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System will not allow company to service my computer.


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5 replies to this topic

#1 nobles5180

nobles5180

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Posted 18 October 2013 - 02:46 PM

I have my DSL with a company that can go on line and clean my system.  For some reason I have not been able to get them to login to my system.  The company advised me to take it to places like Staples, Office Depot, or Geeks.  I have tried everything to clear this up.  I did have Norton on my system at the time and it did not catch what ever that attacked my computer.  I hope you can help me.

 

I ran the MINITOOLBOX and this is what showed up:  see below

 

I hope you can help me. 



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#2 Queen-Evie

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Posted 18 October 2013 - 03:03 PM

You did not include the MiniToolBox log.

#3 nobles5180

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Posted 19 October 2013 - 06:09 PM

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Owner (administrator) on 18-10-2013 at 14:22:00
Running from "C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\RNOF614O"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

 

127.0.0.1       localhost

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global taskoffload=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Optiplex390
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : westell.com

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : westell.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : D0-67-E5-01-DD-38
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c1f0:81bf:6667:6cd0%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.0.0.20(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, October 18, 2013 1:53:33 PM
   Lease Expires . . . . . . . . . . : Saturday, October 19, 2013 1:53:33 PM
   Default Gateway . . . . . . . . . : 10.0.0.1
   DHCP Server . . . . . . . . . . . : 10.0.0.1
   DHCPv6 IAID . . . . . . . . . . . : 248539109
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-20-B7-3D-D0-67-E5-01-DD-38
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.westell.com:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Name:    google.com
Addresses:  2607:f8b0:4004:803::1009
   74.125.228.101
   74.125.228.100
   74.125.228.99
   74.125.228.96
   74.125.228.105
   74.125.228.104
   74.125.228.102
   74.125.228.103
   74.125.228.97
   74.125.228.98
   74.125.228.110

Ping request could not find host google.com. Please check the name and try again.
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Name:    yahoo.com
Addresses:  98.139.183.24
   98.138.253.109
   206.190.36.45

Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...d0 67 e5 01 dd 38 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.20     20
         10.0.0.0    255.255.255.0         On-link         10.0.0.20    276
        10.0.0.20  255.255.255.255         On-link         10.0.0.20    276
       10.0.0.255  255.255.255.255         On-link         10.0.0.20    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         10.0.0.20    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link         10.0.0.20    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    276 fe80::/64                On-link
 10    276 fe80::c1f0:81bf:6667:6cd0/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\system32\NLAapi.dll"

x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 mswsock.dll [File Not found] (Microsoft Corporation)
ATTENTION: The LibraryPath should be "%SystemRoot%\System32\mswsock.dll"

x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog

Details:
 The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.

Details:
 0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (10/17/2013 08:53:10 PM) (Source: ESENT) (User: )
Description: Windows (2012) Windows: Error -1811 (0xfffff8ed) occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log.

System errors:
=============
Error: (10/17/2013 08:55:20 PM) (Source: Service Control Manager) (User: )
Description: The SparkTrust AntiVirus service failed to start due to the following error:
%%2

Error: (10/17/2013 08:53:42 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error:
%%1056

Error: (10/17/2013 08:53:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (10/17/2013 08:53:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (10/17/2013 08:44:33 PM) (Source: Service Control Manager) (User: )
Description: The SparkTrust AntiVirus service failed to start due to the following error:
%%2

Error: (10/17/2013 08:43:01 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error:
%%1056

Error: (10/17/2013 08:42:31 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (10/17/2013 08:42:31 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (10/17/2013 08:29:03 PM) (Source: Service Control Manager) (User: )
Description: The SparkTrust AntiVirus service failed to start due to the following error:
%%2

Error: (10/17/2013 08:23:52 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (10/17/2013 08:53:12 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 Element not found.  (HRESULT : 0x80070490) (0x80070490)
Search.TripoliIndexer

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
Search.JetPropStore

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog

Details:
 The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
The catalog is corrupt

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
4700

Error: (10/17/2013 08:53:10 PM) (Source: Windows Search Service)(User: )
Description:
Details:
 0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (10/17/2013 08:53:10 PM) (Source: ESENT)(User: )
Description: Windows2012Windows: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.log-1811 (0xfffff8ed)

