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Can't get past Startup Repair


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#1 appleorchard

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Posted 23 October 2013 - 02:54 PM

I have a Compaq laptop which is running Vista Home Basic service pack 2.

 

A few months ago I was getting help in the Am I Infected forum, and after the laptop was pronounced clean, as I was performing the instructions to reset system restore, the laptop got to the point where every time I turn it on, it will only run Startup Repair, and once finished it states:

"Startup Repair cannot repair this computer automatically"

and gives the options of sending information about the problem or don't send, and then the computer shuts down.

Page 2 of the thread is where the problems started and these two posts are exactly when it happened.

 

Since the problem was not related to an infection, we decided that I should start a new topic in this forum. I didn't start a topic at the time because I was too busy with some other things, but now I finally have. The laptop has been shut off and untouched since the problems occurred. The only thing is that in the past week the laptop (which is still plugged into a power source) has turned on by itself with the lid closed (I did not know that was possible) about once a day. When I hear it running, I open the lid and it is always going through Startup Repair and eventually gets to the same message of "Startup Repair cannot repair this computer automatically" and then I hit "Don't send" and "Finish" and the laptop shuts down completely.

 

I am able to start it in Safe Mode and get to the desktop.

 

 

Any help, info, or advice is very appreciated.

 

I can post more inofrmation from the original thread into this thread if anyone wants me to.



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#2 hamluis

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Posted 23 October 2013 - 05:26 PM

In safe mode with networking...try the following.

 

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 appleorchard

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Posted 24 October 2013 - 03:51 PM

Thank you for responding.

 

Below is the MiniToolBox Result log. I downloaded Speccy and ran it, but a box popped up stating:

"CPU dll init failed (error 2)! Some information will not be displayed!"

and in the File menu "Publish Snapshot..." is shaded and not clickable (only "Load Snapshot..." and "Exit" are clickable).

 

Here is the information from the Piriform Speccy front page (copy and pasted):

 

Operating System
 Analyzing...
CPU
 Analyzing...
RAM
 Analyzing...
Motherboard
 Analyzing...
Graphics
 This service cannot be started in Safe Mode
Hard Drives
 149GB Western Digital WDC WD1600BEVT-60ZCT0 ATA Device (SATA) 52 °C
Optical Drives
 TSSTcorp CDDVDW TS-L633A ATA Device
Audio
 Conexant High Definition SmartAudio 221

 

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by  (administrator) on 24-10-2013 at 16:27:36
Running from "C:\Users\\Downloads"
Microsoft® Windows Vista™ Home Basic  Service Pack 2 (X86)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/24/2013 04:15:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/24/2013 04:15:53 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/24/2013 04:15:53 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/24/2013 04:15:15 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (10/23/2013 11:23:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/23/2013 11:23:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/23/2013 11:23:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/23/2013 11:22:30 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (07/23/2013 11:23:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (07/23/2013 11:23:06 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

System errors:
=============
Error: (10/24/2013 04:19:23 PM) (Source: DCOM) (User: )
Description: 1068fdPHost{D3DCB472-7261-43CE-924B-0704BD730D5F}

Error: (10/24/2013 04:19:23 PM) (Source: DCOM) (User: )
Description: 1084wcncsvc{375FF000-DD27-11D9-8F9C-0002B3988E81}

Error: (10/24/2013 04:19:23 PM) (Source: DCOM) (User: )
Description: 1068fdPHost{145B4335-FE2A-4927-A040-7C35AD3180EF}

Error: (10/24/2013 04:16:31 PM) (Source: WinDefend) (User: )
Description: %%%82527 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

 Signatures Attempted: %%%82524

 Error Code: 0x8050a001

 Error description: The program can't find definition files that help detect unwanted software. Check for updates to the definition files, and then try again. For information on installing updates, see Help and Support.

