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Microsoft Security Essentials won't restart or uninstall


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8 replies to this topic

#1 PompeyBlue

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Posted 22 October 2013 - 06:01 AM

Hi

I'm new here so don't know if I'm posting in the right place or even if I have a problem. So perhaps some kind person will set me right.

The Laptop I am concerned about runs Vista Home Edition and for security I was using Superantispyware Professional and Microsoft Security Essentials (MSE). Recently MSE stopped working. I was invited to restart it but was unable to do so. I was also unable to uninstall in order to reinstall even though I followed Microsoft's own intructions. Worried that an infection might have disabled my virus protection I iperformed a full Superantispyeware scan. Result only the usual tracking cookies. I then installed Avast free edition because I had no virus protection. When I tried to scan with Avast it started but soon hung and froze. It did this twice.The only way I could perform the scan was to go into Safe Mode. The scan showed one infection "Java:Agent-CLW[Expl]". I removed this with Avast.

The computer is now running ok but I still cannot restart Microsoft Security Essentials.

Do I have something to worry about and what should I do about it?

Would someone be kind enough to advise please?

Thanks

Allan



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#2 cryptodan

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Posted 22 October 2013 - 06:44 AM

Have a read here: http://support.microsoft.com/kb/2435760

#3 PompeyBlue

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Posted 22 October 2013 - 06:52 AM

Dan

Thanks. I had already read and done that with no success! Any more ideas?

Allan



#4 cryptodan

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Posted 22 October 2013 - 06:56 AM

Did you try the Fix It tool, and if so did you run it As Admin via right clicking on it?

Please download MiniToolBox, and save it to your desktop and run it.
Checkmark the following checkboxes:

Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#5 PompeyBlue

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Posted 22 October 2013 - 07:00 AM

Thanks. No. I didn't try the Fixit tool. I'll do that now and report back.

Thank you

Allan



#6 PompeyBlue

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Posted 22 October 2013 - 07:47 AM

I tried the Fixit tool with no result.

Here's the result of the Minitoolbox.  I hope I did this right. I'm getting on a bit and in uncharted waters!MiniToolBox by Farbar  Version: 13-07-2013
Ran by Allan (administrator) on 22-10-2013 at 13:35:26
Running from "C:\Users\Allan\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wireless Network Connection (Connected)
Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Allan-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : dlink.com

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : dlink.com
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : 00-15-AF-D8-52-C8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::9d65:aa8b:43a2:e5c2%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.9(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 22 October 2013 13:29:57
   Lease Expires . . . . . . . . . . : 23 October 2013 13:29:56
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
   Physical Address. . . . . . . . . : 00-22-20-05-BB-B3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{610E23E3-B3D8-4D90-891F-F91A9AFFD9C8}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : dlink.com
   Description . . . . . . . . . . . : isatap.dlink.com
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:83e:188f:3f57:fef6(Preferred)
   Link-local IPv6 Address . . . . . : fe80::83e:188f:3f57:fef6%13(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  UnKnown
Address:  192.168.1.1

Name:    google.com.dlink.com
Address:  92.242.132.16



Pinging google.com [173.194.34.161] with 32 bytes of data:

Reply from 173.194.34.161: bytes=32 time=14ms TTL=55

Reply from 173.194.34.161: bytes=32 time=16ms TTL=55



Ping statistics for 173.194.34.161:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 14ms, Maximum = 16ms, Average = 15ms

Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com.dlink.com
Address:  92.242.132.16



Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

Reply from 206.190.36.45: bytes=32 time=174ms TTL=40

Reply from 206.190.36.45: bytes=32 time=191ms TTL=40



Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 174ms, Maximum = 191ms, Average = 182ms



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
 11 ...00 15 af d8 52 c8 ...... 802.11n Wireless LAN Card
 10 ...00 22 20 05 bb b3 ...... Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
  1 ........................... Software Loopback Interface 1
 12 ...00 00 00 00 00 00 00 e0  isatap.{610E23E3-B3D8-4D90-891F-F91A9AFFD9C8}
 14 ...00 00 00 00 00 00 00 e0  isatap.dlink.com
 13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.9     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.9    281
      192.168.1.9  255.255.255.255         On-link       192.168.1.9    281
    192.168.1.255  255.255.255.255         On-link       192.168.1.9    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.9    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.9    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 13     18 ::/0                     On-link
  1    306 ::1/128                  On-link
 13     18 2001::/32                On-link
 13    266 2001:0:9d38:6ab8:83e:188f:3f57:fef6/128
                                    On-link
 11    281 fe80::/64                On-link
 13    266 fe80::/64                On-link
 13    266 fe80::83e:188f:3f57:fef6/128
                                    On-link
 11    281 fe80::9d65:aa8b:43a2:e5c2/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    266 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/22/2013 01:31:33 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/22/2013 00:55:08 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\CYBERLINK POWERDVD 8.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\UNINSTALL POWERDVD 8.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\UNINSTALL POWERDVD 8.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\READ ME.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\READ ME.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\POWERDVD 8 HELP FILE.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\POWERDVD 8 HELP FILE.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\DESKTOP.INI> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)

Error: (10/22/2013 00:55:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\ALLAN\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\HOME CINEMA\POWERDVD 8\CYBERLINK POWERDVD 8.LNK> in the hash map cannot be updated.

