I'm new to the forums here and I'm really hoping someone can give me some good advice. I have a 6-month old HP desktop computer that was running Windows 8 (64 bit). It recently stopped working. After several conversations with HP, they said it's a motherboard issue and can be repaired/replaced under warranty. Up to this point I'm well and good. However, they said they can't guarantee any of my data on my hard drive during the repair.
Being fairly knowledgable about what's inside my computer, I decided to try to back up the data myself. I bought a Bytecc 2.0 USB Drive Mate and connected it to 3 separate computers (all running either Windows XP 32 bit or Win 7 32 bit). I get the same result on all 3 computers. Hard drive is not recognized in My Computer, but can be seen in Disk Management as a healthy drive,only as GPT Protective Partition. No options to assign a drive letter etc. The only option is view Properties.
I believe this is an issue between the operating systems being 32 bit vs. 64 bit. Is there any way around this so I can backup and retrieve data from the 64 bit drive? I do not want to clean, format or initialize the WD hard drive.
1TB Western Digital WD10EZEX hard drive running Windows 8 64 bit
I also downloaded test software from Western Digital's website. The test ran for several hours and came back that all the sectors on the drive were working. I have 90% of the data backed up on other sources, but my concern is that I have sensitive financial data for my business that I'd like to offload from the hard drive before sending the computer back to HP for repair.
Thanks for any help/suggestions!
Edited by RedDiamond, 23 October 2013 - 09:39 PM.