 Signatures loading: %%825

 Loading signature version: 1.153.1573.0

 Loading engine version: %%%825270

Error: (10/24/2013 04:16:00 PM) (Source: Service Control Manager) (User: )
Description: aswRvrt
aswSnx
aswSP
aswTdi
aswVmm
spldr
Wanarpv6

Error: (10/24/2013 04:16:00 PM) (Source: Service Control Manager) (User: )
Description: Computer BrowserServer%%1068

Error: (10/24/2013 04:15:32 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (10/24/2013 04:15:31 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (10/24/2013 04:15:15 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (10/24/2013 04:15:07 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-06-29 19:06:24.319
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:23.991
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:23.648
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:23.305
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:22.961
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:22.618
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:21.807
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:21.464
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:21.121
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:20.777
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 2.1.5)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader X (10.1.7) (Version: 10.1.7)
AIM 6
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Atheros Driver Installation Program (Version: 5.2)
avast! Free Antivirus (Version: 8.0.1489.0)
BufferChm (Version: 110.0.180.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
Cisco EAP-FAST Module (Version: 2.1.6)
Cisco LEAP Module (Version: 1.0.12)
Cisco PEAP Module (Version: 1.0.13)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.58.0.0)
Copy (Version: 110.0.180.000)
CustomerResearchQFolder (Version: 1.00.0000)
CyberLink DVD Suite (Version: 5.5.1519)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DJ_AIO_03_F4200_ProductContext (Version: 110.0.206.000)
DJ_AIO_03_F4200_Software (Version: 110.0.206.000)
DJ_AIO_03_F4200_Software_Min (Version: 110.0.206.000)
ESU for Microsoft Vista (Version: 1.0.0)
eSupportQFolder (Version: 1.00.0000)
F4200 (Version: 110.0.206.000)
F4200_Help (Version: 110.0.206.000)
Google Chrome (Version: 27.0.1453.116)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4209.2358)
Google Update Helper (Version: 1.3.21.153)
GPBaseService (Version: 110.0.180.000)
GPBaseService2 (Version: 130.0.371.000)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.64.0)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Experience Enhancements (Version: 5.6.0.2510)
HP Customer Participation Program 11.0 (Version: 11.0)
HP Deskjet F4200 All-In-One Driver Software 11.0 Rel .3 (Version: 11.0)
HP Doc Viewer (Version: 1.01.0005)
HP DVD Play 3.7
HP Help and Support (Version: 2.0.10.0)
HP Imaging Device Functions 11.0 (Version: 11.0)
HP Photosmart Essential 2.5 (Version: 1.03.0000)
HP Photosmart Essential 3.0 (Version: 3.0)
HP Quick Launch Buttons 6.40 F1 (Version: 6.40 F1)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Total Care Advisor (Version: 2.1.4047.2685)
HP Update (Version: 5.003.001.001)
HP User Guides 0121 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 J1)
HPNetworkAssistant (Version: 1.1.70)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
HPTCSSetup (Version: 1.0.964.2626)
Intel® Graphics Media Accelerator Driver
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 110.0.180.000)
McAfee Security Scan Plus (Version: 3.0.318.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Move Media Player
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: 1.0.0.43)
NetWaiting (Version: 2.5.52)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenAL
Power2Go (Version: 5.6.3919)
PowerDirector (Version: 6.5.2719)
PSSWCORE (Version: 2.03.0000)
Puzzle Quest (Version: 1.01)
QuickPlay SlingPlayer 0.4.6 (Version: 0.4.6)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.1)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
RealUpgrade 1.1 (Version: 1.1.0)
Revo Uninstaller 1.94 (Version: 1.94)
Scan (Version: 11.0.0.0)
SecurityKISS Tunnel v0.3.0
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Status (Version: 110.0.180.000)
Synaptics Pointing Device Driver (Version: 11.1.3.0)
Toolbox (Version: 110.0.180.000)
TrayApp (Version: 110.0.180.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01 (Version: 110.0.171.000)
WebReg (Version: 110.0.180.000)

========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 1978.45 MB
Available physical RAM: 1187.2 MB
Total Pagefile: 4196.17 MB
Available Pagefile: 3505.8 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.79 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:139.71 GB) (Free:24.53 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:9.34 GB) (Free:1.7 GB) NTFS

========================= Users: ========================================

User accounts for \\-PC

Administrator            Guest                                    

**** End of log ****



#4 appleorchard

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Posted 27 October 2013 - 11:46 AM

Is there anything I can do to get Speccy to Publish a Snapshot?

