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Shell32.dll causing Windows Explorer Crash


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10 replies to this topic

#1 CorruptCoW

CorruptCoW

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Posted 19 October 2013 - 11:04 AM

Hi friends,

 

I've been experiencing problems, more of an annoying factor, that a crippling problem. However, it concerns me that it may be part of a bigger problem.

 

When I am in Windows Explorer, and right click on a folder, Windows Explorer crashes and restarts.

 

I found history of Windows Explorer crashing by viewing the technical details found in a reliability history report.

 

Source
Windows Explorer

Summary
Stopped working

Date
‎10/‎19/‎2013 11:47 AM

Status
Report sent

Description
Faulting Application Path:    C:\Windows\explorer.exe

Problem signature
Problem Event Name:    APPCRASH
Application Name:    Explorer.EXE
Application Version:    6.1.7601.17567
Application Timestamp:    4d672ee4
Fault Module Name:    SHELL32.dll
Fault Module Version:    6.1.7601.18222
Fault Module Timestamp:    51f1ddfa
Exception Code:    c0000005
Exception Offset:    000000000005055a
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    1033
Additional Information 1:    ca8f
Additional Information 2:    ca8f558e0af13528272e1696c1b4ede4
Additional Information 3:    cdea
Additional Information 4:    cdeaba1e82fe39872bbfd5f0c22e17d1

Extra information about the problem
Bucket ID:    128484422

 

Problem appears to be caused by shell32.dll.

 

How can I repair this?



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#2 hamluis

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Posted 19 October 2013 - 03:56 PM

Please download MiniToolBox  , save it to your desktop and run it.

 

Checkmark the following checkboxes:

  List last 10 Event Viewer log

  List Installed Programs

  List Users, Partitions and Memory size.

 

Click Go and paste the content into your next post.

 

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#3 CorruptCoW

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Posted 24 October 2013 - 06:45 PM

As requested Louis,

Mod Edit:  Pasted log into topic - Hamluis.
 

 

MiniToolBox report (attached)
 
Speccy Snapshot
http://speccy.piriform.com/results/KCtLGfIjNYqXaM8sw62hsCE
 
Thanks all for your support,
 

MiniToolBox by Farbar  Version: 13-07-2013

 

Ran by RKillins (administrator) on 24-10-2013 at 19:36:54

 

Running from "C:\Users\RKillins\Desktop"

 

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)

 

Boot Mode: Normal

 

***************************************************************************

 

 

========================= Event log errors: ===============================

 

 

Application errors:

 

==================

 

Error: (10/24/2013 03:21:16 PM) (Source: WinMgmt) (User: )

 

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

 

Error: (10/23/2013 10:07:05 AM) (Source: Application Error) (User: )

Description: Faulting application name: fsx.exe, version: 10.0.61637.0, time stamp: 0x46fadb14

Faulting module name: PMDG_BAe_JS4100_3.DLL, version: 0.0.0.0, time stamp: 0x4aa0604c

Exception code: 0xc0000005

Fault offset: 0x00058212

Faulting process id: 0x1788

Faulting application start time: 0xfsx.exe0

Faulting application path: fsx.exe1

Faulting module path: fsx.exe2

Report Id: fsx.exe3

 

Error: (10/23/2013 07:56:39 AM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/22/2013 03:46:48 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/21/2013 10:10:37 PM) (Source: Application Error) (User: )

Description: Faulting application name: fsx.exe, version: 10.0.61637.0, time stamp: 0x46fadb14

Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3

Exception code: 0xc000000d

Fault offset: 0x00008aa0

Faulting process id: 0x1948

Faulting application start time: 0xfsx.exe0

Faulting application path: fsx.exe1

Faulting module path: fsx.exe2

Report Id: fsx.exe3

 

Error: (10/21/2013 06:40:59 PM) (Source: Application Error) (User: )

Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4

Faulting module name: SHELL32.dll, version: 6.1.7601.18222, time stamp: 0x51f1ddfa

