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Wireless connection slow on one laptop with cable but fast on dsl


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3 replies to this topic

#1 cokol

cokol

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  • 2 posts
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  • Local time:03:41 PM

Posted 23 October 2013 - 08:21 PM

Hello.  I recently decided to try cable because of chronic disconnects on Verizon dsl.  I still have both networks active as I want to ensure cable is any better before switching.  The connection is faster and more stable on one laptop (wireless) and on my desktop (ethernet).  However, my wife's laptop (also connected wirelessly) is very slow when connected to the cable network, but normal when connected to the dsl network.

 

My wife can watch videos online using dsl, but with cable, they will often only say the internet connection is too slow.

 

I have tried to run speedtests at speedtest.net and speakeasy.net, but they never finish.  Often the download will, but upload does not and at speakeasy, will report an error.  Sometimes the download will be very fast for about a second, then immediately drops off to almost nothing.

 

Her laptop is a Dell Inspiron N5110 running Windows 7 64bit.  It is about 30 feet from both the cable and dsl modems.  The cable modem is a Cisco DPC3825. 

 

I appreciate any help you can provide as Mediacom's tech was here today, and thought he fixed it (I wasn't home), but it is not any better than before.

 

I ran minitoolbox, and here is that log:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Tanya (administrator) on 23-10-2013 at 18:02:49
Running from "C:\Users\Tanya\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Intel® Centrino® Wireless-N 1030 = Wireless Network Connection (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : TPG_Notebook
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : 4C-80-93-0A-34-63
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 4C-80-93-0A-34-63
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel® Centrino® Wireless-N 1030
   Physical Address. . . . . . . . . : 4C-80-93-0A-34-62
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::74fc:3e13:3213:d6ba%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, October 23, 2013 5:42:07 PM
   Lease Expires . . . . . . . . . . : Wednesday, October 23, 2013 6:42:12 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 357335187
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-4B-47-A6-18-03-73-9A-C1-1D
   DNS Servers . . . . . . . . . . . : 97.64.183.164
                                       97.64.209.37
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 18-03-73-9A-C1-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 4C-80-93-0A-34-66
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:38ad:d71:52e1:aea8(Preferred)
   Link-local IPv6 Address . . . . . : fe80::38ad:d71:52e1:aea8%21(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{E5A1121F-E9D6-4521-A38A-24AA8988307A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4205E085-762A-4D58-A67F-04387A2C8CFD}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{77A86706-E5CF-42DC-940E-21A44F77A5FC}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B3485A6E-DA0D-4F69-9BB4-258C154FB36A}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{52428527-D3E2-4B52-B78C-D1F648DF46DD}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #8
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  sprdc-dns-dts10.mcomdc.com
Address:  97.64.183.164

Name:    google.com
Addresses:  2607:f8b0:4009:804::1002
   173.194.46.34
   173.194.46.35
   173.194.46.36
   173.194.46.37
   173.194.46.38
   173.194.46.39
   173.194.46.40
   173.194.46.41
   173.194.46.46
   173.194.46.32
   173.194.46.33

Pinging google.com [173.194.46.39] with 32 bytes of data:
Reply from 173.194.46.39: bytes=32 time=83ms TTL=52
Reply from 173.194.46.39: bytes=32 time=82ms TTL=52

Ping statistics for 173.194.46.39:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 82ms, Maximum = 83ms, Average = 82ms
Server:  sprdc-dns-dts10.mcomdc.com
Address:  97.64.183.164

