Without knowing the specific file name associated with the possible threat and where it is located (full file path) at the system, it's difficult to determine exactly what it is.
Please download Malwarebytes Anti-Malware
and save it to your desktop.
- Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
- Double-click on the renamed file to install, then follow these instructions for doing a Quick Scan in normal mode.
- Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
- If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A.4. Issues.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs
or permit them to allow
If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
- After the scan, make sure that everything is checked and then click the Remove Selected button to remove all the listed malware.
- When done, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab .
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes when done.
Note: A 14-day trial of Malwarebytes Anti-Malware PRO
is available as an option when first installing
the free version so all users can test the real-time protection component for a period of two weeks. When the limited time period expires those features will be deactivated and locked. Enabling the Protection Module feature again requires registration and purchase of a license key
. If you continue to use the free version, there is no requirement to buy a license...you can just use it as a stand-alone scanner. Users who have previously completed the trial will not be prompted to start the trial upon upgrade or reinstallation.