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Windows Not Booting


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#1 ldogg1

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Posted 25 October 2013 - 09:16 PM

Hi all,

 

Having an issue booting a Toshiba Satellite laptop...

 

Press the power button and the Toshiba screen comes up, then the Microsoft scroll bar comes up like it's loading, but the computer just hangs and never proceeds to load Windows.

 

Any idea what this could be or how to start diagnosing?

 

Thanks!



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#2 hamluis

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Posted 26 October 2013 - 01:21 PM

Disconnect any peripherals, any device not connected directly to motherboard...see if it boots.

 

If we knew what model this system is...we could check the Toshiba support website for info.

 

Louis



#3 ldogg1

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Posted 26 October 2013 - 10:31 PM

It is still occurring with everything totally unplugged...

Model says Toshiba L500 -00Y on the back of then notebook

What next?

#4 hamluis

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Posted 27 October 2013 - 03:20 PM

No such model can I see...in any case, see if you can put in the proper model data at http://www.toshiba.eu/innovation/generic/SUPPORT_PORTAL/ .

 

Since those laptops seem to have come with recovery disks...that's your ultimate alternative.

 

IMO...laptops are made to be returned for servicing.

 

Windows may not boot properly for any number of reasons.

 

I would start with satisfying myself that the hard drive works properly.\

 

Louis



#5 ldogg1

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Posted 30 October 2013 - 08:18 AM

Thanks for the info... I tried entering the Serial #, and nothing comes up. Also, I noticed the model # is not in the list as well, therefore I'm not sure where to start with this and thinking I may need to contact Toshiba to find out what is compatible with my laptop.

 

Before bringing the laptop in for servicing, I would just like to rule out some known issues if possible to save some $$$.

 

Is there a way to test if the hard drive is working properly or has failed?

 

Or any other kind of diagnostic tests you can recommend?

 

Thanks!



#6 hamluis

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Posted 30 October 2013 - 02:53 PM

There are reliable tests for both the RAM and the hard drive.

 

Please read the instructions for using the following tools...before trying anything.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Memtest86+ Guide-How To's - Overclockers Forums - http://www.overclockers.com/forums/showthread.php?t=409152

 

Memtest86+ - Advanced Memory Diagnostic Tool - http://www.memtest.org/#downiso

 

Please...do not attempt to "fix" any errors with the SeaTools utility...just run the long diagnostic, following instructions for doing so.

 

Each of the downloaded files is an .iso file and will have to burned to CD/DVD (either) in the following manner:

  • Download ImgBurn from here.

  • Install the software then start ImgBurn.

  • During installation you may want to uncheck the box to add the Ask Toolbar.

  • Select "Write Image file to disk" then under "Source" click on the "folder icon" folderIcon.jpg to the right and select the "iso" file location.

  • Click on this icon to "Start." ImgBurn_s.jpg

Once the .iso file is burned to disk, place the burned disk in your optical drive.

 

Reset your system BIOS so that the first boot device is the optical drive.  Then, save the changed BIOS settings by hitting F10.  The system will reboot and the diagnostic should run.

 

Louis






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