I was infected this morning with the ICE Ransom Virus.
I have a Dell running windows XP Home Edition sp3 and have ZoneAlarm that is running all the time.
I have followed the steps outlined and got thru step 9.
I in step 10 the HitmanPro screen never showed after about 2-3 minutes.
I now get an error
"Couldn't open drive multi(0)disk(0)partition(2)"
"NTLDR: Couldn't open drive multi(0)disk(0)partition(2)"
I tried to reload Hitmanpro to the USB drive from an ancient Dell Lattitude laptop and now it seems that is infected as I cannot access the internet.
My questions are:
I downloaded the hitmanpro to the USB drive on the infected computer using Safe mode with networking?
Is it possible the virus tagged along?
I looked at the USB drive from my mac and there is nothing on it.
I tried to restore from a previous Store point but that was unsuccessful, the restore moves along for a minute or so and then exits.
I am thinking the next steps are:
Find someone with a PC.
Buy a clean USB drive
Load hitmanpro from that machine and try again.
any other suggestions would be appreciated.