 

Are there any other things to be done?



#5 cryptodan

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Posted 27 October 2013 - 12:05 PM

have you ran a check disk yet? if not, then I would recommend typing the following in a command prompt

chkdsk /f

you can get to command prompt via Start > All programs > Accessories > Command Prompt.

#6 appleorchard

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Posted 29 October 2013 - 07:00 PM

This is what command prompt stated:

 

 

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation.  All rights reserved.

 

C:\Users\Administrator>chkdsk/f
The type of the file system is NTFS.
Cannot lock current drive.

 

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

 

 

Should I answer with yes?



#7 cryptodan

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Posted 29 October 2013 - 07:01 PM

Yes answer with yes.



#8 appleorchard

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Posted 01 November 2013 - 09:24 PM

ok, I answered yes, then closed command prompt, and restarted the computer.

I hit F8 and "safe mode with networking". Then the "Loading Windows Files" screen was displayed for about five minutes and it was paused on \Windows\System32\Drivers\aswRvrt.sys

Then it cycled back and I hit F8 and safe mode with networking again.

Then it got to the desktop and I ran command prompt. It stated the same thing as it did before (in my previous post).

 

What should I do now?



#9 cryptodan

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Posted 02 November 2013 - 05:26 AM

In Safe Mode with Networking I want you to remove Avast, and see if the startup repair continues after you remove that.

#10 appleorchard

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Posted 03 November 2013 - 09:43 PM

I uninstalled Avast, then restarted, and it started normally! No startup repair showed up, and I got to the regular desktop, etc.!

 

 

I have a bunch of questions in my head, but first all i keep thinking right now is "huh? ...but why? ...and why?"

so..

 

1. Is Avast what caused the problem(s) with the computer?

 

2. Is whatever problem(s) there was gone now that Avast is uninstalled, or is it just that now the computer can start but there is still something wrong?



#11 cryptodan

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Posted 03 November 2013 - 09:55 PM

Well now that you can get into normal normal mode:

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Will tell us what exactly is going on with your computer. Avast could have become so corrupted that it prevented the computer from starting.

#12 appleorchard

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Posted 04 November 2013 - 09:04 PM

I thought the problems might have to do with the two registry files I had deleted, since the problems showed up seemingly right after.

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by  (administrator) on 04-11-2013 at 20:46:43
Running from "C:\Users\\Desktop"
Microsoft® Windows Vista™ Home Basic  Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "127.0.0.1"
"network.proxy.http_port", 50370
"network.proxy.type", 4

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0) = Local Area Connection (Connected)
Atheros AR5007 802.11b/g WiFi Adapter = Wireless Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : -PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : gateway.2wire.net

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
   Physical Address. . . . . . . . . : 00-22-69-66-1A-18
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
   Physical Address. . . . . . . . . : 00-1D-72-73-AF-8F
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bcc5:3b31:f74:e437%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.68(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, November 04, 2013 8:35:14 PM
   Lease Expires . . . . . . . . . . : Tuesday, November 05, 2013 8:35:13 PM
   Default Gateway . . . . . . . . . : 192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 167779698
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-46-1B-2B-00-22-69-66-1A-18
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : gateway.2wire.net
   Description . . . . . . . . . . . : isatap.gateway.2wire.net
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : 6TO4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:1812:3bb5:3f57:febb(Preferred)
   Link-local IPv6 Address . . . . . : fe80::1812:3bb5:3f57:febb%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 15:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{E932B8B7-FBB6-44A1-9A37-0B1835F12F48}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  homeportal
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4009:800::1003
   173.194.46.70
   173.194.46.68
   173.194.46.66
   173.194.46.69
   173.194.46.64
   173.194.46.73
   173.194.46.78
   173.194.46.72
   173.194.46.71
   173.194.46.67
   173.194.46.65

 

Pinging google.com [173.194.46.66] with 32 bytes of data:

