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Software restriction policy malware?

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#1 dino velvet

dino velvet

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Posted 22 October 2013 - 12:46 AM

I appear to have picked up some malware that is disabling my Malwarebytes and Eset antivirus on my Win XP machine.  I noticed earlier today that I got a pop up from Malwarebytes that a couple of malicious process were trying to do some actions, I quarantined them at the time.  The programs I quarantined were  "Trojan.Fake.Apach", "Trojan.Randsom.Gend" and "Trojan.ED"


I tried to do a scan with Malwarebytes but it gave me a message that it could not open due to a software policy restriction, although I have never set any on my stand alone pc.   I tried to do an online scan with ESET but it gave me "error 8" and would not start.  I downloaded a trial version of ESET but it will not start, it gives me the messsage "Error: Service 'ESET Service' (ekrn) failed to start.  Verify that you have sufficient priveleges to start system services".


I have reinstalled Malwarebytes and now it starts, however it does not find any new threats, but I cannot enable the filesystem or malicious website blocking protection as I cannot check the boxes to turn them on.  Lastly my Zonealarm firewall icon has disappeared from the Taskbar and it doesn't seem that I can restart it.


What should I do first to resolve this?


Thank you for your help!




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#2 ammobake


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Posted 06 February 2014 - 03:52 PM

I just started a thread about this also..


I'm having the same issue only it is blocking malwarebytes and symantec endpoint protection.  Reinstalling malwarebytes results in an error.


Under control panel > Administrative tools > Local Security Policy > Software Restrictions


It sais I have no software restriction policies defined....


I may resort to running the AVG rescue disk if I can't find a solution to this.


Spybot Search & Destroy was able to run and scan with no problems but it did not remove this particular malware/issue.



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