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Netgear N300 workaround for activating wireless signal...


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#1 drpepper55

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Posted 22 October 2013 - 02:40 PM

Hi everyone...I have a Netgear N300 wireless router that I bought and have been using since 04/2012 together with an adtec modem on my at&t internet sevice. My modem went out and I replaced it with the now recommended replacement modem which is the Motorola 3360.

As a result and in doing so my settings are having to be reset on my N300 router for my wireless signal to be used for my wierless devices. In trying to do so and in going through the setup of the router again I've discovered in logging into the Netgear website to recover/reset the router settings for the new modem setup I'm being told by Netgear that the N300 router I bought came with only a 90 day tech support and that I can purchase a tech support extended plan for $129.99 for 1yr or $199.99 for 2yrs for them to be able to help me and synchronize and reset the router settings.

Quite honestly, I can't see spending this much extra money on support for a router that cost me $50.00 in the first place. I may as well just buy another router for $50.00 to get another 90 day tech support and to provide support in setting up the new one but it's the principle of the thing and it's such a waste to trash the present router when it is in perfect working order otherwise. Then again if this is how shoddy and shysterish Netgear's tech support is, I don't believe I would want to support them or in anyway encourage them in their use of a policy that is so unfair and lacking in flexibility to such a small assistance request to reset this modem which would not take them but maybe 5 minutes or less.

My question therefore is this: Has anyone out there experienced a similar or like situation and is there a workaround or another solution to this other than going through Netgear to reset the router's settings? Is there a way to recover or discover the settings and reset them manually myself?

I very much appreciate any help anyone can offer and I thank you all in advance for any help and any advice anyone can offer. Thanks alot... 


Edited by hamluis, 22 October 2013 - 08:47 PM.
Moved from Win 7 to Networking - Hamluis.


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#2 hamluis

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Posted 22 October 2013 - 02:59 PM

From what I see...that router has been on a nonexistent warranty since 2009,

 

http://support.netgear.com/product/WNR2000v2

 

I seen no fault by Netgear...you need a newer router if you want warranty privileges.

 

Louis



#3 supawiz6991

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Posted 22 October 2013 - 03:06 PM

What settings in your router need changing? Typically unless you have connection settings in there you shouldn't have to change anything in your router.  The only change I could see needing to be made would be if you have static ip information or dsl login information you needed to put in it... neither of which are very difficult to do.

 

Could you please specify what changes you need to make?

 

Additionally you should be able to log into your router directly. Look at your connection settings on your computer and look for the address in the Default Gateway field. The ip address in that field is the ip to your router.

 

Open IE or your favorite browser and enter http://ipaddresshere

 

the most common ip address for routers is 192.168.1.1

 

Once the page loads it will as your for your username and password.... the defaults are:  username: admin  Password: password

 

some of the newer netgears have a sticker on them with the default login info... so look for that too.


Edited by supawiz6991, 22 October 2013 - 03:11 PM.


#4 drpepper55

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Posted 22 October 2013 - 04:38 PM

Thanks 'Moderator' for your reply. As to warranty I am a bit confused that you say that my router has "has been on a nonexistent warranty since 2009" as I bought it in April, 2012 and thus was on the shelf way past what should have been its acceptable shelf-life, if you will and would have then been sold by Best Buy with false claims of having whatever warranty was claimed since and starting from the date of sale. Regardless, as I was told, it came with a 90 day tech support and they honored that at the time I put it in service and helped me to configure it initially then and it had worked fine until now that I had to replace the modem and now I appear to not be getting a signal that my heretofore wireless devices can detect, so ergo I figured I needed to resynchronize the router and/or wireless devices. I appreciate the info and the effort though... 



#5 drpepper55

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Posted 22 October 2013 - 04:51 PM

Thanks, Member, for your reply and your suggestions. As to your question, "What settings in your router need changing?", I wasn't sure exactly as I'm new to this game and since I was not getting a detectable signal on my wireless devices from the router-after replacing the modem and rewiring everything the same- I figured that maybe I had to reconfigure the router again as I had initially but this time again so that the router could be synchronized to this new modem. Was I wrong to think this way? It sounds as though you're saying this to me and that you're also saying that reconfiguring it was not necessary. Do I read you correctly? Then my question is, 'why am I not getting a wireless signal or why are my wireless devices not detecting a wireless signal from my router though the router shows a green steady light for the wireless light on the front of the router? That is what led me to believe I needed to configure the router again as in the beginning. Please respond and thanks...



#6 Queen-Evie

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Posted 22 October 2013 - 05:30 PM

I was not getting a detectable signal on my wireless devices from the router-after replacing the modem and rewiring everything the same

 

 It sounds as though you're saying this to me and that you're also saying that reconfiguring it was not necessary. Do I read you correctly? Then my question is, 'why am I not getting a wireless signal or why are my wireless devices not detecting a wireless signal from my router though the router shows a green steady light for the wireless light on the front of the router? That is what led me to believe I needed to configure the router again as in the beginning. Please respond and thanks...