Reply from 173.194.46.66: bytes=32 time=49ms TTL=51

Reply from 173.194.46.66: bytes=32 time=48ms TTL=51

 

Ping statistics for 173.194.46.66:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 48ms, Maximum = 49ms, Average = 48ms

Server:  homeportal
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  206.190.36.45
   98.139.183.24
   98.138.253.109

 

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:

Reply from 98.139.183.24: bytes=32 time=63ms TTL=48

Reply from 98.139.183.24: bytes=32 time=62ms TTL=48

 

Ping statistics for 98.139.183.24:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 62ms, Maximum = 63ms, Average = 62ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 11 ...00 22 69 66 1a 18 ...... Atheros AR5007 802.11b/g WiFi Adapter
 10 ...00 1d 72 73 af 8f ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
  1 ........................... Software Loopback Interface 1
 16 ...00 00 00 00 00 00 00 e0  isatap.gateway.2wire.net
 14 ...00 00 00 00 00 00 00 e0  6TO4 Adapter
 13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
 15 ...00 00 00 00 00 00 00 e0  isatap.{E932B8B7-FBB6-44A1-9A37-0B1835F12F48}
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.68     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.68    276
     192.168.1.68  255.255.255.255         On-link      192.168.1.68    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.68    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.68    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.68    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     18 2001::/32                On-link
 13    266 2001:0:9d38:90d7:1812:3bb5:3f57:febb/128
                                    On-link
 10    276 fe80::/64                On-link
 13    266 fe80::/64                On-link
 13    266 fe80::1812:3bb5:3f57:febb/128
                                    On-link
 10    276 fe80::bcc5:3b31:f74:e437/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    266 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/04/2013 08:36:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/03/2013 09:19:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (11/03/2013 09:19:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (11/03/2013 09:18:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/03/2013 06:01:30 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description:
Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.

Error: (11/03/2013 06:01:14 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (11/03/2013 06:01:14 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="&#x2a;",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (11/03/2013 06:00:57 PM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (11/03/2013 05:55:19 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Program Files\AVAST Software\Avast\setup\avast.setup Files\AVAST Software\Avast\setup\avast.setup"  /uninstwiz ; Descripton = avast! Free Antivirus Setup; Hr = 0x8007043c).

Error: (11/03/2013 05:54:58 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Program Files\VS Revo Group\Revo Uninstaller\Revouninstaller.exe Files\VS Revo Group\Revo Uninstaller\Revouninstaller.exe" ; Descripton = Revo Uninstaller's restore point - avast! Free Antivirus; Hr = 0x8007043c).

System errors:
=============
Error: (11/04/2013 08:38:51 PM) (Source: Service Control Manager) (User: )
Description: Google Update Service (gupdate)%%1053

Error: (11/04/2013 08:38:51 PM) (Source: Service Control Manager) (User: )
Description: 30000Google Update Service (gupdate)

