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SnapDo Infection


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4 replies to this topic

#1 Brawgates

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Posted 19 October 2013 - 06:59 PM

Hi

 

I run XP Pro x64 on an an ASUS-M5A.  Web access primarily through Firefox 23 with occasional use of IE8.

 

Infected by SnapDo on 18 October.  Followed removal suggestions on two YouTube submissions.  SnapDo now no longer appears on the browser pages, but SnapDo still appears in the Registry and in Control Panel/Add or Remove Programs as Snap.Do Engine.  The Change/Remove action button has no effect.

 

I followed one YouTube removal suggestion to clean up the Registry.  The SnapDo entries which I removed appear to show up again immediately after using IE8.

 

I'd be grateful for your help to remove all references to SnapDo from the Registry and to remove its appearance in Add/Remove Programs.

 

Many thanks

 

Peter


Edited by Brawgates, 20 October 2013 - 04:34 AM.


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#2 gringo_pr

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Posted 20 October 2013 - 04:57 AM



Hello Brawgates,

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Brawgates

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Posted 21 October 2013 - 07:10 AM

Gringo

 

Many thanks for your kind response.

 

Before my original post, I had run several antimalware tools including MBAM Quick.  MBAM had located and repaired some of the SnapDo registry entries but not all.  And, as I mentioned previously, the repaired items re-appearewd after using IE8.

 

Yesterday evening, after the initial post, I tried MBAM Full.  It identified SnapDo within what must have been a rogue form of the NbuExplorer.exe (Nokia Backup Reader) installer.  I'd invoked NbuExplorer.exe shortly before the problem arose.  As MBAM had been unable to clean my registry, I decided to try a System Restore.

 

This worked.  After a further overnight run of MBAM Full, I now find that my registry, browsers and list of installed programs are all free of SnapDo.

 

I appreciate your willingness to assist, and only wish I had been able to report back the good news earlier to avoid your having to spend time on my problem.

 

With kind regards

 

Peter



#4 gringo_pr

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Posted 22 October 2013 - 04:30 PM

Hello Peter

Thank you for letting me know

gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 25 October 2013 - 12:26 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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