I did a McAfee security scan and it removed several cookies, but there are still remaining issues. I have windows 7 on a laptop and have several viruses that I am struggling to remove.
The most concerning of these is that the McAfee firewall is off, and when turned on, it turns back off within a few seconds.
There also is a zeroaccess!cfg Trojan that was identified by the rootkitremover but was not fixed.
there is a FBI ransom virus that has affected one of the users, that asks for $300 through a moneykit payment.
and there is some kind of virus that infects any kind of virus removal download - attempting to download rootkitremover, hitmanpro, stinger, and combofix all resulted in the message that the file was infected and deleted. I was able to download these on another computer and save them to the laptop with a memorystick. I have not used combofix or hitmanpro.
Any help that can be offered on these issues would be greatly appreciated!