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Wired network OK but no internet over WIFI


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4 replies to this topic

#1 1peter1

1peter1

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  • Location:UK expat in Hong Kong
  • Local time:04:58 AM

Posted 23 October 2013 - 10:07 AM

I have several smartphones and a laptop working fine over wifi using a TP LINK TL-WR740N router.

Now I try to connect an Acer Aspire One netbook, and it says connected to the network and shows it has negotiated an IP address and is using the same DNS as my laptop, but won't ping the router or get any response to nslookups. Plug an ethernet cable in and everthing is fine... Hmmm...!

 

I've checked everything I can think of.

(Unfortunately, the machine runs Chinese XP so I have spent ages translating and looking at an English XP machine for dialog box info etc. It's NOT been fun... or quick!)

 

I hope someone has come across this problem before... and has a solution!

 

Regards,

Peter

 

Here's the result of an nslookup with the network cable unplugged:

 
C:\Documents and Settings\user>nslookup www.google.com
DNS request timed out.
    timeout was 2 seconds.
*** Can't find server name for address 192.168.1.1: Timed out
DNS request timed out.
    timeout was 2 seconds.
*** Can't find server name for address 192.168.1.1: Timed out
*** Default servers are not available
Server:  UnKnown
Address:  192.168.1.1
 
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to UnKnown timed-out

 

Here are the results of the mini toolbox run:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by user (administrator) on 23-10-2013 at 22:33:57
Running from "C:\Documents and Settings\user\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
  
127.0.0.1       localhost
 
========================= IP Configuration: ================================
 
Realtek RTL8102E Family PCI-E Fast Ethernet NIC = 區域連線 (Connected)
Atheros AR5007EG Wireless Network Adapter = 無線網路連線 2 (Connected)
 
 
# ---------------------------------- 
# 介面 IP 設定         
# ---------------------------------- 
pushd interface ip
 
 
# "無線網路連線 2" 的介面 IP 設定
 
set address name="無線網路連線 2" source=dhcp 
set dns name="無線網路連線 2" source=dhcp register=PRIMARY
set wins name="無線網路連線 2" source=dhcp
 
# "區域連線" 的介面 IP 設定
 
set address name="區域連線" source=dhcp 
set dns name="區域連線" source=dhcp register=PRIMARY
set wins name="區域連線" source=dhcp
 
 
popd
# 介面 IP 設定結束
 
Windows IP Configuration
 
        Host Name . . . . . . . . . . . . : acer-4fa3f0b005
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Unknown
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
Ethernet adapter 無線網路連線 2:
 
        Connection-specific DNS Suffix  . : 
 
        Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
 
        Physical Address. . . . . . . . . : 00-22-69-18-EA-1E
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.1.101
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.1.1
 
        DHCP Server . . . . . . . . . . . : 192.168.1.1
 
        DNS Servers . . . . . . . . . . . : 192.168.1.1
 
        Lease Obtained. . . . . . . . . . : Wednesday, 23 October, 2013 22:02:10
 
        Lease Expires . . . . . . . . . . : Thursday, 24 October, 2013 0:02:10
 
Ethernet adapter 區域連線:
 
        Connection-specific DNS Suffix  . : 
 
        Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC
 
        Physical Address. . . . . . . . . : 00-1E-68-B7-4A-95
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.1.103
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.1.1
 
        DHCP Server . . . . . . . . . . . : 192.168.1.1
 
        DNS Servers . . . . . . . . . . . : 192.168.1.1
 
        Lease Obtained. . . . . . . . . . : Wednesday, 23 October, 2013 22:07:04
 
        Lease Expires . . . . . . . . . . : Thursday, 24 October, 2013 0:07:04
 
Server:  UnKnown
Address:  192.168.1.1
 
Name:    google.com
Addresses:  74.125.128.101, 74.125.128.102, 74.125.128.113, 74.125.128.138
 74.125.128.139, 74.125.128.100
 
Pinging google.com [74.125.128.101] with 32 bytes of data:
 
Reply from 74.125.128.101: bytes=32 time=20ms TTL=50
 
Reply from 74.125.128.101: bytes=32 time=19ms TTL=50
 
Ping statistics for 74.125.128.101:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 19ms, Maximum = 20ms, Average = 19ms
 
Server:  UnKnown
Address:  192.168.1.1
 
Name:    yahoo.com
Addresses:  98.138.253.109, 98.139.183.24, 206.190.36.45
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
 