Exception code: 0xc000041d

Fault offset: 0x000000000005055a

Faulting process id: 0xa60

Faulting application start time: 0xExplorer.EXE0

Faulting application path: Explorer.EXE1

Faulting module path: Explorer.EXE2

Report Id: Explorer.EXE3

 

Error: (10/21/2013 06:40:54 PM) (Source: Application Error) (User: )

Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4

Faulting module name: SHELL32.dll, version: 6.1.7601.18222, time stamp: 0x51f1ddfa

Exception code: 0xc0000005

Fault offset: 0x000000000005055a

Faulting process id: 0xa60

Faulting application start time: 0xExplorer.EXE0

Faulting application path: Explorer.EXE1

Faulting module path: Explorer.EXE2

Report Id: Explorer.EXE3

 

Error: (10/21/2013 05:17:13 PM) (Source: WinMgmt) (User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/20/2013 08:26:32 PM) (Source: Windows Backup) (User: )

Description: The backup was not successful. The error is: There is not enough space on this drive to save the backup. Free up space by deleting older backups and unnecessary data or change your backup settings. (0x81000005).

 

Error: (10/20/2013 07:55:59 PM) (Source: Application Error) (User: )

Description: Faulting application name: fsx.exe, version: 10.0.61637.0, time stamp: 0x46fadb14

Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3

Exception code: 0xc000000d

Fault offset: 0x00008aa0

Faulting process id: 0x15c8

Faulting application start time: 0xfsx.exe0

Faulting application path: fsx.exe1

Faulting module path: fsx.exe2

Report Id: fsx.exe3

 

System errors:

=============

 

Error: (10/15/2013 08:05:36 PM) (Source: DCOM) (User: )

Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

 

Error: (10/15/2013 02:30:01 AM) (Source: DCOM) (User: )

Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

 

Error: (10/14/2013 05:02:54 PM) (Source: volsnap) (User: )

Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

 

Error: (10/13/2013 02:30:05 AM) (Source: DCOM) (User: )

Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

 

Error: (10/12/2013 06:47:14 PM) (Source: volsnap) (User: )

Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

 

Error: (10/11/2013 02:30:34 AM) (Source: Service Control Manager) (User: )

Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.

 

Error: (10/06/2013 11:50:36 AM) (Source: volsnap) (User: )

Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

 

Error: (09/27/2013 02:30:35 AM) (Source: Service Control Manager) (User: )

Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.

 

Error: (09/25/2013 10:47:47 PM) (Source: Service Control Manager) (User: )

Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avgwd service.

 

Error: (09/25/2013 07:56:35 PM) (Source: Service Control Manager) (User: )

Description: The AVGIDSAgent service terminated with service-specific error %%-536753627.

 

Microsoft Office Sessions:

=========================

Error: (10/24/2013 03:21:16 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/23/2013 10:07:05 AM) (Source: Application Error)(User: )

Description: fsx.exe10.0.61637.046fadb14PMDG_BAe_JS4100_3.DLL0.0.0.04aa0604cc000000500058212178801cecfe8dee329d9G:\Microsoft Flight Simulator X\fsx.exeG:\Microsoft Flight Simulator X\GAUGES\PMDG_BAe_JS4100_3.DLL655260f0-3bec-11e3-a8bb-c86000e2ae45

 

Error: (10/23/2013 07:56:39 AM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/22/2013 03:46:48 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/21/2013 10:10:37 PM) (Source: Application Error)(User: )

Description: fsx.exe10.0.61637.046fadb14MSVCR80.dll8.0.50727.61954dcddbf3c000000d00008aa0194801ceceb05b07be6aG:\Microsoft Flight Simulator X\fsx.exeC:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll24058fad-3abf-11e3-bf2c-c86000e2ae45

 

Error: (10/21/2013 06:40:59 PM) (Source: Application Error)(User: )

Description: Explorer.EXE6.1.7601.175674d672ee4SHELL32.dll6.1.7601.1822251f1ddfac000041d000000000005055aa6001cecea2dbd03d8cC:\Windows\Explorer.EXEC:\Windows\system32\SHELL32.dllda9c5e89-3aa1-11e3-bf2c-c86000e2ae45

