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Grrrr....laptop acting funny


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#1 ImmaNoob

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Posted 21 October 2013 - 02:24 PM

I have a fairly new laptop, but strange things are happening:

 

1. it moves very slow at times, sometimes typing is delayed as well

2. Several times when logging off or restarting it shows Samsung at start up, but won't load Windows

 

This is what I have 

 

Samsung, Intel Core i-5 3230M CPU @2.60GHz 2.60 GHz, 6.00GB RAM, 64 Bit Operating System

 

Moderator Edit: Moved from the malware logs forum to a more appropriate forum as there is no indication of malware.

Roger


Edited by rotor123, 21 October 2013 - 02:46 PM.


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#2 dc3

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Posted 21 October 2013 - 02:57 PM

What is the make and model of this computer?
 
Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 ImmaNoob

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Posted 21 October 2013 - 04:51 PM

 here is Speccy

 

http://speccy.piriform.com/results/hGEwea0bCaTAyytd2EytAJS



#4 ImmaNoob

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Posted 21 October 2013 - 04:53 PM

Mini Toolbox

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Nikita (administrator) on 21-10-2013 at 17:52:52
Running from "C:\Users\Nikita\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/21/2013 05:20:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: MsiExec.exe, version: 5.0.9200.16384, time stamp: 0x5010a60b
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00010000
Faulting process id: 0x91c
Faulting application start time: 0xMsiExec.exe0
Faulting application path: MsiExec.exe1
Faulting module path: MsiExec.exe2
Report Id: MsiExec.exe3
Faulting package full name: MsiExec.exe4
Faulting package-relative application ID: MsiExec.exe5
 
Error: (10/21/2013 01:23:13 PM) (Source: MsiInstaller) (User: NIKITABIGBANK)
Description: Product: Adobe Reader X MUI -- Setup has detected that you already have a more functional product installed.  Setup will now terminate.
 
Error: (10/21/2013 11:52:08 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/21/2013 11:41:51 AM) (Source: Application Error) (User: )
Description: Faulting application name: DesktopTools.exe, version: 2.0.16.36, time stamp: 0x523a0189
Faulting module name: ntdll.dll, version: 6.2.9200.16578, time stamp: 0x515fac6e
Exception code: 0xc0000374
Fault offset: 0x000daa3c
Faulting process id: 0x1010
Faulting application start time: 0xDesktopTools.exe0
Faulting application path: DesktopTools.exe1
Faulting module path: DesktopTools.exe2
Report Id: DesktopTools.exe3
Faulting package full name: DesktopTools.exe4
Faulting package-relative application ID: DesktopTools.exe5
 
Error: (10/20/2013 11:52:04 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/20/2013 03:06:23 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest.
 
Error: (10/20/2013 03:00:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest.
 
Error: (10/19/2013 11:52:06 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/19/2013 03:01:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifest.
 
Error: (10/18/2013 11:52:05 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073415161
 
 
System errors:
=============
Error: (10/21/2013 05:22:28 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Installer service, but this action failed with the following error: 
%%1056
 
Error: (10/21/2013 05:20:28 PM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (10/21/2013 11:39:42 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:37:32 AM on ?10/?21/?2013 was unexpected.
 
Error: (10/21/2013 05:27:55 AM) (Source: Service Control Manager) (User: )
Description: The SW Update Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (10/21/2013 05:27:31 AM) (Source: Service Control Manager) (User: )
Description: The SW Update Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/18/2013 07:18:51 AM) (Source: Service Control Manager) (User: )
Description: The SW Update Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (10/18/2013 07:17:54 AM) (Source: Service Control Manager) (User: )
Description: The SW Update Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/13/2013 08:48:26 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {EA022610-0748-4C24-B229-6C507EBDFDBB}
 
Error: (10/13/2013 08:41:44 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:48:26 PM on ?10/?13/?2013 was unexpected.
 
Error: (10/04/2013 00:04:37 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Bluetooth Device Monitor service.
 
