Hello there - I'm new, and I'm currently trying to fix my mother's computer.
Ok, here we go.....
My mother ended up having DNSbasic and other crud on her computer (she likes games). I managed to clear that out using Norton, SAS, and Malwarebytes. I also deleted some program folders and registry entries manually in safe mode (I know - Big NO-NO )
Anyway, I ended up with clean scans of health, and the computer and its browsers (at least firefox) was working great - fast connections, no pop-ups, no nothing . I then decided to be more thorough and try to do a "hijack this!' kind of post on another tech site just to make sure I need nothing further (like a recovery console repair).
I downloaded the DDS.scr and gmer files (following another forum's instructions). Disabled my norton 360 per instructions and my wifi. Ran the scan and it seemed to work, but then it froze. No action whatsoever from the computer. I waited 5 min. or so and then decided to just cut the computer off - no proper shutdown. I had no other choice. Ctr+Alt+Del nor anything else was working.
When I restarted the computer, the startup was a little slower - like there were more processes going on. But it started well enough, and I tried running it again. Same problem, same solution. I cut it back on (start up was slow again, but not any slower than before), logged back on, and moved on to the gmer file. That went just fine.
Once done, I then decided to download the DDS.com DOS program from this site. Same problem occured, and once again I just shut off the computer.
This time when I cut it back on, It was VEEEERY slow to start-up (5 min. or so), and I was concerned that I screwed up the OS since it seemed to continue to process, but didn't start up. So I cutoff while still "loading", and cut it back on again. It then prompted me that Windows didn't shut down properly........safe mode option. I clicked the safe mode option, and it was still slow to load, but at least it loaded. Deleted the dds program downloaded from here, and restarted the computer - properly. Slow to start again in regular mode, but it did finally start up. Everything was VEEERY slow to load upon start-up. Downloaded the OTC program found here, and didn't do much good. I'm now here asking for help.
I'm very sorry for this long post, but I'm hoping that a more thorough post would return an even quicker response.
My response to any inquiries might come later because I now have somewhere to go.
Thank you all for your time.
Oh, quick edit - I've had System Restore turned off since dealing with the malware removal. So that's not an option.
Edited by lanaStarr, 25 October 2013 - 11:13 AM.