 

Error: (10/21/2013 06:40:54 PM) (Source: Application Error)(User: )

Description:Explorer.EXE6.1.7601.175674d672ee4SHELL32.dll6.1.7601.1822251f1ddfac0000005000000000005055aa6001cecea2dbd03d8cC:\Windows\Explorer.EXEC:\Windows\system32\SHELL32.dlld7a6c23e-3aa1-11e3-bf2c-c86000e2ae45

 

Error: (10/21/2013 05:17:13 PM) (Source: WinMgmt)(User: )

Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (10/20/2013 08:26:32 PM) (Source: Windows Backup)(User: )

Description: There is not enough space on this drive to save the backup. Free up space by deleting older backups and unnecessary data or change your backup settings. (0x81000005)

 

Error: (10/20/2013 07:55:59 PM) (Source: Application Error)(User: )

Description: fsx.exe10.0.61637.046fadb14MSVCR80.dll8.0.50727.61954dcddbf3c000000d00008aa015c801cecdeb952b38a3G:\Microsoft Flight Simulator X\fsx.exeC:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll2a71ef33-39e3-11e3-8e5d-c86000e2ae45

 

CodeIntegrity Errors:

===================================

Date: 2013-10-24 18:49:21.491

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-24 15:21:02.570

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-23 07:56:34.885

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-22 20:55:36.729

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-22 18:51:44.872

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-22 15:46:37.177

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-21 18:50:07.742

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-21 18:36:00.172

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-21 17:16:56.483

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

Date: 2013-10-20 19:14:02.271

  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\sxs.dll because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)

A2A B17 Accusim

ACDSee 15 (Version: 15.0.169)

Active Sky 2012 (Version: 13.1.4569.9495)

Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.2)

Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)

Adobe Flash Player 11 Plugin (Version: 11.9.900.117)

Adobe Reader XI (11.0.05) (Version: 11.0.05)

aerosoft's - Huey X (Version: 1.10)

Aerosoft's - Twin Otter X Extended - FSX (Version: 1.04)

AI Carriers

Airport Design Editor 9x Version 1.55.4805.28665 (Version: 1.55.4805.28665)

Apple Application Support (Version: 2.3.4)

Apple Software Update (Version: 2.1.3.127)

Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.16.2.0)

Asmedia ASM106x SATA Host Controller Driver (Version: 1.3.4.000)

AVG 2014 (Version: 14.0.3615)

AVG 2014 (Version: 14.0.4158)

AVG 2014 (Version: 2014.0.4158)

AVG Security Toolbar (Version: 17.0.1.12)

BlackBerry Desktop Software 7.1 (Version: 7.1.0.41)

C172N SKYHAWK II FLOAT FSX

C172N SKYHAWK II SKI FSX

Carenado Baron 58 FSX (Version: 1.00.00.00)

Carenado C 152 II (Version: 1.00.00.00)

Carenado C208B Grand Caravan (Version: 1.00.00.00)

Carenado F33A Bonanza (Version: 1.00.00.00)

Carenado Piper Cherokee FSX

Carenado Premium Cessna 210M Centurion II

Carenado V35B Bonanza for FSX

CPUID CPU-Z 1.64.0

Custom UTX Railroad Textures

DAEMON Tools Lite (Version: 4.47.1.0333)

Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition

EditVoicepack X (Version: 4.0.7)

EuroScope 3.1d (Version: 3.1.4)

Flight Simulator X Service Pack 1

Flight1 Citation Mustang (Version: 1.01)

FS Global 2010

FS Global Ultimate - The Americas

FSFDT FSCopilot

FSFDT FSInn

FTX AU GOLD Version 1.0

Garmin BaseCamp (Version: 4.1.2)

Garmin USB Drivers (Version: 2.3.1.0)

Godzone VLC Ashburton 1.0 (Version: 1.0)

Google Earth (Version: 7.1.1.1580)

Intel® Management Engine Components (Version: 8.1.0.1252)

Intel® Network Connections 16.6.126.0 (Version: 16.6.126.0)

