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BSOD - 10d


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#1 akkirei

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Posted 25 October 2013 - 05:45 AM

Hi,

 

I've been experiencing this BSOD since Monday. So far it only seems to appear when I play Final Fantasy XIV since that's pretty much all I do now a days. When I have the error its independent of time and there isn't anything I do that activates it. I know I didn't download anything at the time the first BSOD appeared (at least nothing that I was aware of) and the only thing updated was the firmware on my router, but that was only to enable my cell phone to use my wifi network.

 

I've sought help from some of my close friends, but to be honest, it really all guess work from them. I've done two memory tests and both times found no errors. Someone advised me to download SUPERantispyware and Microsoft Essentials which I have and already performed system checks on them. I've done a system restore which did not help. I've updated my drivers (after the system restore obviously) and that didn't help either. Having taken a lot of advice the problem has been narrowed down to my graphic card overheating even though I increased all my fan speeds (again that didn't help).

 

This is the report from the last BSOD I just had:

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    10d
  BCP1:    0000000000000005
  BCP2:    0000000000000000
  BCP3:    0000000000001202
  BCP4:    FFFFFA80082B4B40
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\102513-15818-01.dmp
  C:\Users\Cat\AppData\Local\Temp\WER-42323-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 

Any help would be more than appreciated.



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#2 dc3

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Posted 25 October 2013 - 09:28 AM

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 

 

 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 akkirei

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Posted 25 October 2013 - 01:50 PM

Thank you for your fast response, sir!

 

Speccy log: http://speccy.piriform.com/results/5tL5gRksJzx4RhhJJt7xqWl

 

-------

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Cat (administrator) on 25-10-2013 at 11:49:42
Running from "C:\Users\Cat\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/25/2013 11:45:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/25/2013 02:59:47 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 11:14:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 08:32:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 07:17:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 07:09:18 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 06:30:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 06:12:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 05:53:08 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 05:00:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (10/25/2013 02:58:11 AM) (Source: BugCheck) (User: )
Description: 0x0000010d (0x0000000000000005, 0x0000000000000000, 0x0000000000001202, 0xfffffa80082b4b40)C:\Windows\MEMORY.DMP102513-15818-01

Error: (10/25/2013 02:58:10 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:56:42 AM on ?10/?25/?2013 was unexpected.

Error: (10/24/2013 11:12:33 PM) (Source: BugCheck) (User: )
Description: 0x0000010d (0x0000000000000005, 0x0000000000000000, 0x0000000000001202, 0xfffffa8006f67680)C:\Windows\MEMORY.DMP102413-14851-01

Error: (10/24/2013 11:12:33 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:10:31 PM on ?10/?24/?2013 was unexpected.

Error: (10/24/2013 07:07:43 PM) (Source: BugCheck) (User: )
Description: 0x0000010d (0x0000000000000005, 0x0000000000000000, 0x0000000000001202, 0xfffffa8006fdedf0)C:\Windows\MEMORY.DMP102413-18018-01

Error: (10/24/2013 07:07:42 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:06:25 PM on ?10/?24/?2013 was unexpected.

Error: (10/24/2013 06:28:44 PM) (Source: BugCheck) (User: )
Description: 0x0000010d (0x0000000000000005, 0x0000000000000000, 0x0000000000001202, 0xfffffa8009a985a0)C:\Windows\MEMORY.DMP102413-12558-01

Error: (10/24/2013 06:28:43 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:27:20 PM on ?10/?24/?2013 was unexpected.

Error: (10/24/2013 05:51:30 PM) (Source: BugCheck) (User: )
Description: 0x0000010d (0x0000000000000005, 0x0000000000000000, 0x0000000000001202, 0xfffffa8009deb820)C:\Windows\MEMORY.DMP102413-18236-01

