I apologise if this has already been discussed but I am tearing my hair out with frustration at the lack of support from Microsoft.
I have an old hotmail account that I need access to but as I haven't used it for some years I have forgotten the password. I have been trying to gain access to the account by using the Account Validation form but cannot provide sufficient information for them to validate the account (they ask who you last sent email to and what was the subject but as I haven't sent emails for at least 3 years from the account I obviously can't remember).
Anyway I put a report request in but the only response I get is that I have to fill in a validation form and that is the only way I can get the password reset. I have told them over and over again that I don't have sufficient information to complete the validation successfully.
It also appears that they have now locked all the threads on the microsoft support forum regarding this problem (many others are experiencing the same) and point everyone to the validation form again.
The email is linked to my itunes account (which is why I need access to it) and is listed as an alternative email on my google account. Does anyone know how I can possibly get access to my account without microsoft support as they are being totally unhelpful.