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Downloaded avast and can't open programs now.


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#1 chuckpp

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Posted 21 October 2013 - 05:11 PM

Downloaded avast and can't open programs now. Wasn't able to open mail but I fixed that

can't open office and I tried to do a reinstall it won't allow me to I think there are files missing 

so how do I get them backs?

 

tks chuck



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#2 Roodo

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Posted 21 October 2013 - 05:40 PM

Perform a restore before avast.

#3 chuckpp

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Posted 21 October 2013 - 05:55 PM

Perform a restore before avast.

It won't let I tried...Files must be lost for that also..



#4 Roodo

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Posted 21 October 2013 - 06:02 PM

do you have your xp recovery disk?

#5 chuckpp

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Posted 21 October 2013 - 06:11 PM

do you have your xp recovery disk?

Yes I do ,I thought about doing a repair but scared that I will loose everything on my computer.



#6 Queen-Evie

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Posted 21 October 2013 - 06:23 PM

A repair should not cause you to lose everything. Just be very careful and double check that you have chosen REPAIR before you continue the process.

#7 chuckpp

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Posted 21 October 2013 - 06:25 PM

A repair should not cause you to lose everything. Just be very careful and double check that you have chosen REPAIR before you continue the process.

I guess I might have to try just don't want to loose info..Taxes ,Pictures etc

 

tks chuck



#8 Queen-Evie

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Posted 21 October 2013 - 06:32 PM

Before you try the repair, do this first. May not work but it's worth a shot.

Boot into safe mode, see if you can perform a system restore from there.

As for you info, do you have an external drive you can copy the files to, just in case?

Or cd's, which will do in a pinch?

#9 chuckpp

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Posted 21 October 2013 - 07:20 PM

I tried in safemode unless I was doing it wrong...I just booted into safemode and went to start then accessories and system tools and the system restore..correct

 

tks chuck



#10 Roodo

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Posted 21 October 2013 - 07:32 PM

yes, choose a restore point before avast

Edited by Roodo, 21 October 2013 - 07:33 PM.


#11 chuckpp

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Posted 21 October 2013 - 07:36 PM

I did and click to start it and then it say it did not work..



#12 Queen-Evie

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Posted 21 October 2013 - 07:44 PM

There is one more thing you can try which is SFC (System File Checker) before you resort to a repair install of XP.

Directions are here http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

Have your Windows XP disk handy just in case you need it.

Edited by Queen-Evie, 21 October 2013 - 07:46 PM.


#13 Roodo

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Posted 21 October 2013 - 07:45 PM

reboot to safe mode. in the run/find box type in cmd
On the Command Prompt type SFC /Scannow then enter.

#14 chuckpp

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Posted 21 October 2013 - 07:48 PM

Have disk ready..lol



#15 chuckpp

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Posted 21 October 2013 - 07:58 PM

Ok in safe mode with internet and I put cmd in in the run and the command  promp comes up for a second and dissapears






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