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Malware stopping Security Essentials and Microsoft Updates (0x80073b01 Error)


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5 replies to this topic

#1 bartinpc

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Posted 22 October 2013 - 09:22 AM

Windows 7 Home edition PC.

 

I'm getting the 0x80073b01 Error Code when I install Security Essentials after it completes the installation but before it starts the program for the first time.  If I click on it from the start menu, it gives the same error as I try to start it.  I believe the same problem is preventing the Microsoft updates from happening as well....they show two new critical updates needed, but it is never able to install them.

 

Found the program titled "PC Speed Fix" installed on her computer.  I uninstalled it, and after reboot it shows up again (now it is not showing up in her installed programs list).

 

I have ran updated versions of Malwarebytes and SpyBot...both removed some items, but still unable to start/run Security Essentials.

 

Any help would be greatly appreciated!!  Thanks!!



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#2 Broni

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Posted 22 October 2013 - 08:14 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


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#3 bartinpc

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Posted 22 October 2013 - 11:47 PM

I appreciate your help.  Okay...here we go with the logs...Thanks!!

 

 Results of screen317's Security Check version 0.99.74  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:````````` 
 MVPS Hosts File  
 I SPY™ Fun House  
 Spybot - Search & Destroy 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 JavaFX 2.1.1    
 Java 7 Update 40  
 Adobe Reader 10.1.8 Adobe Reader out of Date!  
 Mozilla Firefox 14.0.1 Firefox out of Date!  
 Mozilla Thunderbird (17.0.8) 
 Google Chrome 30.0.1599.101  
 Google Chrome 30.0.1599.69  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe 
 Spybot Teatimer.exe is disabled! 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
 
 

Farbar Service Scanner Version: 20-10-2013
Ran by Susan (administrator) on 22-10-2013 at 23:05:20
Running from "C:\Users\Susan\Desktop\Programs\Farbar"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
IE proxy is enabled.
 
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Disabled. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Defaults\FirewallPolicy\FirewallRules" registry key. The key does not exist.
Checking FirewallRules of SharedAccess: ATTENTION!=====> Unable to open "SharedAccess\Parameters\FirewallPolicy\FirewallRules" registry key. The key does not exist.
 
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
 
ATTENTION!=====> C:\Program Files\Windows Defender\MpSvc.dll Reparse point on file detected.
 
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Susan (administrator) on 22-10-2013 at 23:06:51
Running from "C:\Users\Susan\Desktop\Programs\MiniToolBox"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is enabled.
No Proxy Server is set.
 
========================= FF Proxy Settings: ============================== 
 
========================= Hosts content: =================================
 
 
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com
127.0.0.1 www.100sexlinks.com
 
There are 15470 more lines starting with "127.0.0.1"
 
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
 
System errors:
=============
Error: (10/22/2013 10:49:47 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (06/01/2014 07:16:06 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error: 
%%1053
 
Error: (06/01/2014 07:16:06 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
 
Error: (06/01/2014 07:15:36 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Updating Service service failed to start due to the following error: 
%%1053
 
Error: (06/01/2014 07:15:36 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Updating Service service to connect.
 
Error: (06/01/2014 07:15:06 PM) (Source: Service Control Manager) (User: )
Description: The Spybot-S&D 2 Scanner Service service failed to start due to the following error: 
%%1053
 
Error: (06/01/2014 07:15:06 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Spybot-S&D 2 Scanner Service service to connect.
 
Error: (06/01/2014 04:55:00 PM) (Source: Microsoft-Windows-Time-Service) (User: NT AUTHORITY)
Description: The time service has detected that the system time needs to be  changed by -19180791 seconds. The time service will not change the system time by more than 54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com,0x9 (ntp.m|0x9|0.0.0.0:123->64.4.10.33:123) is working properly.
 
Error: (10/22/2013 09:29:58 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7 for x64-based Systems.
 
