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Caps Lock Key


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#1 Martydurham

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Posted 24 October 2013 - 03:18 PM

Crazy problem just started,  HP Pro Book 4530s

This problem only happens when I try to log in to a secure web site, as soon as I try to put my password in and I hit the caps lock the computer locks up and I have to close IE and start over, it only locks up IE and nothing else is affected. The really strange part is if I don't hit caps lock and the password is all lower case then it works fine. Restart in safe mode and it does not happen. I have not noticed any other problem relating to the CAPS lock key in any other programs. Please help as this is way beyond my abilities, thanks in advance



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#2 SpywareDoc

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Posted 24 October 2013 - 06:10 PM

Have you tried using Windows' "System Restore" to roll Windows back to a previous state when your computer was functioning correctly? It allows you to undo system changes without affecting your personal files, such as e-mail, documents, or photos.

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#3 TsVk!

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Posted 24 October 2013 - 11:29 PM

I reckon with a decent size screwdriver you could pry that key right off... problem solved.

 

But first try "Last Known Good" from your startup menu, if no joy then System Restore... if that doesn't work, try typing "sfc /scannow" from an elevated command prompt.

 

Using IE to install another browser like Firefox or Chrome would also be quite effective.



#4 Martydurham

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Posted 25 October 2013 - 07:26 AM

Thanks for the advice, however I tried both "Last Known" and a restore to a month before the problem started and still have the same issue. I also tried going from IE10 to IE11 thinking it maybe the IE itself since I don't have any other issues. I will try FIrefox and see what happens.



#5 dc3

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Posted 25 October 2013 - 10:24 AM

Try performing a Clean Boot to see if you can find the culprit.

 

 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
(1)  Click on the Start orb startorb_zps06e1f985.png, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
msconfig2_zps2e854ee3.png
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
Cleanboot_zps3b042516.png
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Restart.
 
(In this specific instance try logging in at this secure site to see if the problem persists.  If it doesn't, the problem most likely is a service.)
 
Caution:  By disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
cleanboot16_zps67072642.png
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not continue after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
If the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
When you are finished, click on the General tab in System Configuration, then click on Normal Startup, click on OK,then restart your computer.

Edited by dc3, 25 October 2013 - 10:29 AM.

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#6 Martydurham

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Posted 25 October 2013 - 02:50 PM

Thanks for all the help! I got it fixed, had to unistall IE10 update complelty and now runnng IE9 and the problem has gone away. I did not have the problem in Chrome so that led me to the IE problem.

thanks agian



#7 Animal

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Posted 25 October 2013 - 02:52 PM

Thank you for letting us know how you were able to resolve your issue.

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