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Netbook freezes, screen goes blank, no HDD activity


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#1 Jester-x

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Posted 22 October 2013 - 10:45 AM

Hey there!
 
I'm having serious problems with a laptop. Maybe somebody could help me diagnose what's the problem with the machine? ;) Here's the specs and problem description:
 
SYSTEM
Type: Netbook
Name: Asus Eee PC 1015P
OS: Win 7 Starter / Linux Mint 15 (problem occurs with both OS)
CPU: Intel Atom N450
Gfx: Intel Graphics Media Accelerator (GMA) 3150
HDD: Western Digital Scorpio Bue Serial ATA (160 GB)
RAM: 2048 MB DDR2
 
PROBLEM
During normal OS operation, the screen suddenly goes blank and the machine freezes. Power remains on, fans are on, but there seems to be no HDD activity whatsoever (judging by the LEDs). After a power cut, the machine boots normally and the OS is loaded. The problem cannot be reproduced but seems to come at random (i.e. independent of CPU load, RAM load or system uptime).
 
RECENT CHANGES
- 1 GB RAM added. The problem first occurred way after the RAM was installed (several months), so I don't think this has anything to do with it.
- Complete system reinstall (OS, applications). The problem was already present before the reinstall and persisted after.
 
SUGGESTIONS AND ADDITIONAL INFO
- Temperature (CPU, RAM, HDD) is perfectly normal (~30-40°).
- RAM checks with MemTest cannot find any problems with the RAM.
- Checkdisk (Win) did not yield any results.

- Admin tools (Control Panel --> Administrative Tools) won't give any clues as to the source of the problem. The only events listed there that make sense to me are "critical kernel power" events (caused by cutting the power after the freezes), followed by an error telling me that the system was shut down unexpectedly (again, the power cuts), followed by yet another error telling me that the "surveillance events were deleted by/during transport" (the UI on the machine is German, I hope my translation is at least roughly accurate).
 
My best guess atm is that the HDD may be broken or close to failing. I've tried a HDD diagnosis tool, but I'm not 100% sure how to interpret the results. I have attached them below, maybe somebody could have a look at them?
SMART self-tests will crash after only 10% with a "Read error".
 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, [url]http://smartmontools.sourceforge.net[/URL]
 
=== START OF INFORMATION SECTION ===
Model Family:    Western Digital Scorpio Blue Serial ATA
Device Model:    WDC WD1600BEVT-80A23T0
Serial Number:    WD-WXB1A40Y3079
LU WWN Device Id: 5 0014ee 259cb6945
Firmware Version: 01.01A01
User Capacity:    160.041.885.696 bytes [160 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:  8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Wed Oct 16 15:02:51 2013 MS
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.
 
General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 121)    The previous self-test completed having
                    the read element of the test failed.
Total time to complete Offline
data collection:        ( 5760) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (  2) minutes.
Extended self-test routine
recommended polling time:      (  70) minutes.
Conveyance self-test routine
recommended polling time:      (  5) minutes.
SCT capabilities:            (0x7037)    SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate    0x002f  200  200  047    Pre-fail  Always      -      1876
  3 Spin_Up_Time            0x0027  153  138  039    Pre-fail  Always      -      1308
  4 Start_Stop_Count        0x0032  067  067  050    Old_age  Always      -      33171
  5 Reallocated_Sector_Ct  0x0033  200  200  051    Pre-fail  Always      -      0
  7 Seek_Error_Rate        0x002e  100  253  046    Old_age  Always      -      0
  9 Power_On_Hours          0x0032  094  094  050    Old_age  Always      -      5026
10 Spin_Retry_Count        0x0032  100  100  050    Old_age  Always      -      0
11 Calibration_Retry_Count 0x0032  100  100  050    Old_age  Always      -      0
12 Power_Cycle_Count      0x0032  098  098  050    Old_age  Always      -      2229
191 G-Sense_Error_Rate      0x0032  001  001  050    Old_age  Always  FAILING_NOW 4036
192 Power-Off_Retract_Count 0x0032  200  200  050    Old_age  Always      -      69
193 Load_Cycle_Count        0x0032  047  047  050    Old_age  Always  FAILING_NOW 459413
194 Temperature_Celsius    0x0022  110  084  034    Old_age  Always      -      33
196 Reallocated_Event_Count 0x0032  200  200  050    Old_age  Always      -      0
197 Current_Pending_Sector  0x0032  200  200  050    Old_age  Always      -      11
198 Offline_Uncorrectable  0x0030  100  253  048    Old_age  Offline      -      0
199 UDMA_CRC_Error_Count    0x0032  200  200  050    Old_age  Always      -      0
200 Multi_Zone_Error_Rate  0x0008  100  253  008    Old_age  Offline      -      0
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline      Completed: read failure      90%      5026        276840113
# 2  Short offline      Completed: read failure      90%      5025        276840113
# 3  Short offline      Completed: read failure      90%      5025        276840113
 
SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


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#2 Jester-x

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Posted 24 October 2013 - 03:51 AM

No clues? :(



#3 Roodo

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Posted 24 October 2013 - 04:26 PM

Try running http://support.wdc.com/product/download.asp?groupid=606&sid=3&lang=en

#4 TsVk!

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Posted 24 October 2013 - 07:51 PM

Yes the hard drive does appear to be failing according to your report. You could run HDDScan to confirm, but I would bet money on it already.



#5 Jester-x

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Posted 25 October 2013 - 09:57 AM

Hey, you two, and thanks for the feedback!

 

I have run the WD software suggested by Rodoo (again, thanks, I didn't know WD were offering a solution of their own). Okay, I tried to. The quick test failed after only a few seconds with an obscure error message. The extended test reported what I had already suspected: that there were bad sectors on the hard disk. The repair function failed, however (giving no clues as to why it failed).

 

My guess is this: that all spare sectors on the HDD have already been used (which is why the repair fails - it cannot allocate any good sectors to replace the bad ones), that there remains a number of bad sectors on the HDD, and that whenever the OS (either Win or Linux) uses these sectors, e.g. as part of the page file or suspend to disk functionality, the machine crashes. Make sense? ;)



#6 TsVk!

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Posted 26 October 2013 - 06:28 AM

If you pull the disk apart the platter inside makes a great drink coaster for your desk. B)



#7 Jester-x

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Posted 26 October 2013 - 08:59 AM

If you pull the disk apart the platter inside makes a great drink coaster for your desk. B)

You just know how to inspire hope in people, don't you? ;D

Thanks again to everybody for the feedback. At least now I've got certainty... and a new drink coaster. ;)

Edited by Jester-x, 26 October 2013 - 10:25 AM.





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