Error: (11/04/2013 08:36:49 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (11/04/2013 08:36:45 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (11/03/2013 09:24:21 PM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (11/03/2013 09:19:00 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (11/03/2013 09:18:52 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (11/03/2013 06:01:01 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (11/03/2013 06:01:00 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (11/03/2013 06:00:57 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-06-29 19:06:24.319
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:23.991
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:23.648
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:23.305
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:22.961
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:22.618
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\SYMEVENT.SYS because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:21.807
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:21.464
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:21.121
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-29 19:06:20.777
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\NIS\1008030.006\BHDrvx86.sys because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 2.1.5)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader X (10.1.7) (Version: 10.1.7)
AIM 6
Apple Application Support (Version: 2.3.4)
Apple Software Update (Version: 2.1.3.127)
Atheros Driver Installation Program (Version: 5.2)
BufferChm (Version: 110.0.180.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
Cisco EAP-FAST Module (Version: 2.1.6)
Cisco LEAP Module (Version: 1.0.12)
Cisco PEAP Module (Version: 1.0.13)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.58.0.0)
Copy (Version: 110.0.180.000)
CustomerResearchQFolder (Version: 1.00.0000)
CyberLink DVD Suite (Version: 5.5.1519)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DJ_AIO_03_F4200_ProductContext (Version: 110.0.206.000)
DJ_AIO_03_F4200_Software (Version: 110.0.206.000)
DJ_AIO_03_F4200_Software_Min (Version: 110.0.206.000)
ESU for Microsoft Vista (Version: 1.0.0)
eSupportQFolder (Version: 1.00.0000)
F4200 (Version: 110.0.206.000)
F4200_Help (Version: 110.0.206.000)
Google Chrome (Version: 27.0.1453.116)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4209.2358)
Google Update Helper (Version: 1.3.21.153)
GPBaseService (Version: 110.0.180.000)
GPBaseService2 (Version: 130.0.371.000)
HDAUDIO Soft Data Fax Modem with SmartCP
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.64.0)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Experience Enhancements (Version: 5.6.0.2510)
HP Customer Participation Program 11.0 (Version: 11.0)
HP Deskjet F4200 All-In-One Driver Software 11.0 Rel .3 (Version: 11.0)
HP Doc Viewer (Version: 1.01.0005)
HP DVD Play 3.7
HP Help and Support (Version: 2.0.10.0)
HP Imaging Device Functions 11.0 (Version: 11.0)
HP Photosmart Essential 2.5 (Version: 1.03.0000)
HP Photosmart Essential 3.0 (Version: 3.0)
HP Quick Launch Buttons 6.40 F1 (Version: 6.40 F1)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Total Care Advisor (Version: 2.1.4047.2685)
HP Update (Version: 5.003.001.001)
HP User Guides 0121 (Version: 1.00.0000)
HP Wireless Assistant (Version: 3.00 J1)
HPNetworkAssistant (Version: 1.1.70)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
HPTCSSetup (Version: 1.0.964.2626)
Intel® Graphics Media Accelerator Driver
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 110.0.180.000)
McAfee Security Scan Plus (Version: 3.0.318.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Move Media Player
Mozilla Firefox 22.0 (x86 en-US) (Version: 22.0)
Mozilla Maintenance Service (Version: 22.0)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: 1.0.0.43)
NetWaiting (Version: 2.5.52)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenAL
Power2Go (Version: 5.6.3919)
PowerDirector (Version: 6.5.2719)
PSSWCORE (Version: 2.03.0000)
Puzzle Quest (Version: 1.01)
QuickPlay SlingPlayer 0.4.6 (Version: 0.4.6)
QuickTime (Version: 7.74.80.86)
RealDownloader (Version: 1.3.1)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0)
RealPlayer (Version: 16.0.0)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
RealUpgrade 1.1 (Version: 1.1.0)
Revo Uninstaller 1.94 (Version: 1.94)
Scan (Version: 11.0.0.0)
SecurityKISS Tunnel v0.3.0
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Status (Version: 110.0.180.000)
Synaptics Pointing Device Driver (Version: 11.1.3.0)
Toolbox (Version: 110.0.180.000)
TrayApp (Version: 110.0.180.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB2836940) (Version: 1)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VideoToolkit01 (Version: 110.0.171.000)
WebReg (Version: 110.0.180.000)

========================= Memory info: ===================================

Percentage of memory in use: 68%
Total physical RAM: 1978.45 MB
Available physical RAM: 620.89 MB
Total Pagefile: 4208.17 MB
Available Pagefile: 2695.72 MB
Total Virtual: 2047.88 MB
Available Virtual: 1950.45 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:139.71 GB) (Free:22.89 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:9.34 GB) (Free:1.7 GB) NTFS

========================= Users: ========================================

User accounts for \\-PC

Administrator            Guest                                    

**** End of log ****



#13 cryptodan

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Posted 05 November 2013 - 06:18 PM

ADW Cleaner


Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • You will be prompted to restart your computer. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
And then do the following:

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#14 appleorchard

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Posted 06 November 2013 - 09:16 PM

All programs and internet browsers were closed when I opened AdwCleaner, but the "Clean" button is shaded and not clickable. What should I do?



#15 cryptodan

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Posted 06 November 2013 - 09:31 PM

Right click on adwcleaner.exe and run as Admin.




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