Reply from 98.138.253.109: bytes=32 time=224ms TTL=53
 
Reply from 98.138.253.109: bytes=32 time=220ms TTL=53
 
Ping statistics for 98.138.253.109:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 220ms, Maximum = 224ms, Average = 222ms
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 22 69 18 ea 1e ...... Atheros AR5007EG Wireless Network Adapter - McAfee Core NDIS Intermediate Filter Miniport
0x3 ...00 1e 68 b7 4a 95 ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC - McAfee Core NDIS Intermediate Filter Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1   192.168.1.101  25
          0.0.0.0          0.0.0.0      192.168.1.1   192.168.1.103  20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
      192.168.1.0    255.255.255.0    192.168.1.101   192.168.1.101  25
      192.168.1.0    255.255.255.0    192.168.1.103   192.168.1.103  20
    192.168.1.101  255.255.255.255        127.0.0.1       127.0.0.1  25
    192.168.1.103  255.255.255.255        127.0.0.1       127.0.0.1  20
    192.168.1.255  255.255.255.255    192.168.1.101   192.168.1.101  25
    192.168.1.255  255.255.255.255    192.168.1.103   192.168.1.103  20
        224.0.0.0        240.0.0.0    192.168.1.101   192.168.1.101  25
        224.0.0.0        240.0.0.0    192.168.1.103   192.168.1.103  20
  255.255.255.255  255.255.255.255    192.168.1.101   192.168.1.101  1
  255.255.255.255  255.255.255.255    192.168.1.103   192.168.1.103  1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\system32\nwprovau.dll [134656] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [240640] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/20/2013 08:16:09 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: 這個網路連線不存在。
 
Error: (10/20/2013 08:16:09 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: 這個網路連線不存在。
 
Error: (10/20/2013 08:16:09 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: 這個網路連線不存在。
 
Error: (10/20/2013 08:16:08 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: 這個網路連線不存在。
 
Error: (10/20/2013 08:16:08 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: The server name or address could not be resolved
 
Error: (10/20/2013 08:05:59 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: 這個網路連線不存在。
 
Error: (10/20/2013 08:05:59 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: 這個網路連線不存在。
 
Error: (10/20/2013 08:05:58 PM) (Source: crypt32) (User: )
Description: 從 <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> 自動更新廠商根清單順序數字發生失敗,錯誤: 這個網路連線不存在。
 
 
System errors:
=============
Error: (10/23/2013 10:01:27 PM) (Source: 0) (User: )
Description: 
 
Error: (10/21/2013 05:17:46 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: 伺服器 {209500FC-6B45-4693-8871-6296C4843751} 沒有在指定的等候逾時內登錄 DCOM。
 
Error: (10/21/2013 05:14:43 PM) (Source: System Error) (User: )
Description: 錯誤碼 10000050,parameter1 e3662ed8,parameter2 00000000,parameter3 8056f57a,parameter4 00000001。
 
Error: (10/21/2013 03:17:57 PM) (Source: Server) (User: )
Description: 伺服器無法與 \Device\NetBT_Tcpip_{2131C3EF-BE0F-4CC8-832A-11B314E97C38} 傳輸相連結,因為網路上的另一部電腦具有相同的名稱。伺服器無法啟動。
 
Error: (10/21/2013 03:16:39 PM) (Source: Dhcp) (User: )
Description: 您的電腦已遺失它在網路位址為 00226918EA1E 的網路卡上
IP 位址 192.168.1.102 的租用。
 
Error: (10/21/2013 01:16:49 PM) (Source: Server) (User: )
Description: 伺服器無法與 \Device\NetBT_Tcpip_{2131C3EF-BE0F-4CC8-832A-11B314E97C38} 傳輸相連結,因為網路上的另一部電腦具有相同的名稱。伺服器無法啟動。
 
Error: (10/21/2013 01:15:30 PM) (Source: Dhcp) (User: )
Description: 您的電腦已遺失它在網路位址為 00226918EA1E 的網路卡上
IP 位址 192.168.1.102 的租用。
 
Error: (10/21/2013 11:15:40 AM) (Source: Server) (User: )
Description: 伺服器無法與 \Device\NetBT_Tcpip_{2131C3EF-BE0F-4CC8-832A-11B314E97C38} 傳輸相連結,因為網路上的另一部電腦具有相同的名稱。伺服器無法啟動。
 
Error: (10/21/2013 10:40:19 AM) (Source: Server) (User: )
Description: 伺服器無法與 \Device\NetBT_Tcpip_{2131C3EF-BE0F-4CC8-832A-11B314E97C38} 傳輸相連結,因為網路上的另一部電腦具有相同的名稱。伺服器無法啟動。
 