Intel® USB 3.0 eXtensible Host Controller Driver (Version: 1.0.5.235)

Intel® Trusted Connect Service Client (Version: 1.24.388.1)

Java 7 Update 25 (Version: 7.0.250)

Java Auto Updater (Version: 2.1.9.5)

Just Flight - 800XP BizJet for FSX (Version: 1.00.0000)

Just Flight - C-130 Hercules FSX (Version: 1.00.000)

KCLE v1.1.2 for FSX (Version: 1.1.2)

KCLE v1.1.2 Upgrade for FSX (Version: 1.1.1)

KDAL v1.1.2 for FSX (Version: 1.1.2)

KDAL v1.1.2 Upgrade for FSX (Version: 1.1.2)

KMEM v1.1.2 for FSX (Version: 1.1.2)

KRDU v2.1.2 for FSX (Version: 2.1.2)

KRDU v2.1.2 Upgrade for FSX (Version: 2.1.2)

Lockheed C-130 Hercules Sound Pack for Flight Simulator X SP1-SP2

Meazure 2.0.1 (Version: 2.0.1)

MegaSceneryX Las Vegas (Version: 1)

Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)

Microsoft .NET Framework 4 Extended (Version: 4.0.30319)

Microsoft Flight Simulator X (Version: 10.0.60905)

Microsoft Flight Simulator X SDK (Version: 1.00.0000)

Microsoft Flight Simulator X: Acceleration (Version: 10.0.61637.0)

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Office 32-bit Components 2010 (Version: 14.0.6029.1000)

Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)

Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)

Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)

Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)

Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)

Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)

Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)

Mozilla Maintenance Service (Version: 24.0)

MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)

MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)

MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)

Navigraph Charts 4 (Version: 4.0.2.3)

NEMETH DESIGNS - Sikorski CH53-E (Version: 1.0)

Nemeth Designs & Milviz AgustaWestland AW109 for FSX

Nemeth Designs MD Helicopters MD902 Explorer for FSX

NVIDIA Control Panel 320.18 (Version: 320.18)

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NVIDIA HD Audio Driver 1.3.24.2 (Version: 1.3.24.2)

NVIDIA Install Application (Version: 2.1002.124.810)

OpenAL

Plan-G (Version: 2.0.3)

Plan-G v3 (Version: 3.0.0)

PMDG 737 6700 NGX RTM (Version: 1.00.3050)

PMDG 737 8900 NGX (Version: 1.00.3118)

PMDG BAe JS4100 (Version: 1.00.0970)

PW Sceneries Reefs Volume 1

PW Sceneries Volume 1 - Grenada

PW Sceneries Volume 2 - The Grenadines, Saint Vincent and Barbados

PW Sceneries Volume 3 - Saint Lucia and Martinique

PW Sceneries Volume 4 - Guadeloupe and Dominica

PW Sceneries Volume 5 - The Leeward Islands

QuickTime (Version: 7.74.80.86)

Realtek Ethernet Controller Driver (Version: 7.61.612.2012)

Realtek High Definition Audio Driver (Version: 6.0.1.6657)

REX Essential Plus Overdrive (Version: 3.5.2012.1029)

Rogers One Number 1.2.0 (Version: 1.2.0)

SF Carrier 2 Mission

SmartDraw 2012

Snagit 11 (Version: 11.0.0)

Spybot - Search & Destroy (Version: 2.1.19)

SteveFX DX10 Scenery Fixer

TeamSpeak 3 Client (Version: 3.0.10)

TOPCAT 2.70 - Take-Off and Landing Performance Calculation Tool (Version: 2.70)

Torch (Version: 25.0.0.4626)

TreeX V2

Ultimate Terrain X - Canada

Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)

Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)

Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)

Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition

Update for Microsoft Filter Pack 2.0 (KB2810071) 64-Bit Edition

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553181) 64-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 64-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition

Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition

Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition

Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition

Update for Microsoft Office 2010 (KB2767886) 64-Bit Edition

Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition

Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition

Update for Microsoft Office 2010 (KB2826026) 64-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 64-Bit Edition

