Hope this is the correct place to post this problem.
Am operating Toshiba laptop with XP Home SP2 and have lost all sound and audio devices which has not been solved by reinstalling from the driver disk provide with laptop. Since I have backed up HD numerous times with Norton Ghost 9.0, I attempted to restore the Ghost image onto the laptop, but after attempt Norton Ghost message states that this operation cannot be performed while Windows is running, and must complete this operation with Symantec Recovery Disk.
Am confused. Is it really necessary to obtain another Disc from Norton to enable use of the Ghost Backup previously purchased will function.
Have I been duped again? I think I would rather throw the laptop away than to try to contact Norton. Went through literal dark places dealing with a similar problem with an identical laptop whose operating system failed [I might say hello Mac soon].
Ghost booklet states that individual files can be restored from the image to the operating system, so perhaps this is the way if I can identify the required files for audio. The devices are Realtek High Definition Audio but the Audio Codecs, drivers etc are stated to be standard system devices and manufacturer is unknown....perhaps they are also Realtek. Is there a location that shows what I might need to restore from the image to the system?
Out of my element here...but I am dubious of rubbing out the entire drive and putting my trust in Norton that all will be well with their recovery disk. I have the Toshiba recovery disk and can use it if I want to start over with just the system.
Edited by hamluis, 23 October 2013 - 12:31 PM.
Moved from XP to All Other Software - Hamluis.