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BSOD issue + starting problems


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#1 xmacx

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Posted 22 October 2013 - 11:32 AM

http://speccy.piriform.com/results/ZEmFjLOgsF7RaiUwRl8XmBD

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by mac (administrator) on 22-10-2013 at 18:06:51
Running from "C:\Users\mac\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/22/2013 05:21:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: sysmain.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9db
Exception code: 0xc0000005
Fault offset: 0x0000000000040942
Faulting process id: 0x4d4
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
 
Error: (10/21/2013 11:42:32 PM) (Source: Application Hang) (User: )
Description: The program i_view32.exe version 4.3.2.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 660
 
Start Time: 01cecea4648d7bfe
 
Termination Time: 15
 
Application Path: C:\Program Files (x86)\IrfanView\i_view32.exe
 
Report Id: ad2f2114-3a99-11e3-9154-a20000000000
 
Error: (10/10/2013 10:29:39 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: MIGUIControls, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x800706be
 
Error: (10/10/2013 10:29:33 AM) (Source: Application Error) (User: )
Description: Faulting application name: mscorsvw.exe, version: 4.0.30319.17929, time stamp: 0x4ffa577a
Faulting module name: mscorwks.dll, version: 2.0.50727.5472, time stamp: 0x5174ddb3
Exception code: 0xc0000005
Fault offset: 0x0000000000190041
Faulting process id: 0x%9
Faulting application start time: 0xmscorsvw.exe0
Faulting application path: mscorsvw.exe1
Faulting module path: mscorsvw.exe2
Report Id: mscorsvw.exe3
 
Error: (10/10/2013 10:29:33 AM) (Source: .NET Runtime) (User: )
Description: .NET Runtime version 2.0.50727.5472 - Fatal Execution Engine Error (000007FEF1245756) (80131506)
 
Error: (10/10/2013 10:12:25 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "System.ServiceModel.Web, Version=3.5.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil".  The error returned was Error: The specified assembly is not installed.
.
 
Error: (10/10/2013 10:12:25 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "System.Web.Extensions, Version=3.5.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil".  The error returned was Error: The specified assembly is not installed.
.
 
Error: (10/09/2013 04:57:06 PM) (Source: SkypeUpdate) (User: )
Description: File C:\Windows\TEMP\SKYDDB2.tmp has invalid signature.
 
Error: (10/05/2013 02:12:18 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003
 
Error: (10/05/2013 01:51:04 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 10.0.9200.16686 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: e54
 
Start Time: 01cec15c2ea1c29d
 
Termination Time: 15
 
Application Path: C:\Program Files\Internet Explorer\IEXPLORE.EXE
 
Report Id:
 
 
System errors:
=============
Error: (10/22/2013 06:01:51 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
Error: (10/22/2013 06:01:49 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801
 
Error: (10/22/2013 05:34:40 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort5.
 
Error: (10/22/2013 05:26:06 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort5.
 
Error: (10/22/2013 05:21:06 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (10/22/2013 05:18:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (10/22/2013 05:17:50 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (10/22/2013 05:17:50 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
Error: (10/22/2013 05:17:50 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: 
%%-2140993535
 
Error: (10/22/2013 05:17:50 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error: 
%%-2140993535
 
 
Microsoft Office Sessions:
=========================
Error: (10/22/2013 05:21:02 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain6.1.7600.163854a5bc3c1sysmain.dll6.1.7601.175144ce7c9dbc000000500000000000409424d401cecf397ce99e36C:\Windows\system32\svchost.exec:\windows\system32\sysmain.dll8f3bfafe-3b2d-11e3-89fd-a20000000000
 
Error: (10/21/2013 11:42:32 PM) (Source: Application Hang)(User: )
Description: i_view32.exe4.3.2.066001cecea4648d7bfe15C:\Program Files (x86)\IrfanView\i_view32.exead2f2114-3a99-11e3-9154-a20000000000
 
Error: (10/10/2013 10:29:39 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to compile: MIGUIControls, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 . Error code = 0x800706be 
MIGUIControls, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35
 
Error: (10/10/2013 10:29:33 AM) (Source: Application Error)(User: )
Description: mscorsvw.exe4.0.30319.179294ffa577amscorwks.dll2.0.50727.54725174ddb3c00000050000000000190041
 
Error: (10/10/2013 10:29:33 AM) (Source: .NET Runtime)(User: )
Description: .NET Runtime version 2.0.50727.5472 - Fatal Execution Engine Error (000007FEF1245756) (80131506)
 
Error: (10/10/2013 10:12:25 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "System.ServiceModel.Web, Version=3.5.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil".  The error returned was Error: The specified assembly is not installed.
.
 