Error: (10/24/2013 05:51:29 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:49:33 PM on ?10/?24/?2013 was unexpected.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 3.3.0.29533)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Aion
ASUS GPU Tweak (Version: 2.2.0.1)
Bandisoft MPEG-1 Decoder
Canon MP Navigator 3.0
Canon MP160
CDisplay 1.8
DAEMON Tools Lite (Version: 4.47.1.0333)
Download Lucid logix Virtu (Version: 1.0.0)
FINAL FANTASY XIV - A Realm Reborn (Version: 1.0.0000)
foobar2000 v1.2.5 (Version: 1.2.5)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
Happy Cloud Client (Version: 1.386)
Intel® Desktop Utilities (Version: 1.0.0)
Intel® Desktop Utilities (Version: 3.2.4)
Intel® Integrator Toolkit 5 (Version: 1.0.0)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.36354)
Intel® Management Engine Components (Version: 8.1.0.1252)
Intel® Network Connections 17.2.154.0 (Version: 17.2.154.0)
Intel® Processor Graphics (Version: 9.17.10.2817)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® SMBus
Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.5.235)
Intel® Integrator Toolkit (Version: 5.0.2562)
Intel® Trusted Connect Service Client (Version: 1.24.388.1)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Media Player Classic - Home Cinema 1.6.1.4235 (Version: 1.6.1.4235)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MotioninJoy Gamepad tool 0.7.0000 (Version: 0.7.0000)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MyFreeCodec
NCsoft Launcher (Version: 1.5.19002)
Nexon Game Manager
NVIDIA 3D Vision Controller Driver 331.58 (Version: 331.58)
NVIDIA 3D Vision Driver 331.58 (Version: 331.58)
NVIDIA Control Panel 331.58 (Version: 331.58)
NVIDIA Graphics Driver 331.58 (Version: 331.58)
NVIDIA HD Audio Driver 1.3.26.4 (Version: 1.3.26.4)
NVIDIA Install Application (Version: 2.1002.133.902)
NVIDIA PhysX (Version: 9.13.0725)
NVIDIA PhysX System Software 9.13.0725 (Version: 9.13.0725)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.3158)
Open Broadcaster Software
PCmover OEM Express (Version: 5.00.617)
Portal
Portal 2
Ragnarok Online 2 (Version: 1.0.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6873)
Samsung Kies (Version: 2.6.0.13091_9)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.27.0)
Skype™ 6.9 (Version: 6.9.106)
Speccy (Version: 1.23)
StarCraft II: Heart of the Swarm © Blizzard Entertainment version 1 (Version: 1)
Steam (Version: 1.0.0.0)
SUPERAntiSpyware (Version: 5.6.1040)
System Requirements Lab CYRI (Version: 5.0.6.0)
System Requirements Lab for Intel (Version: 4.5.13.0)
TeamSpeak 3 Client (Version: 3.0.13)
TERA
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
Vindictus
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)
Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)
WinRAR 5.00 beta 7 (64-bit) (Version: 5.00.7)

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 8160.44 MB
Available physical RAM: 6140.17 MB
Total Pagefile: 16319.07 MB
Available Pagefile: 13959.44 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:738.23 GB) NTFS

========================= Users: ========================================

User accounts for \\NOCTURNE

Administrator            Cat                      Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****
 



#4 dc3

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Posted 25 October 2013 - 03:12 PM

You really shouldn't download torrents, it is one of the quickest ways I know of to get infected.  You never know what's in the files in a P2P download.

 

For now, uninstall DaemonTools.

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.
 
securitylog_zps5e004078.png

Edited by dc3, 25 October 2013 - 03:12 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 akkirei

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Posted 25 October 2013 - 04:07 PM

Hehehe.... ^_^;;;; :blush: (closest embarassed icon I could find)

 

DaemonTools is unistalled.

 

Security Check Log:

 

 Results of screen317's Security Check version 0.99.74  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 45  
 Java version out of Date!
 Adobe Flash Player 11.9.900.117  
 Adobe Reader XI  
 Mozilla Firefox (24.0)
 Google Chrome 30.0.1599.101  
 Google Chrome 30.0.1599.69  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#6 dc3

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Posted 25 October 2013 - 04:53 PM

Unless you have something specific which you use Java for, just uninstall it.  I have never needed it on my computer.

 

Did removing the Daemon Tools help?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 akkirei

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Posted 25 October 2013 - 05:18 PM

The application that use to run my speed tests uses Java, but I don't really use it so I'll just uninstall it.

 

Nothing's happened so far, but with all my research, I found this BlueScreenView program and it shows all my dmp files. Now I had another BSOD before you advised me to uninstall Daemon Tools and that code was different. It was a d1 rather than a 10d. I'm assuming the pink highlight are the bad files, which are "ntoskrnl.exe" and "Wdf01000.sys" and the file description said they were "NT Kernel & System," and "Kernel Mode Drive Framework Runtime" respectively.

 

The "d1" was different as it applied MotioninJoy drivers. Now I uninstalled this program and reinstalled it so I'm waiting to see if I blue screen again. That aside though, its the BSOD 10d that has been the more prominent problem.



#8 akkirei

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Posted 25 October 2013 - 11:31 PM

Just had a blue screen. Same 10d code too and the same 2 files in pink. Here's a copy of the report, its not all that different.

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033

Additional information about the problem:
  BCCode:    10d
  BCP1:    0000000000000005
  BCP2:    0000000000000000
  BCP3:    0000000000001202
  BCP4:    FFFFFA80089228B0
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\102513-14008-01.dmp
  C:\Users\Cat\AppData\Local\Temp\WER-32963-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

 

-----

 

So what now?






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