Error: (10/22/2013 07:16:43 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
7-zip v9.20 (Version: v9.20)
9: The Dark Side Of Notre Dame
Adobe AIR (Version: 3.3.0.3670)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Amazing Adventures Riddle of the Two Knights ™
AMD Accelerated Video Transcoding (Version: 12.5.100.21116)
AMD APP SDK Runtime (Version: 10.0.937.2)
AMD Catalyst Install Manager (Version: 8.0.877.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.71116.1554)
Aquascapes
Awakening: The Dreamless Castle
Awakening: The Skyward Castle
Big City Adventure: London Classic
Big Fish: Game Manager (Version: 3.2.0.6)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.1116.1515.27190)
Catalyst Control Center Graphics Previews Common (Version: 2012.1116.1515.27190)
Catalyst Control Center InstallProxy (Version: 2012.1116.1515.27190)
Catalyst Control Center Localization All (Version: 2012.1116.1515.27190)
CCC Help Chinese Standard (Version: 2012.1116.1514.27190)
CCC Help Chinese Traditional (Version: 2012.1116.1514.27190)
CCC Help Czech (Version: 2012.1116.1514.27190)
CCC Help Danish (Version: 2012.1116.1514.27190)
CCC Help Dutch (Version: 2012.1116.1514.27190)
CCC Help English (Version: 2012.1116.1514.27190)
CCC Help Finnish (Version: 2012.1116.1514.27190)
CCC Help French (Version: 2012.1116.1514.27190)
CCC Help German (Version: 2012.1116.1514.27190)
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CCC Help Hungarian (Version: 2012.1116.1514.27190)
CCC Help Italian (Version: 2012.1116.1514.27190)
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CCC Help Swedish (Version: 2012.1116.1514.27190)
CCC Help Thai (Version: 2012.1116.1514.27190)
CCC Help Turkish (Version: 2012.1116.1514.27190)
ccc-utility64 (Version: 2012.1116.1515.27190)
CCleaner (Version: 4.02)
Chimeras: Tune Of Revenge
Cursed Memories: The Secret of Agony Creek
Dark Dimensions: Wax Beauty
Dark Heritage: Guardians of Hope
Dark Parables: Rise of the Snow Queen
Dark Parables: The Exiled Prince
Dark Parables: The Final Cinderella
Dark Parables: The Red Riding Hood Sisters
Dark Strokes: Sins of the Fathers
Dark Tales: Edgar Allan Poe's The Gold Bug
Dark Tales: Edgar Allan Poe's The Masque of the Red Death
Death Under Tuscan Skies: A Dana Knightstone Novel
Defraggler (Version: 2.12)
Dropbox (Version: 2.4.2)
Echoes of the Past: Royal House of Stone
Echoes of the Past: The Revenge of the Witch
Fear For Sale: Mystery of McInroy Manor
Fear for Sale: Sunnyvale Story
Fearful Tales: Hansel and Gretel Collector's Edition
Forest Legends: The Call of Love
Found: A Hidden Object Adventure - Free to Play
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 30.0.1599.101)
Google Earth (Version: 7.1.1.1888)
Google Update Helper (Version: 1.3.21.165)
Grim Facade: Sinister Obsession
Grim Facade: The Cost of Jealousy
Grim Tales: The Legacy
Grim Tales: The Stone Queen
Grim Tales: The Wishes
Haunted Halls: Revenge of Doctor Blackmore
Haunted Manor: Queen of Death
House of 1000 Doors: The Palm of Zoroaster
I SPY™ Fun House
Java 7 Update 40 (Version: 7.0.400)
Java Auto Updater (Version: 2.1.9.8)
JavaFX 2.1.1 (Version: 2.1.1)
LastPass(uninstall only)
Living 3D Dolphin (Version: 1.0.2)
Living Legends: Ice Rose
Living Marine Aquarium 2 (Version: 1.0.2)
Love Story: The Beach Cottage
Maestro: Music from the Void
Maestro: Notes of Life
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mayan Prophecies: Ship of Spirits
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Professional 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.3.0219.0)
Microsoft Security Essentials (Version: 4.3.219.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 14.0.1 (x86 en-US) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 17.0.8)
Mozilla Thunderbird 17.0.8 (x86 en-US) (Version: 17.0.8)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Mystery Case Files®: Shadow Lake
Mystery Heritage: Sign of the Spirit
Mystery P.I.: Stolen in San Francisco
Mystery Trackers: Silent Hollow
Nancy Drew: Alibi in Ashes
Nancy Drew: Tomb of the Lost Queen
Nightfall Mysteries: Black Heart
NVIDIA GAME System Software 2.8.1 (Version: 2.8.1)
Ocean Aquarium 3D Standard SS  Screen Saver
Otherworld: Spring of Shadows
Plants vs. Zombies
Princess Isabella: Return of the Curse
Princess Isabella: The Rise of an Heir
Puppetshow: Return to Joyville
Redemption Cemetery: Grave Testimony
Rite of Passage: Child of the Forest
Secrets of the Dark: Eclipse Mountain
Shadow Wolf Mysteries: Bane of the Family
Shadow Wolf Mysteries: Cursed Wedding
Shaolin Mystery: Tale of the Jade Dragon Staff
Sherlock Holmes: The Awakened
Shockwave
Small Town Terrors: Pilgrim's Hook
Smile Desktop version 1.0.7.285 (Version: 1.0.7.285)
Spirits of Mystery: Song of the Phoenix
Spirits of Mystery: The Dark Minotaur
Spybot - Search & Destroy (Version: 2.1.19)
The Agency of Anomalies: Cinderstone Orphanage
The Agency of Anomalies: The Last Performance
The Keepers: Lost Progeny
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
White Haven Mysteries
Witches' Legacy: The Charleston Curse
Written Legends: Nightmare at Sea
Yahoo! Software Update
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========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 2047.18 MB
Available physical RAM: 1173.65 MB
Total Pagefile: 4094.36 MB
Available Pagefile: 2638.79 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.34 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.66 GB) (Free:380.7 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SUSAN-PC
 