Error: (10/10/2013 10:12:25 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - Failed to execute command from the offline queue: uninstall "System.Web.Extensions, Version=3.5.0.0, Culture=Neutral, PublicKeyToken=31bf3856ad364e35, processorArchitecture=msil".  The error returned was Error: The specified assembly is not installed.
.
 
Error: (10/09/2013 04:57:06 PM) (Source: SkypeUpdate)(User: )
Description: C:\Windows\TEMP\SKYDDB2.tmp
 
Error: (10/05/2013 02:12:18 AM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v4.0.30319_64) - 1>Failed to compile: mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 . Error code = 0x80070003 
mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
 
Error: (10/05/2013 01:51:04 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE10.0.9200.16686e5401cec15c2ea1c29d15C:\Program Files\Internet Explorer\IEXPLORE.EXE
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-02-24 19:55:17.459
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Common Files\ATI Technologies\Multimedia\AMDMFTDecoder_64.dll because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
µTorrent (Version: 3.3.0.29420)
7-Zip 9.20
ACDSee Pro 6 (Version: 6.1.197)
Adobe Reader X (10.1.8) (Version: 10.1.8)
AMD Accelerated Video Transcoding (Version: 2.00.0002)
AMD APP SDK Runtime (Version: 10.0.937.2)
AMD Catalyst Install Manager (Version: 8.0.877.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.70704.0230)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0704.122.388)
Catalyst Control Center Graphics Previews Common (Version: 2012.0704.122.388)
Catalyst Control Center InstallProxy (Version: 2012.0704.122.388)
Catalyst Control Center Localization All (Version: 2012.0704.122.388)
CCC Help Chinese Standard (Version: 2012.0704.0121.388)
CCC Help Chinese Traditional (Version: 2012.0704.0121.388)
CCC Help Czech (Version: 2012.0704.0121.388)
CCC Help Danish (Version: 2012.0704.0121.388)
CCC Help Dutch (Version: 2012.0704.0121.388)
CCC Help English (Version: 2012.0704.0121.388)
CCC Help Finnish (Version: 2012.0704.0121.388)
CCC Help French (Version: 2012.0704.0121.388)
CCC Help German (Version: 2012.0704.0121.388)
CCC Help Greek (Version: 2012.0704.0121.388)
CCC Help Hungarian (Version: 2012.0704.0121.388)
CCC Help Italian (Version: 2012.0704.0121.388)
CCC Help Japanese (Version: 2012.0704.0121.388)
CCC Help Korean (Version: 2012.0704.0121.388)
CCC Help Norwegian (Version: 2012.0704.0121.388)
CCC Help Polish (Version: 2012.0704.0121.388)
CCC Help Portuguese (Version: 2012.0704.0121.388)
CCC Help Russian (Version: 2012.0704.0121.388)
CCC Help Spanish (Version: 2012.0704.0121.388)
CCC Help Swedish (Version: 2012.0704.0121.388)
CCC Help Thai (Version: 2012.0704.0121.388)
CCC Help Turkish (Version: 2012.0704.0121.388)
ccc-utility64 (Version: 2012.0704.122.388)
CCleaner (Version: 4.06)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (Version: 2.4.2)
Fraps (remove only)
Google Chrome (Version: 30.0.1599.101)
IrfanView (remove only) (Version: 4.32)
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
Kits Configuration Installer (Version: 8.59.25584)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000)
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 23.0.1 (x86 hu) (Version: 23.0.1)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero Express 10 (Version: 10.0.11000)
neroxml (Version: 1.0.0)
Nokia Connectivity Cable Driver (Version: 7.1.32.69)
NVIDIA PhysX (Version: 9.10.0513)
Picasa 3 (Version: 3.9)
Realtek HDMI Audio Driver for ATI (Version: 6.0.1.6519)
Realtek High Definition Audio Driver (Version: 6.0.1.6642)
SDK Debuggers (Version: 8.59.29746)
SHIFT 2 UNLEASHED™ (Version: 1.0.1.0)
Skype™ 6.3 (Version: 6.3.107)
Speccy (Version: 1.23)
Telenor Hipernet Hostless Modem (Version: 1.0.0.2)
The KMPlayer (remove only) (Version: 3.4.0.59)
Total Commander 64-bit (Remove or Repair) (Version: 8.01)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
VDownloader 3.9.1619
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
Winamp (Version: 5.63 )
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Software Development Kit (Version: 8.59.29750)
Windows Software Development Kit EULA (Version: 8.59.25584)
 
