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Can't access MSE


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10 replies to this topic

#1 nellia

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Posted 24 October 2013 - 03:57 PM

Whenever I try to open MSE I get the following message

 

Windows cannot access the specified device, path or file.  You may not have the appropriate permissions to access the item.

 

 

 



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#2 Netghost56

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Posted 24 October 2013 - 03:58 PM

Good afternoon.

 

Are you trying to open MSE from the system tray? Or from the Start menu?

 

What OS do you have? What system?



#3 nellia

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Posted 24 October 2013 - 03:59 PM

MSE doesn't show in the system tray, I tried opening from the start menu. I have Windows 7, 64 bit.



#4 Netghost56

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Posted 24 October 2013 - 04:08 PM

Did you install it yourself? Do you have another antivirus program installed and/or running?



#5 nellia

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Posted 24 October 2013 - 04:12 PM

It's been installed for the past 2-3 yrs and no problem until now. (I installed myself years ago). I have no other antivirus



#6 Netghost56

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Posted 24 October 2013 - 04:17 PM

Can you access other apps without error? Can you access the Task Manager? ( CTRL+ALT=DEL)



#7 nellia

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Posted 24 October 2013 - 04:18 PM

Yes I can access TM, MSE is the only program I've noticed this issue.



#8 Netghost56

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Posted 24 October 2013 - 04:24 PM

Hmmm...well, it could just be a buggy update, assuming you keep it updated. I know that they recently updated the software (not talking about the virus definitions) to allow for sample submission to the home server.

 

Did you recently do this update?

 

You might just need to uninstall and reinstall MSE.

 

First I would try running some malware scans with other apps, just to be safe. However I'm not allowed to give you any app names since I'm not an official Malware Expert.

 

Hopefully you'll get some assistance soon.



#9 nellia

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Posted 24 October 2013 - 05:13 PM

It won't let me uninstall it either. I"m running malware scan now.



#10 Netghost56

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Posted 24 October 2013 - 05:17 PM

Whichever scan you are doing, try getting a scan log and posting it to the Virus Malware Removal section.



#11 boopme

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Posted 24 October 2013 - 09:52 PM

Hello nellia, can you run these..

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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