I'm having serious problems with a laptop. Maybe somebody could help me diagnose what's the problem with the machine? ;) Here's the specs and problem description:
Name: Asus Eee PC 1015P
OS: Win 7 Starter / Linux Mint 15 (problem occurs with both OS)
CPU: Intel Atom N450
Gfx: Intel Graphics Media Accelerator (GMA) 3150
HDD: Western Digital Scorpio Bue Serial ATA (160 GB)
RAM: 2048 MB DDR2
During normal OS operation, the screen suddenly goes blank and the machine freezes. Power remains on, fans are on, but there seems to be no HDD activity whatsoever (judging by the LEDs). After a power cut, the machine boots normally and the OS is loaded. The problem cannot be reproduced but seems to come at random (i.e. independent of CPU load, RAM load or system uptime).
- 1 GB RAM added. The problem first occurred way after the RAM was installed (several months), so I don't think this has anything to do with it.
- Complete system reinstall (OS, applications). The problem was already present before the reinstall and persisted after.
SUGGESTIONS AND ADDITIONAL INFO
- Temperature (CPU, RAM, HDD) is perfectly normal (~30-40°).
- RAM checks with MemTest cannot find any problems with the RAM.
- Checkdisk (Win) did not yield any results.
- Admin tools (Control Panel --> Administrative Tools) won't give any clues as to the source of the problem. The only events listed there that make sense to me are "critical kernel power" events (caused by cutting the power after the freezes), followed by an error telling me that the system was shut down unexpectedly (again, the power cuts), followed by yet another error telling me that the "surveillance events were deleted by/during transport" (the UI on the machine is German, I hope my translation is at least roughly accurate).
My best guess atm is that the HDD may be broken or close to failing. I've tried a HDD diagnosis tool, but I'm not 100% sure how to interpret the results. I have attached them below, maybe somebody could have a look at them?
SMART self-tests will crash after only 10% with a "Read error".
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1) Copyright (C) 2002-12 by Bruce Allen, [url]http://smartmontools.sourceforge.net[/URL] === START OF INFORMATION SECTION === Model Family: Western Digital Scorpio Blue Serial ATA Device Model: WDC WD1600BEVT-80A23T0 Serial Number: WD-WXB1A40Y3079 LU WWN Device Id: 5 0014ee 259cb6945 Firmware Version: 01.01A01 User Capacity: 160.041.885.696 bytes [160 GB] Sector Size: 512 bytes logical/physical Device is: In smartctl database [for details use: -P show] ATA Version is: 8 ATA Standard is: Exact ATA specification draft version not indicated Local Time is: Wed Oct 16 15:02:51 2013 MS SMART support is: Available - device has SMART capability. SMART support is: Enabled === START OF READ SMART DATA SECTION === SMART overall-health self-assessment test result: PASSED See vendor-specific Attribute list for marginal Attributes. General SMART Values: Offline data collection status: (0x00) Offline data collection activity was never started. Auto Offline Data Collection: Disabled. Self-test execution status: ( 121) The previous self-test completed having the read element of the test failed. Total time to complete Offline data collection: ( 5760) seconds. Offline data collection capabilities: (0x7b) SMART execute Offline immediate. Auto Offline data collection on/off support. Suspend Offline collection upon new command. Offline surface scan supported. Self-test supported. Conveyance Self-test supported. Selective Self-test supported. SMART capabilities: (0x0003) Saves SMART data before entering power-saving mode. Supports SMART auto save timer. Error logging capability: (0x01) Error logging supported. General Purpose Logging supported. Short self-test routine recommended polling time: ( 2) minutes. Extended self-test routine recommended polling time: ( 70) minutes. Conveyance self-test routine recommended polling time: ( 5) minutes. SCT capabilities: (0x7037) SCT Status supported. SCT Feature Control supported. SCT Data Table supported. SMART Attributes Data Structure revision number: 16 Vendor Specific SMART Attributes with Thresholds: ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE 1 Raw_Read_Error_Rate 0x002f 200 200 047 Pre-fail Always - 1876 3 Spin_Up_Time 0x0027 153 138 039 Pre-fail Always - 1308 4 Start_Stop_Count 0x0032 067 067 050 Old_age Always - 33171 5 Reallocated_Sector_Ct 0x0033 200 200 051 Pre-fail Always - 0 7 Seek_Error_Rate 0x002e 100 253 046 Old_age Always - 0 9 Power_On_Hours 0x0032 094 094 050 Old_age Always - 5026 10 Spin_Retry_Count 0x0032 100 100 050 Old_age Always - 0 11 Calibration_Retry_Count 0x0032 100 100 050 Old_age Always - 0 12 Power_Cycle_Count 0x0032 098 098 050 Old_age Always - 2229 191 G-Sense_Error_Rate 0x0032 001 001 050 Old_age Always FAILING_NOW 4036 192 Power-Off_Retract_Count 0x0032 200 200 050 Old_age Always - 69 193 Load_Cycle_Count 0x0032 047 047 050 Old_age Always FAILING_NOW 459413 194 Temperature_Celsius 0x0022 110 084 034 Old_age Always - 33 196 Reallocated_Event_Count 0x0032 200 200 050 Old_age Always - 0 197 Current_Pending_Sector 0x0032 200 200 050 Old_age Always - 11 198 Offline_Uncorrectable 0x0030 100 253 048 Old_age Offline - 0 199 UDMA_CRC_Error_Count 0x0032 200 200 050 Old_age Always - 0 200 Multi_Zone_Error_Rate 0x0008 100 253 008 Old_age Offline - 0 SMART Error Log Version: 1 No Errors Logged SMART Self-test log structure revision number 1 Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error # 1 Short offline Completed: read failure 90% 5026 276840113 # 2 Short offline Completed: read failure 90% 5025 276840113 # 3 Short offline Completed: read failure 90% 5025 276840113 SMART Selective self-test log data structure revision number 1 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS 1 0 0 Not_testing 2 0 0 Not_testing 3 0 0 Not_testing 4 0 0 Not_testing 5 0 0 Not_testing Selective self-test flags (0x0): After scanning selected spans, do NOT read-scan remainder of disk. If Selective self-test is pending on power-up, resume after 0 minute delay.