 
Microsoft Office Sessions:
=========================
Error: (10/21/2013 05:20:34 PM) (Source: Application Error)(User: )
Description: MsiExec.exe5.0.9200.163845010a60bunknown0.0.0.000000000c00000050001000091c01cecea3601d0883c:\Windows\syswow64\MsiExec.exeunknown9f09859a-3a96-11e3-bea4-b4b676010a8f
 
Error: (10/21/2013 01:23:13 PM) (Source: MsiInstaller)(User: NIKITABIGBANK)
Description: Product: Adobe Reader X MUI -- Setup has detected that you already have a more functional product installed.  Setup will now terminate.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (10/21/2013 11:52:08 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/21/2013 11:41:51 AM) (Source: Application Error)(User: )
Description: DesktopTools.exe2.0.16.36523a0189ntdll.dll6.2.9200.16578515fac6ec0000374000daa3c101001cece74096ec366C:\Users\Nikita\AppData\Local\Workspace\DesktopTools.exeC:\windows\SYSTEM32\ntdll.dll4d45def4-3a67-11e3-bea4-b4b676010a8f
 
Error: (10/20/2013 11:52:04 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/20/2013 03:06:23 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifestC:\Program Files (x86)\Samsung\SideSync\SideSync.exe
 
Error: (10/20/2013 03:00:55 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifestC:\Program Files (x86)\Samsung\SideSync\SideSync.exe
 
Error: (10/19/2013 11:52:06 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
Error: (10/19/2013 03:01:28 AM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_418ab7ef718b27ef.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16579_none_8937eec6860750f5.manifestC:\Program Files (x86)\Samsung\SideSync\SideSync.exe
 
Error: (10/18/2013 11:52:05 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073415161
 
 
=========================== Installed Programs ============================
 
Adobe Acrobat XI Pro (Version: 11.0)
Adobe Acrobat XI Pro (Version: 11.0.05)
Adobe AIR (Version: 3.7.0.2090)
Adobe Creative Cloud (Version: 2.1.1.220)
Adobe Illustrator CC (Version: 17.0)
Adobe InDesign CC (Version: 9.0)
Adobe Photoshop CC (Version: 14.0)
Adobe Photoshop Elements 11 (Version: 11.0)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Adobe® Content Viewer (Version: 3.2.0)
AllSharePlayLink (Version: 1.0.0)
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Big Fish: Game Manager (Version: 3.2.0.5)
Bing Bar (Version: 7.3.107.0)
Bitcasa version 0.9.20.4135 (Version: 0.9.20.4135)
Bonjour (Version: 3.0.0.10)
Build-a-lot
CyberLink PowerDVD 10 (Version: 10.0.4421.02)
D3DX10 (Version: 15.4.2368.0902)
Dracula Origin
Easy File Share (Version: 1.3.6)
Elements 11 Organizer (Version: 11.0)
E-POP (Version: 1.0.1)
ETDWare X64 11.7.5.5_WHQL (Version: 11.7.5.5)
Fairies
Galería de fotos (Version: 16.4.3503.0728)
Galerie de photos (Version: 16.4.3503.0728)
Google Chrome (Version: 30.0.1599.101)
Google Update Helper (Version: 1.3.21.165)
Grim Tales: The Legacy
Help Desk (Version: 1.0.96)
Hidden Expedition ®: Everest
Hidden Expedition ®: Titanic
I SPY ™ Spooky Mansion Deluxe
Intel AppUp(SM) center (Version: 3.6.1.33070.11)
Intel® Manageability Engine Firmware Recovery Agent (Version: 1.0.0.36843)
Intel® Management Engine Components (Version: 8.1.30.1349)
Intel® PRO/Wireless Driver (Version: 16.01.3000.0547)
Intel® Processor Graphics (Version: 9.17.10.2963)
Intel® PROSet/Wireless for Bluetooth® + High Speed (Version: 16.1.1.0084)
Intel® PROSet/Wireless Software for Bluetooth® Technology (Version: 2.6.1212.0302)
Intel® Rapid Storage Technology (Version: 11.7.0.1013)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® WiDi (Version: 3.5.40.0)
Intel® PROSet/Wireless Software (Version: 16.1.3)
Intel® PROSet/Wireless WiFi Software (Version: 16.01.3000.0254)
Intel® Trusted Connect Service Client (Version: 1.27.757.1)
iTunes (Version: 11.1.1.11)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Law and Order Justice is Served
Level Quality Watcher (Version: 1.0.0.0)
Magic Academy
Magic Vines™
magicJack (Version: 2.0.6073.4413)
Mahjong Towers Eternity ™
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mathemagus
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 365 Home Premium - en-us (Version: 15.0.4535.1511)
Microsoft SkyDrive (Version: 17.0.2003.1112)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mirror Magic Deluxe
Movie Maker (Version: 16.4.3503.0728)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1108.0727)
Mystery Case Files ®: 13th Skull ™
Mystery Case Files ®: Dire Grove ™
Mystery Case Files®: Escape from Ravenhearst™
Mystery Case Files: Return to Ravenhearst ™
Nancy Drew - Danger by Design
Nancy Drew: Message in a Haunted Mansion
Nancy Drew: Secrets Can Kill Remastered
Nancy Drew: The Trail of the Twister
Nancy Drew: Warnings at Waverly Academy
Nanny Mania
Nostradamus: The Last Prophecy
NVIDIA PhysX v8.10.13 (Version: 8.10.13)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4535.1511)
Office 15 Click-to-Run Licensing Component (Version: 15.0.4535.1511)
Office 15 Click-to-Run Localization Component (Version: 15.0.4535.1511)
Paradise Pet Salon
PDF Settings CC (Version: 12.0)
Phone Screen Sharing (Version: 2.0.0.12)
Photo Common (Version: 16.4.3503.0728)
Photo Gallery (Version: 16.4.3503.0728)
Plants vs. Zombies
PSE11 STI Installer (Version: 11.0)
Quick Starter (Version: 1.0.2)
Realtek Ethernet Controller Driver (Version: 8.4.907.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.6818)
Recovery (Version: 6.0.10.0)
Restaurant Empire
S Agent (Version: 1.1.45)
S Service (Version: 1.0)
Safecracker
Samsung Kies (Version: 2.5.2.13021_11)
SAMSUNG USB Driver for Mobile Phones (Version: 1.5.16.0)
Santa's Super Friends
Settings (Version: 2.0.1)
SideSync (Version: 2.0.0)
Speccy (Version: 1.23)
Stand O'Food
Super Granny 3
Support Center (Version: 2.1.1106)
Support Center FAQ (Version: 1.0.11)
SW Update (Version: 2.1.20)
Teddy Tavern: A Culinary Adventure
Turbo Pizza
User Guide (Version: 1.1.00)
Windows Live (Version: 16.4.3503.0728)
Windows Live Communications Platform (Version: 16.4.3503.0728)
Windows Live Essentials (Version: 16.4.3503.0728)
Windows Live Installer (Version: 16.4.3503.0728)
Windows Live Photo Common (Version: 16.4.3503.0728)
Windows Live PIMT Platform (Version: 16.4.3503.0728)
Windows Live SOXE (Version: 16.4.3503.0728)
Windows Live SOXE Definitions (Version: 16.4.3503.0728)
Windows Live UX Platform (Version: 16.4.3503.0728)
Windows Live UX Platform Language Pack (Version: 16.4.3503.0728)
Workspace Desktop
 
