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Broken Internet access because of LSP provider Help!!


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3 replies to this topic

#1 russo1787

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Posted 18 October 2013 - 05:58 PM

Hello, i cannot get on the net from my laptop i tried the winfix an its not working i have the highjackthis log info
 
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 6:47:46 PM, on 10/18/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)

FIREFOX: 24.0 (en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\WinZip\WZQKPICK.EXE
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\GFI Software\VIPRE\SBAMTray.exe
G:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [SBAMTray] "C:\Program Files (x86)\GFI Software\VIPRE\SBAMTray.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Wondershare Helper Compact.exe] C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [AS2014] C:\ProgramData\gViVr6Da\gViVr6Da.exe
O4 - HKUS\S-1-5-18\..\Run: [Google Update] "C:\Windows\system32\config\systemprofile\AppData\Local\Google\Desktop\Install\{fdec247b-a3d3-deb9-63b0-f20f41ce4af0}\???\???\???\{fdec247b-a3d3-deb9-63b0-f20f41ce4af0}\GoogleUpdate.exe" > (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [AS2014] C:\ProgramData\gViVr6Da\gViVr6Da.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Google Update] "C:\Windows\system32\config\systemprofile\AppData\Local\Google\Desktop\Install\{fdec247b-a3d3-deb9-63b0-f20f41ce4af0}\???\???\???\{fdec247b-a3d3-deb9-63b0-f20f41ce4af0}\GoogleUpdate.exe" > (User 'Default user')
O4 - Global Startup: WDDMStatus.lnk = C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
O4 - Global Startup: WDSmartWare.lnk = C:\Program Files (x86)\Western Digital\WD SmartWare\Front Parlor\WDSmartWare.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files (x86)\WinZip\WZQKPICK.EXE
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\sendori.dll' missing
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files (x86)\HTC\Internet Pass-Through\PassThruSvr.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: VIPRE Antivirus (SBAMSvc) - GFI Software - C:\Program Files (x86)\GFI Software\VIPRE\SBAMSvc.exe
O23 - Service: SB Recovery Service (SBPIMSvc) - GFI Software - C:\Program Files (x86)\GFI Software\VIPRE\SBPIMSvc.exe
O23 - Service: Service Sendori - Unknown owner - C:\Program Files (x86)\Sendori\Sendori.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: WD SmartWare Drive Manager Service (WDDMService) - WDC - C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
O23 - Service: WD SmartWare Background Service (WDSmartWareBackgroundService) - Memeo - C:\Program Files (x86)\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8406 bytes

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Gunto

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Posted 22 October 2013 - 09:14 PM

Hi, russo1787! I'm going to try to help you out. :)

 

Before we get started, here are some things I need you to remember:
 

  • Please don't make any changes to your computer until I'm done helping you without asking me first! This will make it practically impossible for me to assist you.
  • Please don't run things without asking me first, this will also make it impossible for me to help you.
  • If you're getting help elsewhere, or have already resolved the problem, please let me know so I can close this thread.
  • Please respond to me within five days of me replying to you. If you need more time, please let me know. I will close topics that I have not received a response from within five days.
  • Please be patient with me. I'm a human just like you, so I need some time to analyze your logs and responses so I can correctly help you. I should respond to you within two days, but if I haven't, please send me a PM! I may have missed your response.
  • If something goes wrong, you don't understand something, or you don't know what to do, please stop and ask me before proceeding with any further steps!

 

 

Since you seem to be able to transfer things to your infected computer by USB, I'm going to have you transfer a program called FRST to your infected PC. HijackThis is outdated and has problems that prevents us from properly analyzing and fixing your problems, so you'll need to run this one. :)

 

Farbar Recovery Scan Tool
 
I need you to run a scan with FRST.

  • Download the version of FRST that is designed for your system from here, save it to your USB, then transfer it to your infected PC's desktop. If you don't know which one is designed for your system, download both and try running both on the infected system. Only one will work correctly, and that's the one you need to use.
  • Double click the program to run it. Say Yes on the disclaimer and click the Scan button.
  • Once it's done scanning, FRST will create two logs on your desktop, FRST.txt and addition.txt. Please copy and paste both into your reply, one at a time.

Gunto


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Bury me in honor; when I'm dead and hit the ground, a love back home, it unfolds...


#3 Gunto

Gunto

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Posted 26 October 2013 - 09:56 AM

Hi,

 

It's been more than three days since I posted my last reply, so I am bumping the topic just in case you missed my previous post. If you need more time to get back to me, please let me know, because I don't know otherwise.

 

If I still haven't heard from you in two days, this topic will be locked, so please get back to me within two days.

 

Gunto


Beautiful avatar by Plumbeck!

 

Bury me in honor; when I'm dead and hit the ground, a love back home, it unfolds...


#4 schrauber

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Posted 04 November 2013 - 02:20 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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