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Blue screens and windows explorer crashing

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#1 Ripplemagne


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Posted 20 October 2013 - 06:16 PM



Background notes:

-My computer has gotten blue screens in the past rather sparsely and I haven't made much of it. It could be months between blue screens before. Now, it's pretty much every usage of my computer.

-When I log my computer on, it says there is an imminent HD crash. (It's been months since this started.) I took it to Staples to have it looked at and they determined that it shouldn't be a problem. That it was some kind of test that was conflicting with something (I'm sorry, I'm not that tech savvy) and shouldn't be a problem. I'm not sure if this is related, but I figured it'd be worth mentioning.


So, in the last week or so, windows explorer has been crashing on me while I'm using my computer. The taskbar would disappear and then all the programs would stop responding and I couldn't ctrl+alt+del. I didn't initially get a message that Windows Explorer crashed, but now when it does, I get the message. I ran scans and removed some stuff and I noticed that I didn't get this problem if I didn't allow a certain program to run with Spybot upon startup.


However, in the last two days or so, I've been getting either a BSOD or an explorer crash whenever I use my computer. Even with denying the program on startup. I ran full scans with MalwareBytes, Spybot, Adaware, Avast, and AVG and they all found various things and removed them, but I'm still getting the problem. I used Revo and removed programs that were known spyware. Still have the problem.


Also, whenever I restart, I am logged out of everything in my browser. I'm not sure why it does this, but it's been doing this since I ran CCleaner and it usually doesn't do that after I run CCleaner.

For awhile, I was unable to even get into safe mode because for some reason, my keyboard wasn't working when I booted (but still would once Windows loaded.) I seem to have fixed that problem, which is what allowed me to run the scans I did (otherwise, I'd crash before any of the programs finished scanning.)


I took it to Staples and the guy said that the only thing they can do there is wipe the hard drive. However, when he looked at the computer, he allowed the program that I typically deny. I don't know for sure if this program is a problem, but it says something along the lines of "value deleted". I don't know if this will exacerbate my problems or not or how to undo it.

I took a picture of one of the blue screen, one of the program that I was denying on startup and one of the windows explorer crash incidents and attached them here.

Anyone know how I can fix this aggravating problem?





Attached File  cpu1.PNG   25.01KB   0 downloads

Edited by Ripplemagne, 20 October 2013 - 06:19 PM.

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Posted 25 October 2013 - 06:20 PM

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