Name:    yahoo.com
Addresses:  98.138.253.109
   98.139.183.24
   206.190.36.45

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=118ms TTL=48
Reply from 98.139.183.24: bytes=32 time=153ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 118ms, Maximum = 153ms, Average = 135ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=5ms TTL=128
Reply from 127.0.0.1: bytes=32 time=4ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 4ms, Maximum = 5ms, Average = 4ms
===========================================================================
Interface List
 16...4c 80 93 0a 34 63 ......Microsoft Virtual WiFi Miniport Adapter #2
 15...4c 80 93 0a 34 63 ......Microsoft Virtual WiFi Miniport Adapter
 14...4c 80 93 0a 34 62 ......Intel® Centrino® Wireless-N 1030
 13...18 03 73 9a c1 1d ......Realtek PCIe FE Family Controller
 12...4c 80 93 0a 34 66 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
 21...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
 27...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #8
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.12     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.12    281
     192.168.0.12  255.255.255.255         On-link      192.168.0.12    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.12    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.12    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.12    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 21     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 21     58 2001::/32                On-link
 21    306 2001:0:5ef5:79fb:38ad:d71:52e1:aea8/128
                                    On-link
 14    281 fe80::/64                On-link
 21    306 fe80::/64                On-link
 21    306 fe80::38ad:d71:52e1:aea8/128
                                    On-link
 14    281 fe80::74fc:3e13:3213:d6ba/128
                                    On-link
  1    306 ff00::/8                 On-link
 21    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/23/2013 05:44:50 PM) (Source: SamsungAllShareV2.0) (User: )
Description: Service cannot be started. System.NullReferenceException: Object reference not set to an instance of an object.
   at AllShareDmsUtil.Configuration.ConfigurationManager.GetSharingFolderList()
   at AllShareDmsUtil.Manager.AllShareDmsManager.LoadSharingFolderList()
   at AllShareDmsUtil.Manager.AllShareDmsManager.InitContentsDirectoryManager()
   at AllShareDmsUtil.Manager.AllShareDmsManager.Initialize()
   at AllShareDmsUtil.Manager.AllShareDmsManager..ctor()
   at AllShareDmsUtil.Manager.AllShareDmsManager.get_Instance()
   at AllShareDMS.AllShareDMS.DoStart()
   at AllShareDMS.AllShareDMS.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Error: (10/23/2013 05:42:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/23/2013 05:36:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/23/2013 00:36:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 41487546

Error: (10/23/2013 00:36:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 41487546

Error: (10/23/2013 00:36:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/22/2013 03:51:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmplayer.exe, version: 12.0.7601.17514, time stamp: 0x4ce7a485
Faulting module name: igdumd32.dll, version: 8.15.10.2361, time stamp: 0x4da1fa7d
Exception code: 0xc0000005
Fault offset: 0x000f4770
Faulting process id: 0x3ac4
Faulting application start time: 0xwmplayer.exe0
Faulting application path: wmplayer.exe1
Faulting module path: wmplayer.exe2
Report Id: wmplayer.exe3

Error: (10/22/2013 10:06:04 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 31730868

Error: (10/22/2013 10:06:04 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 31730868

Error: (10/22/2013 10:06:04 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

System errors:
=============
Error: (10/23/2013 05:44:33 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (10/23/2013 05:40:35 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (10/23/2013 05:38:56 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/23/2013 05:38:56 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/23/2013 05:38:56 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/23/2013 05:38:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/23/2013 05:38:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/23/2013 05:38:46 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/23/2013 05:38:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/23/2013 05:38:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-08-03 11:55:56.538
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-08-03 11:55:56.492
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.1.0)
2GIS 3.8.0.1 (Version: 3.8.0.1)
64 Bit HP CIO Components Installer (Version: 7.2.8)
6500_E709_eDocs (Version: 1.00.0000)
Accidental Damage Services Agreement (Version: 2.0.0)
ACDSee 14 (Version: 14.1.137)
Adobe Acrobat X Pro - English, Franзais, Deutsch (Version: 10.1.8)
Adobe AIR (Version: 3.1.0.4880)
Adobe Creative Suite 6 Master Collection (Version: 6)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Help Manager (Version: 4.0.244)
Adobe Reader X (10.1.8) MUI (Version: 10.1.8)
Advanced Audio FX Engine (Version: 1.12.05)
AlterGeo Magic Scanner (Version: 3.3.2.779)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 2.0.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Bar (Version: 7.2.241.0)
bl (Version: 1.0.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.3.7140)
Bonjour (Version: 3.0.0.10)
Bounce Symphony (Version: 2.2.0.95)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 140.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 140.0.213.000)
Build-a-lot 2 (Version: 2.2.0.95)
Cake Mania (Version: 2.2.0.95)
CCleaner (Version: 3.22)
Chuzzle Deluxe (Version: 2.2.0.95)
Complete Care Business Service Agreement (Version: 2.0.0)
Consumer In-Home Service Agreement (Version: 2.0.0)
Cozi (Version: 1.0.6505.38692)
CyberLink PowerDVD 11 (Version: 11.0.2218.53)
CyberLink PowerDVD 9.6 (Version: 9.6.1.3522)
D3DX10 (Version: 15.4.2368.0902)
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Данные 2ГИС г.Новосибирск 01.08.2012 (Version: 167.0.0)