Error: (10/21/2013 10:39:08 AM) (Source: Dhcp) (User: )
Description: DHCP 伺服器 192.168.1.1 拒絕網路位址 001E68B74A95 的介面卡的
IP 位址租用 192.168.1.105 (DHCP 伺服器已傳送 DHCPNACK 訊息)。
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
Acer Crystal Eye webcam (Version: 5.8.33.001)
Acer ScreenSaver (Version: 1.11.0613)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Reader 8.1.3 (Version: 8.1.3)
Atheros for Acer Driver v7.6.0.224_Foxconn Installation Program (Version: 7.6.0.224)
Bing Bar (Version: 7.0.609.0)
Brother MFL-Pro Suite MFC-290C (Version: 1.1.8.0)
CCleaner (Version: 4.06)
Chinese Traditional Fonts Support For Adobe Reader 8 (Version: 8.0.0)
Defraggler (Version: 2.15)
Google Chrome (Version: 30.0.1599.101)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.165)
Intel® Graphics Media Accelerator Driver
InterVideo Register Manager (Version: 1.0.4.0)
InterVideo WinDVD (Version: 5.0-B11.1255)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
JMicron JMB38X Flash Media Controller (Version: 1.00.16.01)
Launch Manager
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
McAfee All Access - Total Protection (Version: 12.8.856)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Chinese (Traditional) Lang. Pack (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office IME (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (Chinese (Traditional)) 2007 (Version: 12.0.4518.1016)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (Chinese (Traditional)) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Software Update for Web Folders  (Chinese (Traditional)) 12 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 08.05.0914)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
OGA Notifier 1.7.0105.35.0 (Version: 1.7.0105.35.0)
Rapport (Version: 3.5.1008.53)
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.17.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5628)
Shared C Run-time for x86 (Version: 10.0.0)
Skype Click to Call (Version: 6.13.13771)
Skype? 5.10 (Version: 5.10.116)
Synaptics Pointing Device Driver (Version: 11.1.4.0)
TuneUp Utilities 2011 (Version: 10.0.4500.46)
TuneUp Utilities Language Pack (en-US) (Version: 10.0.4500.46)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format 11 runtime
Windows XP Hotfix (KB961118) (Version: 1)
Windows XP 安全性更新 (KB2847311) (Version: 1)
Windows XP 安全性更新 (KB2862330) (Version: 1)
Windows XP 安全性更新 (KB2862335) (Version: 1)
Windows XP 安全性更新 (KB2883150) (Version: 1)
Yahoo! BrowserPlus 2.9.2
Yahoo! Software Update
Yahoo! 工具列
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 70%
Total physical RAM: 1011.88 MB
Available physical RAM: 299.99 MB
Total Pagefile: 2428.8 MB
Available Pagefile: 1597.85 MB
Total Virtual: 2047.88 MB
Available Virtual: 1966.51 MB
 
========================= Partitions: =====================================
 
1 Drive c: (ACER) (Fixed) (Total:105.94 GB) (Free:82.82 GB) NTFS
 
========================= Users: ========================================
 
\\ACER-4FA3F0B005 的使用者帳戶
 
Administrator            ASPNET                   Guest                    
HelpAssistant            SUPPORT_388945a0         user                     
命令執行成功。
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
03-09-2013 08:54:12 系統檢查點
03-09-2013 19:13:25 Software Distribution Service 3.0
10-09-2013 04:07:21 系統檢查點
12-09-2013 01:13:49 系統檢查點
12-09-2013 02:45:51 Software Distribution Service 3.0
13-09-2013 17:12:43 Software Distribution Service 3.0
16-09-2013 10:15:39 系統檢查點
18-09-2013 02:22:38 Removed HTC BMP USB Driver.
18-09-2013 02:24:56 已移除 HTC Driver Installer。
18-09-2013 02:28:06 已移除 HTC Sync。
22-09-2013 07:55:59 系統檢查點
25-09-2013 02:54:49 系統檢查點
30-09-2013 05:26:35 系統檢查點
04-10-2013 06:22:56 系統檢查點
19-10-2013 02:56:15 Software Distribution Service 3.0
20-10-2013 09:36:33 已安裝印表機驅動程式 Microsoft XPS Document Writer
20-10-2013 13:51:19 Software Distribution Service 3.0
21-10-2013 01:25:04 Installed Acer System Information
21-10-2013 01:42:17 Installed Atheros for Acer Driver v7.6.0.224_Foxconn Installatio
 
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#2 jhayz

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Posted 23 October 2013 - 10:13 PM

Try ping command on cmd - ping google.com and see if you get a reply on wireless. Remove the wired connection first then do the ping suggestion.


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#3 1peter1

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Posted 23 October 2013 - 11:56 PM

Hi j,

ping doesn't get a reply from google or 192.168.1.1. only 127.0.0.1 gets a ping response. The wifi status screen shows hundreds of packets sent but only 2 received. I thought it might be a firewall issue, but turning that off made no difference...



#4 jhayz

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Posted 24 October 2013 - 02:11 AM

Do you happen to have used Mcafee antivirus products? Please see this link on how to remove/stop certain Mcafee components or remove Mcafee completely by add or remove programs and then use the removal tool http://service.mcafee.com/FAQDocument.aspx?id=TS101331


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#5 1peter1

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Posted 26 October 2013 - 09:55 AM

I thought you might be onto something there, but following the instructions in the link reports: "The specified service does not exist as an installed service."

I don't want to uninstall the Mcafee AV, as I don't have the licence key available to reinstall. However as mentioned b4, turning off the firewall temporarily makes no difference...






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