Update for Microsoft OneNote 2010 (KB2810072) 64-Bit Edition

Update for Microsoft Outlook 2010 (KB2687623) 64-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 64-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2553145) 64-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit Edition

Update for Microsoft Visio Viewer 2010 (KB2810066) 64-Bit Edition

Update for Microsoft Word 2010 (KB2827323) 64-Bit Edition

Vector Land Class 1.0 (Version: 1.0)

Vector Land Class Libraries 1.3 (Version: 1.3)

Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)

Visual Studio 2012 x64 Redistributables (Version: 14.0.0.1)

Visual Studio 2012 x86 Redistributables (Version: 14.0.0.1)

VLC AI Shipping 1.0 (Version: 1.0)

VLC Chatham Islands 1.0 (Version: 1.0)

VLC Galatea 1.0 (Version: 1.0)

VLC Kaipara Flats 1.1 (Version: 1.1)

VLC North Island Airfield Pack 1.21 (Version: 1.21)

VLC Opotiki 1.0 (Version: 1.0)

VLC South Island Airfield Pack 1.0 (Version: 1.0)

VLC SpringHill 1.1 (Version: 1.1)

VLC WaihiBeach 1.0 (Version: 1.0)

Winamp (Version: 5.61 )

Winamp Detector Plug-in (Version: 1.0.0.1)

Windows Driver Package - FTDI CDM Driver Package (02/17/2009 2.04.16) (Version: 02/17/2009 2.04.16)

Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (Version: 04/19/2012 2.3.1.0)

Windows Media Player Firefox Plugin (Version: 1.0.0.8)

Wings of POWER II:  B17

WinRAR 4.01 (64-bit) (Version: 4.01.0)

 

========================= Memory info: ===================================

Percentage of memory in use: 40%

 

Total physical RAM: 8138.91 MB

 

Available physical RAM: 4814.91 MB

 

Total Pagefile: 16275.99 MB

 

Available Pagefile: 12533.48 MB

 

Total Virtual: 4095.88 MB

 

Available Virtual: 3957.13 MB

 

 

========================= Partitions: =====================================

1 Drive c: (KILLINS1) (Fixed) (Total:931.41 GB) (Free:620.42 GB) NTFS

 

3 Drive e: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS

 

4 Drive f: (KILLINS2) (Fixed) (Total:931.41 GB) (Free:604.1 GB) NTFS

 

5 Drive g: (KILLINS3 FSX) (Fixed) (Total:931.51 GB) (Free:698.31 GB) NTFS

 

6 Drive h: (SSE) (CDROM) (Total:1.57 GB) (Free:0 GB) CDFS

 

========================= Users: ========================================

User accounts for \\RKILLINS-PC

 

Administrator            Guest                    RKillins                

 

**** End of log ****


Edited by hamluis, 25 October 2013 - 08:19 AM.
deleted reference to a post which was removed


#4 CorruptCoW

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Posted 03 November 2013 - 09:32 AM

Anyone able to suggest a solution?



#5 cryptodan

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Posted 03 November 2013 - 09:39 AM

One suggestion is to remove AVG via the AVG Removal Tool and see if the crashing stops.

#6 hamluis

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Posted 03 November 2013 - 12:51 PM

Honestly...all data submitted doesn't (IMO) point to much that I deem useful.  Your flight apps have problems...you have code integrity errors...there are/were problems backing up,..you have assorted other errors in Windows that point to nothing in particular that I can decipher.  The flight apps are possibly related to the NET Framework errors.

 

If it were my system, I'd remove the flight apps...run the system for a short period without any.  Then I would add them back one at a time, hoping that one triggers a return of the errors that (hopefully) disappeared with the removal of all.

 

Apologies for the delayed response...I sometimes get distracted by other topics and miss one where I requested data.  I could chalk it up to my senility...but it's just another one of my oversights (there are many) :).

