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STOP: c0000135 BSOD


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5 replies to this topic

#1 griesdoofi

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Posted 25 October 2013 - 09:47 AM

Hello!

My Name is Christoph and I am encountering a massive Problem, that i wasn't able to solve. I hope that there is somebody out there who is able and willing to help me.

My mother visited me last Sunday afternoon and said, that her Notebook (Lenovo B570) is not going to boot any more. Ok, I thought, that might be solved in a quick.

She said that she tried to (Hardkey-) shut down the Notebook while booting (After Restart) into Win 7 after Installing Windows Updates.

When trying to Boot into Windows7 (same in Safe Mode) right before the Windows Log In Splash Screen should appear (After the Starting Windows Screen/Animation/Logo disappears) a BSOD appears telling:

STOP: c0000135 The program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

Then I tried to do a System Startup Repair (System Recovery Options from the Advanced Boot Options & from DVD). But it Fails with:
 

Code:
Startup Repair cannot repair this computer automatically.

Details:
Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200190
Problem Signature 05: AutoFailover
Problem Signature 06: 21
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1031
After trying this several times, I tried to do a System Recovery but it Fails too. This is given as Description.

 
"rstrui.exe
The instruction 0xfc46584d refers to Memory 0x00000008.
The Process couldn't be completed in the Memory.
Click OK to finish this Action."

After that I used "Hiren's Boot CD 14.x" (MiniXP) and found out that she tried to save her "Users" Folder on an other Partition (C->D)
I copied the files back, and tried the methods above, but without any success.

After days of searching in the web I found an article of an other user who encoutered almost the same Problems. But he was able to fix that Problem, just because of your help!
 

http://www.bleepingcomputer.com/forums/t/511467/stop-c0000135-the-program-cant-start-because-hs-is-missing-try-resintalling/

The FRST.txt should be attached in this article.

I would really apreciate any help! Thank you so much in advance.

Futhermore i want to say sorry for the spelling/Grammar mistakes i have done in this Thread. English isn't my mothertongue, but i gave my best.

Best regards from Germany,
Christoph

Attached Files

  • Attached File  FRST.txt   19.56KB   5 downloads


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#2 gringo_pr

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Posted 25 October 2013 - 12:31 PM





Hello griesdoofi

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


Ok lets see if we can find a replacement for the infected file

Boot back into the recovery Environment and run FRST like you did before

Type the following in the edit box after "Search:".

LPK.dll

It then should look like:

Search: LPK.dll

Click Search button and post the log (Search.txt) it makes to your reply.
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 griesdoofi

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Posted 26 October 2013 - 06:53 AM

Hello Gringo,

Thank you for your help. I followed your orders and here are the results.(Search.txt)

Furthermore i did the Scan again, also attached in this Thread. (FRST.txt)

 

thank you so far, looking forward to hearing from you.

 

Best regards,

Christoph

Farbar Recovery Scan Tool (x64) Version: 24-10-2013
Ran by SYSTEM at 2013-10-26 13:39:10
Running from F:\
Boot Mode: Recovery

================== Search: "LPK.dll" ===================

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.22195_none_1281c5a8bee46a0f\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21664_none_12a15568beccd507\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.18032_none_12360787a598d69a\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.17563_none_1216b853a5b01be6\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.17514_none_124dc839a586a988\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.21402_none_10f9b8f6c177b3cc\lpk.dll
[2013-01-07 14:06] - [2012-12-16 17:34] - 0025600 ____A (Microsoft Corporation) BF6CDA72E4112DAC01E2ED8911C3FD74

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20905_none_10fcda1ac174d7f3\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20553_none_10c4c252c19f3c5e\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20498_none_109e822ec1bb2dae\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.17194_none_1010c9a7a8a147db\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16763_none_10305b4da889affa\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16444_none_1046f5bda87899fa\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16402_none_107034d9a859f788\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16385_none_101cb471a89825ee\lpk.dll
[2009-07-14 00:25] - [2009-07-14 02:11] - 0025600 ____A (Microsoft Corporation) 384721EF4024890092625E20CADFAF85

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.22195_none_082d1b568a83a814\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21664_none_084cab168a6c130c\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.18032_none_07e15d357138149f\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.17563_none_07c20e01714f59eb\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.17514_none_07f91de77125e78d\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.21402_none_06a50ea48d16f1d1\lpk.dll
[2013-01-07 14:06] - [2012-12-16 18:19] - 0041472 ____A (Microsoft Corporation) 838BF2634A38B344B27AC080D76B28C2

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20905_none_06a82fc88d1415f8\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20553_none_067018008d3e7a63\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20498_none_0649d7dc8d5a6bb3\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.17194_none_05bc1f55744085e0\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16763_none_05dbb0fb7428edff\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16444_none_05f24b6b7417d7ff\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16402_none_061b8a8773f9358d\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.16385_none_05c80a1f743763f3\lpk.dll
[2009-07-14 00:38] - [2009-07-14 02:41] - 0041984 ____A (Microsoft Corporation) D202223587518B13D72D68937B7E3F70

====== End Of Search ======

Attached Files


Edited by griesdoofi, 26 October 2013 - 06:56 AM.


#4 gringo_pr

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Posted 26 October 2013 - 12:53 PM



Hello griesdoofi



Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
Replace: C:\Windows\winsxs\wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.22195_none_1281c5a8bee46a0f\lpk.dll C:\Windows\SysWOW64\LPK.dll
Replace: C:\Windows\winsxs\amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.22195_none_082d1b568a83a814\lpk.dll C:\Windows\System32\LPK.dll
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 gringo_pr

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Posted 31 October 2013 - 02:29 AM


Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 gringo_pr

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Posted 03 November 2013 - 07:56 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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