Administrator            Guest                    Susan                    
 
 
**** End of log ****
 

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.10.23.02
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
Susan :: SUSAN-PC [administrator]
 
10/22/2013 11:11:55 PM
mbam-log-2013-10-22 (23-11-55).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 200377
Time elapsed: 8 minute(s), 37 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 

Malwarebytes Anti-Rootkit BETA 1.07.0.1007
www.malwarebytes.org
 
Database version: v2013.10.23.02
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16618
Susan :: SUSAN-PC [administrator]
 
10/22/2013 11:24:09 PM
mbar-log-2013-10-22 (23-24-09).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 217861
Time elapsed: 11 minute(s), 6 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 6
C:\$Recycle.Bin\S-1-5-18\$b828025eeac58abf04906fc672253c74\U (Trojan.Siredef.C) -> No action taken.
C:\$Recycle.Bin\S-1-5-21-3087508061-1538810049-2790659929-1000\$b828025eeac58abf04906fc672253c74\U (Trojan.Siredef.C) -> No action taken.
C:\$Recycle.Bin\S-1-5-18\$b828025eeac58abf04906fc672253c74\L (Trojan.Siredef.C) -> No action taken.
C:\$Recycle.Bin\S-1-5-21-3087508061-1538810049-2790659929-1000\$b828025eeac58abf04906fc672253c74\L (Trojan.Siredef.C) -> No action taken.
C:\$Recycle.Bin\S-1-5-18\$b828025eeac58abf04906fc672253c74 (Trojan.Siredef.C) -> No action taken.
C:\$Recycle.Bin\S-1-5-21-3087508061-1538810049-2790659929-1000\$b828025eeac58abf04906fc672253c74 (Trojan.Siredef.C) -> No action taken.
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 10.0.9200.16618
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.007000 GHz
Memory total: 2146623488, free: 1121099776
 
=======================================
 
 
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 10.0.9200.16618
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.007000 GHz
Memory total: 2146623488, free: 1122308096
 
