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Unable to load Windows 7


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#1 thebestrc

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Posted 24 October 2013 - 01:29 PM

When encountering the OS screen to select which version of Windows i'd like to load i'm unable to load my preferred version because of this error:

 

Windows has encounter a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer

If yo continue to receive this error message, contact the hardware manufacturer.

Status: 0xc00000e9
Info: An unexpected I/O error has occurred.

 

When i press f8 and try to select any other option the same error occurs and the my computer restarts. I've successfully managed to load Windows 7 onto another hard drive but would like to try and repair my old version so i don't have to start all over again with regards to downloading various programs etc. I am able to access the drive with the corrupted OS on it if this is any help. Also i've tried repairing it via a recovery usb but to no avail.

 

I've loaded up the working Windows 7 and performed sfc scannow aswell as chkdsk /f and also both options from error checking simultaneously on the drive with the corrupted OS but i still get the same error.
 

My system spec can be found by visiting this link:

http://speccy.piriform.com/results/4vFhZZpx4kDc1iVyDqgcgLr

 

Here is a list of drives i have attached to the PC.

The original drive was OS (D:) , i've installed a working Windows 7 on a new partition {disk 2} (C:)

However i noticed that one of my storage drives which just has a bunch of media on it and no os whatsoever is listed as system for some reason. Could this be one of the causes?

DIsk_drive.jpg

 


Edited by thebestrc, 24 October 2013 - 03:02 PM.


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#2 dc3

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Posted 24 October 2013 - 02:33 PM

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 
ImgBurn1_zps715cb1c2.png
 
4a)  Click on the Browse for a file icon:
 
ImgBurn2_zpsaea72ba9.png
 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 
imageburn11_zpse44f577b.png
 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automaticially run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 thebestrc

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Posted 24 October 2013 - 03:06 PM

I've tried this already but to no avail but will do so again and post back the results



#4 thebestrc

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Posted 27 October 2013 - 05:14 AM

I tried to to do startup repair on the volume with the corrupt OS but it was unable to fix the problem. When i clicked for more details as to why it couldn't do it is said MissingOsloader. When the computer restarted and tried to load up the drive OS (D:) i got this message:

 

disk read error has occurred...press ctrl alt del to restart

 

I then loaded up windows 7 on the working partition {disk2} and then performed sfc /scannow /offbootdir=d:\ /offwindir=d:\windows and got the following response:

 

Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

 

Here is the upload link for the cbs.log that was on {disk2}:

http://www.datafilehost.com/d/0c332a18

 

and here is the cbs.log that was on OS (D:)

http://www.datafilehost.com/d/52669593

 

Any idea on the next step towards fixing this drive?

 

PS - Should i create a system backup image of the drive OS (D:)? Would it even work?



#5 thebestrc

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Posted 28 October 2013 - 03:15 PM

Finally loaded up the corrupted drive OS (D:) and promptly got this error:

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.256.4
  Locale ID: 2057
 
Additional information about the problem:
  BCCode: 1000007e
  BCP1: C0000005
  BCP2: 8BD7437E
  BCP3: 8DF23BA0
  BCP4: 8DF23780
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\102813-50965-01.dmp  http://www1.datafilehost.com/d/f1088729
  C:\Users\Jus2Gud\AppData\Local\Temp\WER-70964-0.sysdata.xml http://www1.datafilehost.com/d/562c193f
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
Any help? Links of files next to them.


#6 dc3

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Posted 29 October 2013 - 12:48 PM

When you post "corrupted drive" what do you mean?

 

All of the drives listed in the Disk Management are listed as Healthy.

 

Do you still have the operating system installed on the C: drive?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 thebestrc

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Posted 30 October 2013 - 05:38 AM

Maybe I didn't explain myself clearly. I didn't mean corrupted drive I meant corrupted os. The c drive changes depending on which windows 7 I load. I have it installed in two drives. OS (d:) and disk 2 (c:). When I load windows 7 on the d drive it becomes the c: drive when in my computer likewise for disk 2.

I only list os as drive de because I'm currently on the windows 7 on disk 2.

Any way back to the problem listed in the previous post any suggestions?

#8 dc3

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Posted 30 October 2013 - 10:49 AM

Please notice the S.M.A.R.T. Status: Bad.  This means that this hdd is facing an imminent failure.  

 

If you scroll down to C6 Uncorrectable Stector Count is 000000037.

 

 

 

