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BSOD - Windows 7 ntoskrnl.exe (nt+0x75BC0)


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#1 Sonork

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Posted 26 October 2013 - 03:25 AM

***not sure what to put in the title so I used the crashing module name found by WhoCrashed program.

 

Hello, I recently upgraded my computer and installed an additional graphics card (Radeon HD 7900 series) to use in crossfire.  After installing the new card I've been getting random BSOD idling on the desktop or simply browsing the internet.  I thought It may be graphics card drivers and have tried several different ones but the BSOD are still randomly happening.  I've used a couple programs to record some of the BSOD info.

 

Ran the program WhoCrashed with results at the bottem of this post. 

 

SPECCY info:
 

 

Browsing other similar topics here I've downloaded MiniToolBox and have a result page listed with the following boxes checked,  

 

- Last 10 Event Viewer Errors

- Installed programs

- Users Partitions and Memory Size

 

Result:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Sonork (administrator) on 26-10-2013 at 01:01:06
Running from "C:\Users\Sonork\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/26/2013 00:49:38 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/26/2013 00:43:15 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/25/2013 06:28:45 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {15ed9dab-f8fc-414c-b2a2-2c356d2d1a4e}
 
Error: (10/25/2013 06:00:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/25/2013 08:38:09 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/25/2013 00:00:09 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {5ded895d-9b35-4ffc-9bca-f2bd198db9c7}
 
Error: (10/24/2013 11:31:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/24/2013 11:28:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/24/2013 11:11:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/24/2013 11:06:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (10/26/2013 00:41:27 AM) (Source: BugCheck) (User: )
Description: 0x0000001a (0x0000000000041790, 0xfffffa8008f4c0c0, 0x000000000000ffff, 0x0000000000000000)C:\Windows\MEMORY.DMP102613-11122-01
 
Error: (10/26/2013 00:41:27 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:39:36 AM on ?10/?26/?2013 was unexpected.
 
Error: (10/24/2013 11:29:14 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service terminated with the following error: 
%%-2147467243
 
Error: (10/24/2013 11:28:03 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (10/24/2013 11:28:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (10/24/2013 11:25:59 PM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (10/24/2013 11:25:59 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (10/24/2013 06:21:04 PM) (Source: BugCheck) (User: )
Description: 0x0000001a (0x0000000000041790, 0xfffffa80050dd5c0, 0x000000000000ffff, 0x0000000000000000)C:\Windows\MEMORY.DMP102413-10030-01
 
Error: (10/24/2013 06:21:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:19:54 PM on ?10/?24/?2013 was unexpected.
 
Error: (10/24/2013 10:49:21 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (10/26/2013 00:49:38 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/26/2013 00:43:15 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/25/2013 06:28:45 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {15ed9dab-f8fc-414c-b2a2-2c356d2d1a4e}
 
Error: (10/25/2013 06:00:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/25/2013 08:38:09 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/25/2013 00:00:09 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
 
 
Operation:
   Gathering Writer Data
 
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {5ded895d-9b35-4ffc-9bca-f2bd198db9c7}
 
Error: (10/24/2013 11:31:50 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/24/2013 11:28:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/24/2013 11:11:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/24/2013 11:06:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
=========================== Installed Programs ============================
 