========================= Devices: ================================

Name: Officejet 6500 E709a
Description: Officejet 6500 E709a
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: Officejet Pro 8600
Description: Officejet Pro 8600
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service:
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 6050.05 MB
Available physical RAM: 3749.36 MB
Total Pagefile: 12098.29 MB
Available Pagefile: 9380.46 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.22 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:581.42 GB) (Free:420.31 GB) NTFS
3 Drive f: () (Removable) (Total:3.79 GB) (Free:2.36 GB) FAT32

========================= Users: ========================================

User accounts for \\TPG_NOTEBOOK

Administrator            Guest                    Tanya                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

29-09-2013 21:33:50 Scheduled Checkpoint
07-10-2013 23:29:11 Scheduled Checkpoint
09-10-2013 21:00:17 Windows Update
17-10-2013 21:14:10 Scheduled Checkpoint
24-10-2013 00:47:37 Installed Java 7 Update 45

**** End of log ****



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#2 CaveDweller2

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Posted 23 October 2013 - 09:15 PM

Hello.  I recently decided to try cable because of chronic disconnects on Verizon dsl.  I still have both networks active as I want to ensure cable is any better before switching.  The connection is faster and more stable on one laptop (wireless) and on my desktop (ethernet).  However, my wife's laptop (also connected wirelessly) is very slow when connected to the cable network, but normal when connected to the dsl network.

 

My wife can watch videos online using dsl, but with cable, they will often only say the internet connection is too slow.

 

I have tried to run speedtests at speedtest.net and speakeasy.net, but they never finish.  Often the download will, but upload does not and at speakeasy, will report an error.  Sometimes the download will be very fast for about a second, then immediately drops off to almost nothing.

 

Her laptop is a Dell Inspiron N5110 running Windows 7 64bit.  It is about 30 feet from both the cable and dsl modems.  The cable modem is a Cisco DPC3825. 

 

I appreciate any help you can provide as Mediacom's tech was here today, and thought he fixed it (I wasn't home), but it is not any better than before.

 

cokol, few questions:

 

how is her speed when the other laptop is off or not connected?

are you testing the speed side by side?

how is her speed if you both connect to dsl?

what did the tech do that thought it was fixed?

was your wife happy with the speed while the tech was there?

is she connecting at N speed?

 

Not sure what is going on but that's all I can think of off the top of my head. We'll go from there =)


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#3 cokol

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Posted 23 October 2013 - 09:32 PM

Sorry CD.  I updated her wireless adapter driver, and that seems to have done the trick.  I notice it added a line "802.11n Channel Width for band 2.4" to the configuration for the adapter.  I'm not sure if the dsl router uses 802.11g or n.  Maybe g?  At anyrate, it's all good now!

 

Thanks for responding, and sorry for troubling you.



#4 CaveDweller2

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Posted 23 October 2013 - 09:39 PM

A Happy wife = happy life =)


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College





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