Context:  Application, SystemIndex Catalog


Details:
    A device attached to the system is not functioning.   (0x8007001f)


System errors:
=============
Error: (10/22/2013 01:31:33 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/22/2013 01:31:33 PM) (Source: Service Control Manager) (User: )
Description: Microsoft Antimalware Service%%2147942402

Error: (10/22/2013 01:29:58 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (10/22/2013 00:49:52 PM) (Source: Service Control Manager) (User: )
Description: Microsoft Antimalware Service%%2147956408

Error: (10/22/2013 00:49:52 PM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (10/22/2013 00:48:42 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

    Feature: %%886

    Error Code: 0x80004004

    Error description: Operation aborted

    Reason: %%892

Error: (10/22/2013 00:48:22 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (10/22/2013 00:48:12 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:46:21 on 22/10/2013 was unexpected.

Error: (10/22/2013 00:38:14 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort2.

Error: (10/22/2013 00:38:14 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort2.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2013-10-22 11:00:00.760
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 11:00:00.341
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 11:00:00.025
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 10:59:59.563
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 10:59:43.563
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 10:59:43.263
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 10:59:42.987
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 10:59:42.481
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 10:59:41.963
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-10-22 10:59:41.625
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Microsoft Security Client\Drivers\Backup\NisDrv\NisDrvWFP.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.2.0)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader 9 (Version: 9.0.0)
Adobe Shockwave Player 11 (Version: 11)
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 9.0.2006)
Azurewave Wireless LAN (Version: 1.00.0000)
calibre (Version: 0.9.9)
CD+G Disc Player Plug-In for Winamp
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CyberLink MakeDisc (Version: 3.0.2601)
CyberLink MediaShow (Version: 4.1.2019)
CyberLink PhotoNow (Version: 1.1.5615)
CyberLink PowerDirector (Version: 7.0.2209a)
CyberLink PowerDVD 8 (Version: 8.0.2217)
CyberLink PowerProducer (Version: 5.1013)
CyberLink YouCam (Version: 2.0.2109)
FinalTorrent 2011
Freemake Video Converter version 3.1.1 (Version: 3.1.1)
Genesys Logic PC Camera Device (Version: 0.1.0.0)
Google Chrome (Version: 30.0.1599.101)
Google Desktop (Version: 5.8.0809.23506)
Google Earth (Version: 4.3.7284.3916)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.21.169)
Java™ 6 Update 10 (Version: 6.0.100)
KaraFun Player (Version: 1.20.86.771)
Karaoke for DirectX (remove only)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 8 Essentials (Version: 8.3.124)
neroxml (Version: 1.0.0)
NVIDIA Drivers
Picasa 2 (Version: 2.0)
Play Movie (Version: 1.5.4621.0)
QuickTime (Version: 7.73.80.64)
Realtek 8169 8168 8101E 8102E Ethernet Driver (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5745)
Realtek USB 2.0 Card Reader (Version: 6.0.6000.20109)
SUPERAntiSpyware (Version: 5.6.1014)
Synaptics Pointing Device Driver (Version: 11.1.21.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update_DealPly
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Winamp (Version: 5.63 )
Winamp Detector Plug-in (Version: 1.0.0.1)
Youtube Downloader HD v. 2.9.4

========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 3069.7 MB
Available physical RAM: 1891.27 MB
Total Pagefile: 6343.68 MB
Available Pagefile: 5078.11 MB
Total Virtual: 2047.88 MB
Available Virtual: 1949.04 MB

========================= Partitions: =====================================

1 Drive c: (BOOT) (Fixed) (Total:278.19 GB) (Free:242.86 GB) NTFS
2 Drive d: (RECOVER) (Fixed) (Total:19.89 GB) (Free:10.94 GB) FAT32

========================= Users: ========================================

User accounts for \\ALLAN-PC

Administrator            Allan                    Guest                    


**** End of log ****
 



#7 cryptodan

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Posted 22 October 2013 - 07:53 AM

Here is another Fix It for MSE 2.0 or greater: http://support.microsoft.com/kb/2483120

#8 PompeyBlue

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Posted 22 October 2013 - 08:27 AM

That Fix It worked! Thank you so much.

Should I just rely on Avast from now on? I have read that MSE is pretty basic.

Allan



#9 cryptodan

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Posted 22 October 2013 - 05:28 PM

I would pick which ever one you like the most and are most comfortable with.




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