@BIOS Ver.2.06 (Version: 2.06)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adblock Plus for IE (32-bit and 64-bit) (Version: 1.1)
Adblock Plus for IE (Version: 1.1)
AMD Catalyst Control Center (Version: 2013.0926.1629.27759)
AMD Catalyst Install Manager (Version: 8.0.915.0)
AMD Wireless Display v3.0 (Version: 1.0.0.14)
ASUS Xonar DG Audio Driver
AutoGreen B09.1014.2 (Version: 1.00.0000)
Browser Configuration Utility (Version: 1.1.18.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2013.0926.1629.27759)
Catalyst Control Center InstallProxy (Version: 2013.0926.1629.27759)
Catalyst Control Center Localization All (Version: 2013.0926.1629.27759)
CCC Help Chinese Standard (Version: 2013.0926.1628.27759)
CCC Help Chinese Traditional (Version: 2013.0926.1628.27759)
CCC Help Czech (Version: 2013.0926.1628.27759)
CCC Help Danish (Version: 2013.0926.1628.27759)
CCC Help Dutch (Version: 2013.0926.1628.27759)
CCC Help English (Version: 2013.0926.1628.27759)
CCC Help Finnish (Version: 2013.0926.1628.27759)
CCC Help French (Version: 2013.0926.1628.27759)
CCC Help German (Version: 2013.0926.1628.27759)
CCC Help Greek (Version: 2013.0926.1628.27759)
CCC Help Hungarian (Version: 2013.0926.1628.27759)
CCC Help Italian (Version: 2013.0926.1628.27759)
CCC Help Japanese (Version: 2013.0926.1628.27759)
CCC Help Korean (Version: 2013.0926.1628.27759)
CCC Help Norwegian (Version: 2013.0926.1628.27759)
CCC Help Polish (Version: 2013.0926.1628.27759)
CCC Help Portuguese (Version: 2013.0926.1628.27759)
CCC Help Russian (Version: 2013.0926.1628.27759)
CCC Help Spanish (Version: 2013.0926.1628.27759)
CCC Help Swedish (Version: 2013.0926.1628.27759)
CCC Help Thai (Version: 2013.0926.1628.27759)
CCC Help Turkish (Version: 2013.0926.1628.27759)
ccc-utility64 (Version: 2013.0926.1629.27759)
DES 2.0 (Version: 1.00.0000)
Gigabyte Raid Configurer (Version: 1.00.0001)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
Intel® Matrix Storage Manager
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (Version: 11.0.50727.1)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (Version: 11.0.50727)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (Version: 11.0.50727)
NEC Electronics USB 3.0 Host Controller Driver (Version: 1.0.18.0)
ON_OFF Charge B10.0422.2 (Version: 1.00.0001)
OpenAL
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.17.304.2010)
Smart 6 B10.0422.1 (Version: 1.00.0000)
TeamSpeak 3 Client (Version: 3.0.13.1)
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805226) (Version: 1)
WhoCrashed 4.02
Winamp (remove only)
World of Tanks
 
========================= Memory info: ===================================
 
Percentage of memory in use: 13%
Total physical RAM: 16384 MB
Available physical RAM: 14191.03 MB
Total Pagefile: 32766.18 MB
Available Pagefile: 30325.69 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.2 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:89.43 GB) (Free:41.82 GB) NTFS
2 Drive d: (Agility 3) (Fixed) (Total:223.57 GB) (Free:112.35 GB) NTFS
4 Drive f: (WD Hard Drive) (Fixed) (Total:465.76 GB) (Free:371.72 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SONORK-PC
 
Administrator            Guest                    Sonork                   
 
 
**** End of log ****
 
 
*****************************************************************************
-----------------------------------------------------------------------------
 
Also ran the program WhoCrashed with the following log :
 
 
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 10/26/2013 7:40:16 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\102613-11122-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA8008F4C0C0, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 10/26/2013 7:40:16 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: win32k.sys (win32k!memset+0x16BA)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA8008F4C0C0, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 10/25/2013 1:20:04 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\102413-10030-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80050DD5C0, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 10/23/2013 11:32:49 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\102313-11684-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80090206A0, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.  
 
----------------------------
 
 
Any help would be much appreciated! I'm really not sure what to do.

Edited by Sonork, 26 October 2013 - 03:33 AM.


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#2 Anshad Edavana

Anshad Edavana

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Posted 26 October 2013 - 04:23 AM

:welcome: to the forum mate.

 

Almost all crashes seems to be 0x1A Memory_Management issue. There are six memory modules in your system which are different in size and brand. There is good chance for compatibility issues in your current RAM configuration. Please do a memory isolation test first. That is remove all G-Skill modules and test the system. If it blue-screens, remove all Corsair modules and run the system only with G-skill modules plugged. This will help us determine whether one of the modules are faulty or there is a compatibility issue when all modules are plugged at the same time.

 

Please report your findings in next reply. 

 

 

Btw, your current edition of Windows doesn't have the capability to use full 18 GB RAM. Microsoft licencing restriction limits "Windows 7 home premium 64 bit " to a maximum of 16 GB RAM. In your current setup, 2GB RAM is not used at all.

 

Source : http://msdn.microsoft.com/en-us/library/aa366778.aspx


Edited by Anshad Edavana, 26 October 2013 - 04:29 AM.


#3 Sonork

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Posted 26 October 2013 - 10:17 PM

Thanks for the reply Anshad,  A couple days ago I took my computer to the shop because of booting problems, after I removed some of the ram.  Apparent my ram is fine but the bios was corrupted.  Anyways that was fixed, the ram was tested and is good.  I've recently tweaked some bios settings and me catalyst control panel to use my graphics cards with a bit more restraint (tweaked them from 900 to 850mhz) things have been running smoothly today so far.  I'll see how long it lasts.  XD  



#4 Anshad Edavana

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Posted 26 October 2013 - 10:41 PM

Hi

 

First logical steps in BSOD troubleshooting is to revert any changes made in the BIOS (either frequency or voltage ) and use the default values for testing. Please enter BIOS setup and load "Setup defaults" and the system will choose what is best for your system automatically. Then check whether it blue screens or not.






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