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Can't Get a Macrium Backup started


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#1 forcebreach

forcebreach

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Posted 26 October 2013 - 08:38 AM

I'm having trouble making an image backup of my old Dell computer using Macrium Reflect Free.  It's a Dimension 3000 running XP Professional Edition SP3.  My target for the backup is an older Seagate Freeagent 500GB external drive.  Macrium says "image started", but sits there with no progress for an hour with no error messages.  Computer is not frozen, and Process Explorer shows only background activity--almost like Macrium is being ignored.  To stop the backup attempt, (as Macrium's cancel button didn't work), I had to end process in Task Manager to come out of the program.  The external drive shows shows a couple of Macrium file names had been written, but corrupt and with zero bytes.  Both internal and external hard drives are formated as NTFS.

Now here is what's strange:  I have another Dimension 3000 with the same configuration and age-- only running Home Edition XP SP3 instead of the Professional.  The same version of Macrium Free and with the same external drive plugged into it, breezes right through the backup with no problem.

Is this an incompatibility issue with my XP Professional Edition the Home Edition doesn't have?  Please someone help.  All my important work is on the "Pro" computer.  I need the backup to work there.


Edited by hamluis, 26 October 2013 - 10:11 AM.
Moved from XP to All Other Applications - Hamluis.


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#2 Anshad Edavana

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Posted 26 October 2013 - 08:52 AM

Hi

 

Macrium supports creating either Linux , WinPE 3 or WinPE 4 based rescue disc which can be used to backup and restore Windows.  Please try backing up the system using the rescue media.

 

http://kb.macrium.com/KnowledgebaseArticle50082.aspx

 

http://www.youtube.com/watch?v=d9O5Rhv42JE

 

 

If the Windows version is necessary for you, it is better to post a support request in the official "Macrium" forum.

 

http://support.macrium.com/


Edited by Anshad Edavana, 26 October 2013 - 08:54 AM.





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