my questions.


Edited by Allan, 27 October 2013 - 05:59 AM.


#7 joaopcc

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Posted 28 October 2013 - 08:26 AM

1) This appears to have just started. What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

I havent installed anything new (hw or sw), only had uninstalled a couple of programs.

 

2) Do you allow Windows Update to install driver updates?

No

 

3) Download and install the latest driver for your nvidia video card. Obtain the driver from the Nvidia website.

The driver is up to date.

 

I found some process called rss.exe being executed on startup. I disabled it and that seems to have solved the problem, no more bsod's so far, even running utorrent.



#8 Allan

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Posted 28 October 2013 - 09:16 AM

rss.exe is widely reported as a trojan and it is likely that your system is infected. In addition to running a full scan with BOTH MalwareBytes and your Anti Virus app, I suggest you post in the Am I Infected forum on this site and refer back to this thred.



#9 boopme

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Posted 28 October 2013 - 01:58 PM

Hello joaopcc

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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