Downloaded database version: v2013.10.23.02
Downloaded database version: v2013.10.11.02
=======================================
Initializing...
------------ Kernel report ------------
     10/22/2013 23:24:05
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\FixTDSS.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\DRIVERS\MpFilter.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\AtihdW76.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\HdAudio.sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\dc3d.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\NuidFltr.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\point64.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\NisDrvWFP.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80027ba060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP2T0L0-2\
Lower Device Object: 0xfffffa800265b680
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80027ba060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80027bab90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80027ba060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa800265f520, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa800265b680, DeviceName: \Device\Ide\IdeDeviceP2T0L0-2\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 91889188
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 976564224
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Infected: C:\$Recycle.Bin\S-1-5-18\$b828025eeac58abf04906fc672253c74\U --> [Trojan.Siredef.C]
Infected: C:\$Recycle.Bin\S-1-5-21-3087508061-1538810049-2790659929-1000\$b828025eeac58abf04906fc672253c74\U --> [Trojan.Siredef.C]
Infected: C:\$Recycle.Bin\S-1-5-18\$b828025eeac58abf04906fc672253c74\L --> [Trojan.Siredef.C]
Infected: C:\$Recycle.Bin\S-1-5-21-3087508061-1538810049-2790659929-1000\$b828025eeac58abf04906fc672253c74\L --> [Trojan.Siredef.C]
Infected: C:\$Recycle.Bin\S-1-5-18\$b828025eeac58abf04906fc672253c74 --> [Trojan.Siredef.C]
Infected: C:\$Recycle.Bin\S-1-5-21-3087508061-1538810049-2790659929-1000\$b828025eeac58abf04906fc672253c74 --> [Trojan.Siredef.C]
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_2048_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished
 
 

Rkill 2.6.2 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 10/22/2013 11:38:07 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Active Proxy Server Detected
 
 * Proxy Disabled.
 * ProxyOverride value deleted.
 * ProxyServer value deleted.
 * AutoConfigURL value deleted.
 * Proxy settings were backed up to Registry file.
 
Checking Registry for malware related settings:
 
 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]
 
Backup Registry file created at:
 C:\Users\Susan\Desktop\rkill\rkill-10-22-2013-11-38-10.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * ALERT: ZEROACCESS Reparse Point/Junction found!
 
     * C:\Program Files\Microsoft Security Client\Backup => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\Drivers => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\en-us => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Windows Defender\en-US => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Windows Defender\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpClient.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpCommu.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpEvMsg.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpOAV.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MSASCui.exe => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Program Files\Windows Defender\MsMpRes.dll => c:\windows\system32\config [File]
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.
 
 * HOSTS file entries found: 
 
  127.0.0.1 www.007guard.com
  127.0.0.1 007guard.com
  127.0.0.1 008i.com
  127.0.0.1 www.008k.com
  127.0.0.1 008k.com
  127.0.0.1 www.00hq.com
  127.0.0.1 00hq.com
  127.0.0.1 010402.com
  127.0.0.1 www.032439.com
  127.0.0.1 032439.com
  127.0.0.1 www.0scan.com
  127.0.0.1 0scan.com
  127.0.0.1 1000gratisproben.com
  127.0.0.1 www.1000gratisproben.com
  127.0.0.1 1001namen.com
  127.0.0.1 www.1001namen.com
  127.0.0.1 100888290cs.com
  127.0.0.1 www.100888290cs.com
  127.0.0.1 www.100sexlinks.com
  127.0.0.1 100sexlinks.com
 
  20 out of 15490 HOSTS entries shown.
  Please review HOSTS file for further entries.
 
Program finished at: 10/22/2013 11:39:09 PM
Execution time: 0 hours(s), 1 minute(s), and 2 seconds(s)
 


#4 Broni

Broni

    The Coolest BC Computer


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Posted 23 October 2013 - 07:53 PM

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 bartinpc

bartinpc
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Posted 23 October 2013 - 09:10 PM

I appreciate the help.  I have finished the guide and posted the results in the forum you requested.

 

Here's the link for that post.

 

Thanks!



#6 Broni

Broni

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Posted 23 October 2013 - 09:41 PM

p22003888.gif


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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 





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