WDC WD5000AAKS-00YGA0 ATA Device
Manufacturer: 
Western Digital
Form Factor: 
GB/3.5-inch
Business Unit/Brand: 
Desktop/WD Caviar
Heads: 
16
Cylinders: 
16,383
SATA type: 
SATA-II 3.0Gb/s
Device type: 
Fixed
ATA Standard: 
ATA8-ACS
Serial Number: 
WD-WCAS80919663
LBA Size: 
48-bit LBA
Power On Count: 
2566 times
Power On Time: 
1226.7 days
Features: 
S.M.A.R.T., AAM, NCQ
Transfer Mode: 
SATA II
Interface: 
SATA
Capacity: 
466 GB
Real size: 
500,107,862,016 bytes
RAID Type: 
None
S.M.A.R.T
Status: 
Bad
Temperature: 
43 °C
Temperature Range: 
OK (less than 50 °C)
01 Read Error Rate: 
144 (142) Data 000008E5DC
03 Spin-Up Time: 
179 (173) Data 00000017A2
04 Start/Stop Count: 
098 (098) Data 0000000A5D
05 Reallocated Sectors Count: 
200 (200) Data 0000000000
07 Seek Error Rate: 
200 (200) Data 0000000000
09 Power-On Hours (POH): 
060 (060) Data 0000007300
0A Spin Retry Count: 
100 (100) Data 0000000000
0B Recalibration Retries: 
100 (100) Data 0000000000
0C Device Power Cycle Count: 
098 (098) Data 0000000A06
C0 Power-off Retract Count: 
200 (200) Data 000000015C
C1 Load/Unload Cycle Count: 
200 (200) Data 0000000A65
C2 Temperature: 
107 (091) Data 000000002B
C4 Reallocation Event Count: 
200 (200) Data 0000000000
C5 Current Pending Sector Count: 
183 (183) Data 000000059F
C6 Uncorrectable Sector Count: 
200 (197) Data 0000000037
C7 UltraDMA CRC Error Count: 
200 (200) Data 0000000006
C8 Write Error Rate / Multi-Zone Error Rate: 
001 (001) Data 00000646DF
 
Partition 0
Partition ID: 
Disk #1, Partition #0
Disk Letter: 
F:
File System: 
NTFS
Volume Serial Number: 
88532418
Size: 
466 GB
Used Space: 
75 GB (17%)
Free Space: 
390 GB (83%)
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 thebestrc

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Posted 31 October 2013 - 02:52 PM

I know that drive is bad i'm in the process of replacing it. I'm far more concerned with this drive OS (D:) which is the hard drive shown below:

Notice SMART STATUS GOOD

WDC WD2003FYYS-18W0B0 ATA Device
Manufacturer: 
Western Digital
Form Factor: 
TB/3.5-inch (new format)
Business Unit/Brand: 
Enterprise/WD RE4; WD RE3; WD RE2 (4-platter)
Heads: 
16
Cylinders: 
16,383
SATA type: 
SATA-II 3.0Gb/s
Device type: 
Fixed
ATA Standard: 
ATA8-ACS
Serial Number: 
WD-WMAY05180522
LBA Size: 
48-bit LBA
Power On Count: 
280 times
Power On Time: 
98.2 days
Speed: 
7200 RPM
Features: 
S.M.A.R.T., APM, NCQ
Transfer Mode: 
SATA II
Interface: 
SATA
Capacity: 
1863 GB
Real size: 
2,000,398,934,016 bytes
RAID Type: 
None
S.M.A.R.T
Status: 
Good
Temperature: 
52 °C
Temperature Range: 
Warning (50 °C to 55 °C)
01 Read Error Rate: 
200 (200) Data 0000000000
03 Spin-Up Time: 
253 (253) Data 0000002134
04 Start/Stop Count: 
100 (100) Data 0000000125
05 Reallocated Sectors Count: 
200 (200) Data 0000000000
07 Seek Error Rate: 
100 (253) Data 0000000000
09 Power-On Hours (POH): 
097 (097) Data 0000000934
0A Spin Retry Count: 
100 (100) Data 0000000000
0B Recalibration Retries: 
100 (100) Data 0000000000
0C Device Power Cycle Count: 
100 (100) Data 0000000118
C0 Power-off Retract Count: 
200 (200) Data 0000000052
C1 Load/Unload Cycle Count: 
200 (200) Data 00000000D2
C2 Temperature: 
100 (083) Data 0000343434
C4 Reallocation Event Count: 
200 (200) Data 0000000000
C5 Current Pending Sector Count: 
200 (200) Data 0000000000
C6 Uncorrectable Sector Count: 
200 (200) Data 0000000000
C7 UltraDMA CRC Error Count: 
200 (001) Data 000005E8D4
C8 Write Error Rate / Multi-Zone Error Rate: 
200 (200) Data 0000000000
 
Partition 0
Partition ID: 
Disk #0, Partition #0
Size: 
54.8 MB
 
Partition 1
Partition ID: 
Disk #0, Partition #1
Disk Letter: 
D:
File System: 
NTFS
Volume Serial Number: 
2CAFA065
Size: 
1862 GB
Used Space: 
859 GB (47%)
Free Space: 
1004 GB (53%)
 
 
 
 

 

 

Further details about this error are in the 4th post.



#10 thebestrc

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Posted 11 November 2013 - 02:50 PM

An update -

 

The drive in above post is now failing to load and doesn't show up in Device Manager but yet is visible in BIOS. Any ideas on what to do next?



#11 dc3

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Posted 12 November 2013 - 09:59 AM

An update -

 

The drive in above post is now failing to load and doesn't show up in Device Manager but yet is visible in BIOS. Any ideas on what to do next?

 

You were not specific as to which drive you are referring to.

 

If this is the hdd with the S.M.A.R.T.  status Bad you are already aware that this hdd is either dead, or will be soon.  You should remove this drive and install the operating system on one of the other healthy hdds.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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