 

I see no indication of hardware problems...I'm not adept enough to determine malware possibilities (that takes place in the Am I Infected forum), although I always tend to regard code integrity errors as possible indicators of malware or illegal installs.  Not saying that's a correct correlation, it's just one that I make.  If you Google "code integrity errors", you will see that I am not alone in my thought process.  Of course...such could also indicate a damaged partition/drive, since everything is on the drive.

 

I really can't suggest anything definitive, other than the fact that I would probably run the chkdsk /r command, followed by the sfc /scannow command just so that I could eliminate the possibility of Windows file corruption before looking for other suspects.

 

Louis



#7 CorruptCoW

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Posted 06 November 2013 - 12:48 PM

Thanks folks for your suggestions. The AVG suggestion by cryptodan doesn't appear to be the culprit, but appreciated the suggestion nonetheless.

 

And Louise, I appreciate the time taken to review the information contained in my posts. It's unfortunate that a definitive answer was difficult to pinpoint, but life goes on. This issue (unless I'm not experiencing the full impact) is more annoying than anything. The problem appears to only happen when I right-click information in the root panel to the left of the Windows Explorer Window. If I right click on the folders or files in the right menu, no crash and the full menu appears.



#8 cryptodan

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Posted 06 November 2013 - 03:52 PM

Disconnect all non-important drives excluding the cd-rom and see if the issue happens there.

#9 klfhelp

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Posted 08 December 2014 - 12:19 PM

I believe the crash issue is related to office 64 bit particularly outlook.  I have had this issue off and on for several years tried multiple fixes from other forums and blogs.  None have corrected the issue.  It is inconsistent when it happens but when it starts to occur if I shutdown outlook the problem magically goes away.  Running Windows 7 64 bit pro and 2010 Office 64 bit.  I don't understand why it happens but 100% of the time I can stop it by closing down outlook then open again and I have no more issue until the next time which could be in a week, month, six months or longer.  I think this is a glitch in Microsoft's OS 64 bit and Office 64 bit.  Somehow in the way are system integrated, every now and then both the OS and outlook program must be trying to access some similar resource at the same time and explorer which is root controller for the entire system is trying to split the function and crashes.  Sadly I can't prove this but it is the only explanation that make sense.  I have seen this problem on multiple systems and the one thing they all have is common is the 64 bit OS and 64 bit outlook running.  Close outlook and the problem vanishes.



#10 dvtrv

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Posted 06 August 2015 - 02:13 PM

Mod Edit:  Split from 2013 topic by another member - Hamluis.

 

I have Win 8.1 on my Dell Inspiron 3521.

 

in event viewer the causing culprit is C:\WINDOWS\system32\SHELL32.dll

 

"Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: SHELL32.dll, version: 6.3.9600.17824, time stamp: 0x554b82ea
Exception code: 0xc00000fd
Fault offset: 0x0000000000002092
Faulting process id: 0x1954
Faulting application start time: 0x01d0d075a150d100
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\SHELL32.dll
Report Id: 58cb1546-3c69-11e5-beaf-f82fa8d04798
Faulting package full name: 
Faulting package-relative application ID:"
 
Please can anyone assist?
 
Thank you,
 
dvtrv

Edited by hamluis, 06 August 2015 - 02:20 PM.
Moved from Win 7 to Win 8 - Hamluis.


#11 JohnHenery

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Posted 06 August 2015 - 06:55 PM

Right clicking a folder provide the Windows Context Menu. The Windows Context menu is configured via the Registry. I would suggest it is an error within the Registry. I don't see much pointing to Malice.

 

Perhaps check for registry errors and repair them via CCleaner (free download) (make sure to back up the registry when it prompts you to.

 

See if that helps. (You may want to restart before.

 

If that does not help, you should run Windows Recovery as it should repair the registry too.

 

Additionally, Perhaps restore Windows back to a point where this was not an issue.

 

The shell32.dll is a core library file. Have you tried replacing it, for tweak modifcation to Windows themes? or perhaps cracked any programs recently?

 

Mod Edit:  Check the date of the original topic, please - Hamluis.


Edited by hamluis, 06 August 2015 - 07:21 PM.





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