========================= Devices: ================================
 
Name: MpKsl47bb696f
Description: MpKsl47bb696f
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer: 
Service: MpKsl47bb696f
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
 
Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid: 
Manufacturer: 
Service: 
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 65%
Total physical RAM: 2031.55 MB
Available physical RAM: 707.35 MB
Total Pagefile: 4063.11 MB
Available Pagefile: 1724.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.12 MB
 
========================= Partitions: =====================================
 
2 Drive c: () (Fixed) (Total:74.22 GB) (Free:12.49 GB) NTFS
3 Drive d: (Library) (Fixed) (Total:220.51 GB) (Free:130.39 GB) NTFS
4 Drive e: (New Volume) (Fixed) (Total:1863.01 GB) (Free:1626.94 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MAC-PC
 
Administrator            Guest                    mac                      
 
 
**** End of log ****

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#2 Anshad Edavana

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Posted 22 October 2013 - 01:14 PM

Hi

 

There is only one dump can be seen in the attachment and it is from October 7. If there are more dumps available, please zip and upload them all as it is impossible to find a pattern without more than one dump. Anyway, the crash is seems to be caused by SPTD.SYS. This driver is  part of several virtual drive programs. Please uninstall any virtual CD program first. Then download and run SPTD removal tool from the below link.

 

http://www.duplexsecure.com/downloads/download/SPTDinst-v184-x64.exe

 

Run the tool and press the Uninstall button (if not grayed out) to remove SPTD properly.

 

sptd.jpg 

 

Also, the CPU seems to be overheating.

CPU
Intel Core 2 Duo E6300 @ 1.86GHz: 66 °C

66 C in idle stage is not normal for a Core 2 duo CPU. Please clean the system interior first. Below guide will help you doing it properly.

 

http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

 

Especially clean any dust accumulated on the CPU cooling fan fins. Also make sure none of the fan clips are broken or loose.

 

CPU%20Dirty%20Fan.png

 

 

You should also remove the old CPU thermal compound completely and reapply a known good one like Arctic silver.

 

http://www.ebay.com/itm/Arctic-Silver-5-Premium-Silver-Thermal-Paste-Compound-Grease-3-5g-grams-AS5-3-5G-/251351065581

 

How to properly apply thermal compound :

 

 

 

Please follow the steps and post your findings in next reply.


Edited by Anshad Edavana, 22 October 2013 - 01:16 PM.


#3 xmacx

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Posted 23 October 2013 - 01:31 AM

thanks, i'll try these out.

My recent problem is my system do not set up after turning on (you can see it from the event log file atteched in the zip)

I have only 1 minidump file also



#4 Anshad Edavana

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Posted 23 October 2013 - 01:50 AM

Hi

 

Please take care the overheating issue first as it is critical. After cleaning the system and reapplying thermal compound, try to remove SPTD from safe mode. 

 

What exact issue you are encountering when booting the system ?.


Edited by Anshad Edavana, 23 October 2013 - 01:53 AM.


#5 xmacx

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Posted 23 October 2013 - 02:41 AM

CBS.log file attached

Attached Files

  • Attached File  CBS.zip   291.74KB   1 downloads


#6 Anshad Edavana

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Posted 23 October 2013 - 03:06 AM

Hi

 

Sometimes it may take two or three passes for SFC to repair all corruptions. Also please note that SFC should only run after completing CHKDSK. Please run SFC a couple of time and report whether it is able to repair all corruptions.



#7 xmacx

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Posted 23 October 2013 - 07:34 AM

- meanwhile a managed to clean the dust from inside, so the CPU is avearege 50-55 celsius

 

- i've run the SPTD tool to remove virtulal drive softwares properly

 

- chkdsk went through, found no problems

 

- run 7-8 times the SFC /scannow in command prompt (admin mode) but it still find corrupted files...

Startup problem seems to be ok, i restarted my pc like 20times it was fine (earlier i stopped during win7 welcome/win7 starting windows)

 

- Still a problem windows stops working (pause evrething for half to 1min) than start working again.

Sometimes it restarts itself after the stops above, whithout blue screen, without creating minidump file...

 

so my question is what else can i do?

 

Thanks!

Marton



#8 Anshad Edavana

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Posted 23 October 2013 - 08:34 AM

Hi

 

Your CPU should be under 50 C in idle stage. Cleaning the interior is not enough and you should reapply the thermal compound as instructed. Overheating can cause spontaneous restarts and that is why we need to fix it first before troubleshooting software issues. 

 

 

There are ways to fix the OS file corruptions including a repair install but let us focus on the hardware part first.


Edited by Anshad Edavana, 23 October 2013 - 08:37 AM.





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