CodeIntegrity Errors:
===================================
  Date: 2013-05-06 13:09:34.161
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\PxHlpa64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-05-06 13:09:34.083
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\PxHlpa64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Flash Player 11 Plugin (Version: 11.8.800.94)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
Canon MX330 series MP Drivers
CCScore (Version: 5.03.0000.0003)
CenturyLink Help
CenturyLink Installer (Version: 1.0)
ChicaPC-Shield version 1.51.2.1600 (Version: 1.51.2.1600)
Conexant HD Audio (Version: 8.50.5.51)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
ESSBrwr (Version: 5.03.0000.0101)
ESSCDBK (Version: 5.03.0000.0001)
ESScore (Version: 5.03.0000.0301)
ESSgui (Version: 5.03.0000.0003)
ESShelp (Version: 5.03.0000.0003)
ESSini (Version: 5.03.0000.0201)
ESSPCD (Version: 5.03.0000.0001)
ESSPDock (Version: 6.02.0001.0002)
ESSSONIC (Version: 5.3.0000.0001)
ESSTOOLS (Version: 5.00.0000.0004)
essvatgt (Version: 5.03.0000.0001)
essvcpt (Version: 5.03.0000.0001)
File Uploader (Version: 1.2.5)
Google Chrome (Version: 28.0.1500.95)
Google Update Helper (Version: 1.3.21.153)
HLPPDOCK (Version: 5.03.0000.0001)
Intel® Management Engine Components (Version: 8.1.10.1300)
Intel® Processor Graphics (Version: 9.17.10.2932)
Intel® SDK for OpenCL - CPU Only Runtime Package (Version: 2.0.0.37149)
Intel® Trusted Connect Service Client (Version: 1.26.242.3)
Java 7 Update 21 (Version: 7.0.210)
Java Auto Updater (Version: 2.1.9.5)
Junk Mail filter update (Version: 14.0.8117.416)
kgcbaby (Version: 5.03.0000.0002)
kgcbase (Version: 5.03.0000.0004)
kgchday (Version: 5.03.0000.0002)
kgchlwn (Version: 5.03.0000.0002)
kgcinvt (Version: 5.03.0000.0003)
kgckids (Version: 5.03.0000.0002)
kgcmove (Version: 5.03.0000.0003)
kgcvday (Version: 5.03.0000.0002)
K-Lite Codec Pack 8.7.0 (Standard) (Version: 8.7.0)
Kodak EasyShare software
KSU (Version: 632.62.0003.0003)
Let's Clean Up! Plus (Version: 7.08)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Access 2010 Runtime Service Pack 1 (SP1)
Microsoft Access Runtime 2010 (Version: 14.0.6029.1000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Mouse and Keyboard Center (Version: 2.1.177.0)
Microsoft Office Access Runtime 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Runtime MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Web Publishing Wizard 1.52
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nikon Message Center (Version: 0.92.000)
Nikon Message Center 2 (Version: 2.1.0)
Nikon Movie Editor (Version: 2.8.0)
Notifier (Version: 5.03.0000.0001)
OfotoXMI (Version: 5.03.0000.0302)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
OTtBP (Version: 5.03.0000.0001)
OTtBPSDK (Version: 4.00.0000.0000)
PDF Creator
PDF Reader
Picture Control Utility (Version: 1.1.9)
Picture Control Utility x64 (Version: 1.4.13)
Quicken 2012 (Version: 21.1.7.18)
QuickTime (Version: 7.73.80.64)
Rapport (Version: 3.5.1208.24)
Realtek Ethernet Controller Driver (Version: 7.48.823.2011)
SFR (Version: 5.00.0000.0005)
SHASTA (Version: 5.03.0000.0002)
SKIN0001 (Version: 5.03.0000.0101)
SKINXSDK (Version: 5.03.0000.0101)
SparkTrust PC Cleaner Plus (Version: 3.1.10.0)
staticcr (Version: 5.03.0000.0001)
Strongvault Online Backup (Version: 5.0.2.34)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.3351)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0496)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0222)
TurboTax 2011 wnciper (Version: 011.000.1545)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2012 (Version: 2012.0)
TurboTax 2012 WinPerFedFormset (Version: 012.000.2178)
TurboTax 2012 WinPerReleaseEngine (Version: 012.000.0473)
TurboTax 2012 WinPerTaxSupport (Version: 012.000.0184)
TurboTax 2012 wnciper (Version: 012.000.1484)
TurboTax 2012 wrapper (Version: 012.000.0127)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
ViewNX 2 (Version: 2.8.0)
VPRINTOL (Version: 5.03.0000.0001)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
WIRELESS (Version: 5.03.0000.0003)

========================= Devices: ================================

Name: PS/2 Compatible Mouse
Description: PS/2 Compatible Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 1958.94 MB
Available physical RAM: 1135.05 MB
Total Pagefile: 5958.94 MB
Available Pagefile: 4715.34 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:186.56 GB) NTFS

========================= Users: ========================================

User accounts for \\OPTIPLEX390

Administrator            Guest                    Owner                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

01-10-2013 06:14:33 Windows Update
04-10-2013 13:15:03 Windows Update
08-10-2013 06:11:28 Windows Update
08-10-2013 16:41:35 Installed "ViewNX 2"
09-10-2013 07:00:35 Windows Update
15-10-2013 13:32:37 Windows Update
17-10-2013 23:47:51 RegClean Pro Thu, Oct 17, 13  19:47
18-10-2013 00:39:25 SparkTrust PC Cleaner Plus Backup
18-10-2013 00:51:30 SparkTrust PC Cleaner Plus Backup
18-10-2013 00:57:41 SparkTrust PC Cleaner Plus Backup
18-10-2013 00:59:10 SparkTrust PC Cleaner Plus Backup
18-10-2013 00:59:44 SparkTrust PC Cleaner Plus Backup
18-10-2013 01:01:01 SparkTrust PC Cleaner Plus Backup
18-10-2013 01:01:48 SparkTrust PC Cleaner Plus Backup
18-10-2013 01:02:35 SparkTrust PC Cleaner Plus Backup
18-10-2013 01:02:55 SparkTrust PC Cleaner Plus Backup

**** End of log ****



#4 hamluis

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Posted 20 October 2013 - 09:39 AM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

 

Louis



#5 nobles5180

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Posted 20 October 2013 - 11:32 AM

http://speccy.piriform.com/results/ZYI2nMuOPERlwCWlV2k744f



#6 hamluis

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Posted 20 October 2013 - 05:04 PM

I suggest that you uninstall SparkTrust PC Cleaner Plus (Version: 3.1.10.0)...and follow that up with running the chkdsk /r  command..

 

BC does not support the use of such programs on any version of Windows.

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Louis

 






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