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Ukash Canada virus! need help badly


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25 replies to this topic

#1 MaseWiN

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Posted 24 October 2013 - 09:29 PM

I've been trying for hours to remove this virus.  All safe modes are locked.  I have a surface pro and USB stick.  The virus on my laptop is on windows vista ultimate 32 bit.  I tried to use hitman pro but on my tablet it only allows for 64bit hitman pro to download.  When I make it a bootable USB stick and use it on my laptop, once I select boot from USB, the windows bar that goes back and forth loads and then I get a blue crash screen. The computer restarts and if I tried to boot from USB it does it again.

 

Please Help

Thanks



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#2 gringo_pr

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Posted 24 October 2013 - 09:56 PM


Hello MaseWiN

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64.exe or e:\frst.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • First Press the Scan button.
  • It will make a log (FRST.txt)
I want you to poste the FRST.txt report into your reply to me

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 MaseWiN

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Posted 24 October 2013 - 10:41 PM

Sorry I'm having a real difficult time.  Ive run the scan and have the list of information on my usb stick on a notepad file but this damned surface pro won't let me cut and paste into this chat box.  Not even a single line.



#4 MaseWiN

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Posted 24 October 2013 - 10:52 PM

this is the best I could do

Attached Files

  • Attached File  FRST.txt   13.21KB   4 downloads

Edited by MaseWiN, 24 October 2013 - 10:53 PM.


#5 MaseWiN

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Posted 24 October 2013 - 10:57 PM

Sorry about attaching it. I cannot cut and paste anything.  Nothing is working :(



#6 gringo_pr

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Posted 25 October 2013 - 12:14 AM



Hello MaseWiN



Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
HKLM\...\Winlogon: [Shell]  [x ] () <=== ATTENTION
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] fastprox.dll ATTENTION! ====> ZeroAccess?
HKU\Mase\...\Run: [Google Update] - [x]
HKU\Mase\...\Run: [2Lycfvug.exe] - C:\Users\Mase\AppData\Local\6wHRxERH\2Lycfvug.exe [ 2013-10-23] (Microsoft Corporation)
HKU\Mase\...\Winlogon: [Shell] cmd.exe [ 2008-01-18] (Microsoft Corporation) <==== ATTENTION
HKU\Mase\...\Command Processor: "C:\Users\Mase\AppData\Local\6wHRxERH\2Lycfvug.exe" <===== ATTENTION!
Startup: C:\Users\Mase\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\alndsdfjdlpqeqfwdcb.lnk
ShortcutTarget: alndsdfjdlpqeqfwdcb.lnk -> C:\Users\Mase\AppData\Local\Temp\bcdwfqeqpldjfdsdnla.bfg (No File)
S2 *etadpug; "C:\Program Files\Google\Desktop\Install\{b54e1c92-d622-9e51-24b7-d9ec5c7b4da9}\   \...\???\{b54e1c92-d622-9e51-24b7-d9ec5c7b4da9}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)
2013-10-23 18:16 - 2013-10-23 18:59 - 00000000 ____D C:\Users\Mase\AppData\Local\6wHRxERH
2013-10-23 18:16 - 2013-10-23 18:16 - 00238592 _____ C:\Users\Mase\AppData\Roaming\QEQLRgERE
2013-10-23 18:16 - 2013-10-23 18:16 - 00238592 _____ C:\Users\Mase\AppData\Local\Co4Bwjhl7
2013-10-23 18:16 - 2013-10-23 18:16 - 00238592 _____ C:\ProgramData\7Q9nbvL8
2013-10-21 18:55 - 2013-10-21 18:57 - 00000000 ____D C:\Users\Mase\Desktop\823WGTMA
2013-10-21 18:37 - 2013-10-21 18:51 - 00000000 ____D C:\Users\Mase\Desktop\860OKMZO
2013-10-21 18:37 - 2013-10-21 18:37 - 00000000 ____D C:\Users\Mase\Desktop\885ADFME
C:\$Recycle.Bin\S-1-5-18\$b54e1c92d6229e5124b7d9ec5c7b4da9
C:\$Recycle.Bin\S-1-5-18\$b54e1c92d6229e5124b7d9ec5c7b4da9
C:\$Recycle.Bin\S-1-5-21-1010973510-2160362497-1735744150-1000\$b54e1c92d6229e5124b7d9ec5c7b4da9
C:\$Recycle.Bin\S-1-5-18\$b54e1c92d6229e5124b7d9ec5c7b4da9
C:\Windows\assembly\GAC\Desktop.ini
C:\Users\Mase\AppData\Local\6wHRxERH\2Lycfvug.exe
C:\Users\Mase\AppData\Roaming\skype.ini
C:\Users\Mase\AppData\Local\Google\Desktop\Install
C:\Program Files\Google\Desktop\Install
C:\ProgramData\245979652.js
C:\ProgramData\245979652.pad
C:\ProgramData\odg0t.js
C:\ProgramData\odg0t.pad
C:\Users\Mase\AppData\Local\Temp\conduitinstaller.exe
C:\Users\Mase\AppData\Local\Temp\DivXInstaller.exe
C:\Users\Mase\AppData\Local\Temp\InstallFlashPlayer.exe
C:\Users\Mase\AppData\Local\Temp\msimg32.dll
C:\Users\Mase\AppData\Local\Temp\nsc64E3.tmp.tbVisu.dll
C:\Users\Mase\AppData\Local\Temp\SendMsg.dll
C:\Users\Mase\AppData\Local\Temp\tbVisu.dll
C:\Users\Mase\AppData\Local\Temp\Yontoo-C2.exe
C:\Users\Mase\AppData\Local\Temp\_TinDel.exe
C:\Users\Mase\AppData\Local\Temp\~tmf489709130465404517.dll
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 MaseWiN