 

Have you double checked to make sure everything is connected properly?

 

That is correct. You should be able to hook up your new modem withouth having to reconfigure the router.

 

There is a proper sequence to follow when you get a new modem.

Try this. Power down (turn off) your modem, router and any devices you use.

 

Wait for 2 minutes.

 

Power up the modem. Wait until the it synchs and the lights are all on. This could be 1 to 2 minutes.

 

Next power up the router. Again let it synch fully.

 

Turn on one of the wireless devices and see if it will connect.

 

I looked at the manual for your router. On the back is a Wireless On/Off Button.

 

You said that the wireless light on the front of the router is steady so that indicates wireless is turned on.  I don't know anything about your router. I suspect the button is really a small hole which will require you to use a paper clip in order to turn it on and off. You could try turning it off then turning it back on.

 

If either of the above don't work you could try resetting the router which will require you to set up the network and secure it again.

 

A new router is also an option since the one you have is end of life status and no longer supported by Netgear.



#7 drpepper55

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Posted 22 October 2013 - 06:03 PM

Thank you 'Official Bleepin' Bama Belle' very much for all of your great suggestions, I will try them one at a time especially the restart sequence you suggest, I had already checked and rechecked the connections carefully a couple of times, but I'll do it yet again anyway and go in the sequence you suggest. As to the the new router suggestion, I was already considering that as I mentioned and I mentioned it to the tech support specialist at Netgear when I called tech support and they wouldn't help me to reconfigure the router-which I asked and thought I might need- unless I bought a tech support extension plan, 1yr-$129.99 or 2yrs-$199.99. I figured it was less expensive and wiser to just buy another router-$45.00 at Walmart-rather than pay for a tech support plan that he was pushing hard for. He had already tested my router, by the way, and had said it was working perfectly but never said that it did not need reconfiguring. Actually, he seemed to hint that it did, but he couldn't do it or help me to do it unless I bought the plan. To be perfectly honest, I felt so turned off by all of this that in considering just buying another modem I told myself that if I did, that it would not be a Netgear. Thanks again very much for your help, I'll let you know how it goes when I get to that machine as it is my sister's and I won't be able to work on it until next Monday as they had to go out of town this morning til then. Thanks...



#8 hamluis

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Posted 22 October 2013 - 08:44 PM

Just to clarify...

Thanks 'Moderator' for your reply. As to warranty I am a bit confused that you say that my router has "has been on a nonexistent warranty since 2009" as I bought it in April, 2012 and thus was on the shelf way past what should have been its acceptable shelf-life, if you will and would have then been sold by Best Buy with false claims of having whatever warranty was claimed since and starting from the date of sale. Regardless, as I was told, it came with a 90 day tech support and they honored that at the time I put it in service and helped me to configure it initially then and it had worked fine until now that I had to replace the modem and now I appear to not be getting a signal that my heretofore wireless devices can detect, so ergo I figured I needed to resynchronize the router and/or wireless devices. I appreciate the info and the effort though... 

 

Netgear warranty was null and void, but I suspect that your vendor (Best Buy) gave you the 90-day warranty.  Manufacturers typically will not give a warranty period less than 1 year...while sellers of these goods invoke whatever time period they want.  Typically...the manufacturer's warranty is considerably longer than any issued by the seller.

 

See http://kb.netgear.com/app/answers/detail/a_id/19716/~/which-home-routers-have-limited-lifetime-warranty%3F , your listed router is the WNR2000.

 

Louis


Edited by hamluis, 22 October 2013 - 08:53 PM.


#9 supawiz6991

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Posted 24 October 2013 - 11:28 AM

...I was not getting a detectable signal on my wireless devices from the router-after replacing the modem and rewiring everything the same-

 

Then my question is, 'why am I not getting a wireless signal or why are my wireless devices not detecting a wireless signal from my router though the router shows a green steady light for the wireless light on the front of the router?

 

These two things indicate that your wireless router isnt broadcasting its ssid. This could be happening for one of three reasons,

 

  1. If the router supports the newer N band and was set to N band only and your wireless devices dont support it then you wouldn't see it. (possible but Unlikely)
  2. The SSID was shutoff in the router settings (possible but unlikely)
  3. The wireless transmitter in the router has broken (possible)

Based on the information you provided it doesnt sound like 1 or 2 would be the case as you only switched the modem. Has anyone else changed settings in your router since you got it?

 

 

You said that the wireless light on the front of the router is steady so that indicates wireless is turned on.  I don't know anything about your router. I suspect the button is really a small hole which will require you to use a paper clip in order to turn it on and off. You could try turning it off then turning it back on.

 

 

If you try this use caution to make sure the button your pushing isindeed for the wireless as most routers also have a master reset button on the back that when pressed resets the router to factory settings.

 

If no settings were changed, and pressing the wireless button doesnt work the I would recommend a factory reset. If that fails to get the router to work then the wireless transmitter is dead and you will need a new wireless router.

 

If you do purchase a new wireless router I recommend a Linksys as they are much easier to setup than Netgear routers.






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