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laptop bluescreen 2057


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#1 rsimmonsperez

rsimmonsperez

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Posted 25 October 2013 - 11:56 AM

when i turn my laptop parts of the screen goes pixelated. i had an error report which had the error code 2057 and the bluescreen error name when i turn it on it only worked for 5 minutes or so before crashing and the screen going funny again and it then rebooted and said amd driver crashed but it had been fixed but now when i turn it on, it works but i can't see most of the screen because it is pixelated with weird colours. I have plugged the computer into an external moniter and i still get the pixelation but i can hear the computer working and it turns on and reboots straight away unless i use safe mode on startup.
my laptop is a dell studio 1558 and runs windows 7


Edited by rsimmonsperez, 25 October 2013 - 11:56 AM.


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#2 Anshad Edavana

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Posted 26 October 2013 - 12:49 PM

Hi

 

Please try updating the video driver. First, uninstall the current AMD\ATI driver by running the below tool from safe mode.

 

http://www2.ati.com/drivers/amd_cleanup_util_1.2.1.0.exe

 

Reboot the system in to normal mode and install the below driver.

 

ftp://ftp.dell.com/video/R276519.exe

 

If the issue remains, please post a snapshot of the screen when it crashes.






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