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Posted 25 October 2013 - 12:55 PM

The computer seems to have booted up normally. 

 

Again ever since I have updated this tablet to windows 8.1 it will not let me cut and paste.  Not with the ctrl shortcuts or by right clicking.  My apologies.

 

 

Thank you

Attached Files


Edited by MaseWiN, 25 October 2013 - 12:57 PM.


#8 gringo_pr

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Posted 25 October 2013 - 05:44 PM



Hello MaseWiN,

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 MaseWiN

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Posted 26 October 2013 - 04:21 PM

Before I can get to the website and download these programs the ukash virus takes over my screen again.



#10 gringo_pr

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Posted 26 October 2013 - 08:46 PM

Rerun FRST again for me and send me a new report


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 MaseWiN

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Posted 27 October 2013 - 09:39 PM

This is the new report.

 

 

Attached Files


Edited by MaseWiN, 27 October 2013 - 09:39 PM.


#12 gringo_pr

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Posted 27 October 2013 - 10:22 PM

Hello

Sorry I wanted a fresh scan not to run the fix again


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 MaseWiN

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Posted 27 October 2013 - 10:48 PM

Here you go.  Sorry about the cut and paste, still isn't working.

 

 

Attached Files

  • Attached File  FRST.txt   11.41KB   2 downloads


#14 gringo_pr

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Posted 28 October 2013 - 12:38 AM



Hello MaseWiN



Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
HKU\Mase\...\Run: [Google Update] - [x]
HKU\Mase\...\Run: [zkrJqZKpEMT.exe] - C:\Users\Mase\AppData\Local\oySgizq9i8\zkrJqZKpEMT.exe [ 2013-10-26] (Microsoft Corporation)
HKU\Mase\...\Run: [xi3bkJWXXR.exe] - C:\Users\Mase\AppData\Local\lgdKUbxqTKm\xi3bkJWXXR.exe [ 2013-10-26] (Microsoft Corporation)
S2 *etadpug; "C:\Program Files\Google\Desktop\Install\{b54e1c92-d622-9e51-24b7-d9ec5c7b4da9}\   \...\???\{b54e1c92-d622-9e51-24b7-d9ec5c7b4da9}\GoogleUpdate.exe" < <==== ATTENTION (ZeroAccess)
2013-10-26 13:19 - 2013-10-26 13:22 - 00000000 ____D C:\Users\Mase\AppData\Local\lgdKUbxqTKm
2013-10-26 09:27 - 2013-10-26 13:19 - 00000000 ____D C:\Users\Mase\AppData\Local\oySgizq9i8
2013-10-26 09:27 - 2013-10-26 09:27 - 00238592 _____ C:\Users\Mase\AppData\Roaming\0iBAoKIWDC
2013-10-26 09:27 - 2013-10-26 09:27 - 00238592 _____ C:\Users\Mase\AppData\Local\GVN4DfrhoQ
2013-10-26 09:27 - 2013-10-26 09:27 - 00238592 _____ C:\ProgramData\TUz9XB8fDT
C:\Users\Mase\AppData\Local\Google\Desktop\Install
C:\Program Files\Google\Desktop\Install
C:\Users\Mase\AppData\Local\Temp\33D6.dll
C:\Users\Mase\AppData\Local\oySgizq9i8
C:\Users\Mase\AppData\Local\lgdKUbxqTKm
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 MaseWiN

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Posted 28 October 2013 - 08:25 PM

Here is the log.

 

Seems things have gone back to normal working order.  Virus hasn't showed itself.

 

Attached Files






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