========================= Memory info: ===================================
 
Percentage of memory in use: 40%
Total physical RAM: 6029.68 MB
Available physical RAM: 3572.29 MB
Total Pagefile: 7757.69 MB
Available Pagefile: 5207.16 MB
Total Virtual: 4095.88 MB
Available Virtual: 3959.18 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:675.43 GB) (Free:598.48 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\NIKITABIGBANK
 
Administrator            Guest                    Nikita                   
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#5 dc3

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Posted 23 October 2013 - 09:49 AM

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished you will have a log similar to the one below, copy and then paste your log in your next post.
 
securitylog_zps5e004078.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 boopme

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Posted 23 October 2013 - 12:01 PM

Hello, moved to Windows 8 forum...


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 ImmaNoob

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Posted 23 October 2013 - 05:32 PM

 Results of screen317's Security Check version 0.99.74  
   x64 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Windows Defender   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Malwarebytes Anti-Malware version 1.75.0.1300  
 Java 7 Update 45  
 Java version out of Date! 
 Adobe Reader XI  
 Mozilla Firefox (24.0) 
 Google Chrome 30.0.1599.101  
 Google Chrome 30.0.1599.69  
````````Process Check: objlist.exe by Laurent````````  
 Windows Defender MSMpEng.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 Windows Defender MsMpEng.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#8 dc3

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Posted 24 October 2013 - 03:06 PM

Let's try the Automatic Repair.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 ImmaNoob

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Posted 24 October 2013 - 04:36 PM

Ok it said Windows could not repair the PC



#10 dc3

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Posted 24 October 2013 - 04:46 PM

What is the make and model of this computer? 


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 ImmaNoob

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Posted 24 October 2013 - 05:36 PM

Samsung NP470R5E-K01UB Just spoke to Samsung  apparently I have Malware and a Virus


Edited by ImmaNoob, 24 October 2013 - 05:37 PM.


#12 ImmaNoob

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Posted 25 October 2013 - 06:36 PM

I reformatted the HD 2 factory settings maybe we can start now fresh so it will run great without any problems and optimized with software :)



#13 dc3

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Posted 26 October 2013 - 01:41 PM

You beat me to it.  I asked about the make and model in order to find out if it had the recovery partition.  It does, you did, so let's hope that's it. :)


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