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Antivirus Security Pro - Won't let me boot into Safe Mode


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8 replies to this topic

#1 KBruno

KBruno

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Posted 18 October 2013 - 02:25 PM

Hi, my mothers Compaq Presario Windows 7 became infected with Antivirus Security Pro.  I have tried to boot into safe mode with and without networking to no avail, it will look like it is working in but will bring up the windows screen and then indicate that it is logging off. I am unable to bring up tskmgr, mbam or rkill in regular mode.  Per a previous post I ran fst64 to get the information and am copying it below:

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 02-10-2013
Ran by SYSTEM on MININT-5T4B15L on 18-10-2013 14:58:14
Running from H:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [PC-Doctor for Windows localizer] - C:\Program Files\PC-Doctor for Windows\localizer.exe [95728 2009-09-16] (PC-Doctor, Inc.)
HKLM\...\Run: [AS2014] - C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe [659096 2013-10-18] ()
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,,C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe -sm,
HKLM\...\Policies\Explorer: [NoControlPanel] 0
HKLM-x32\...\Run: [hpsysdrv] - c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe [62768 2008-11-20] (Hewlett-Packard)
HKLM-x32\...\Run: [HP Remote Solution] - C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe [656896 2009-08-24] (Hewlett-Packard)
HKLM-x32\...\Run: [HP Software Update] - c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [54576 2008-12-08] (Hewlett-Packard)
HKLM-x32\...\Run: [GrooveMonitor] - C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe [31072 2008-10-25] (Microsoft Corporation)
HKLM-x32\...\Run: [LogitechQuickCamRibbon] - C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe [2793304 2009-10-14] ()
HKLM-x32\...\Run: [QuickTime Task] - C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2011-07-05] (Apple Inc.)
HKLM-x32\...\Run: [McAfeeUpdaterUI] - C:\Program Files (x86)\McAfee\Common Framework\udaterui.exe [161088 2011-01-12] (McAfee, Inc.)
HKLM-x32\...\Run: [ShStatEXE] - C:\Program Files (x86)\McAfee\VirusScan Enterprise\SHSTAT.EXE [215360 2011-09-14] (McAfee, Inc.)
HKLM-x32\...\Run: [Recipe Hub Search Scope Monitor] - C:\PROGRA~2\RECIPE~2\bar\1.bin\2jsrchmn.exe [38440 2012-07-18] (MindSpark)
HKLM-x32\...\Run: [RecipeHub_2j Browser Plugin Loader] - C:\Program Files (x86)\RecipeHub_2j\bar\1.bin\2jbrmon.exe [30096 2012-07-18] (VER_COMPANY_NAME)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [958576 2013-04-04] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [253816 2013-03-12] (Oracle Corporation)
HKU\Default\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
HKU\Default User\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
HKU\Grandma's\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
HKU\Grandma's\...\Run: [DW6] - "C:\Program Files (x86)\The Weather Channel FW\Desktop\DesktopWeather.exe"
HKU\Grandma's\...\Run: [Google Update] - C:\Users\Grandma's\AppData\Local\Google\Update\GoogleUpdate.exe [136176 2011-04-28] (Google Inc.)
HKU\Grandma's\...\Run: [Facebook Update] - C:\Users\Grandma's\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2012-07-11] (Facebook Inc.)
HKU\Grandma's\...\Run: [Akamai NetSession Interface] - C:\Users\Grandma's\AppData\Local\Akamai\netsession_win.exe [4489472 2013-06-04] (Akamai Technologies, Inc.)
HKU\Grandma's\...\Run: [DW7] - C:\Program Files (x86)\The Weather Channel\The Weather Channel App\TWCApp.exe [13103104 2013-07-21] (The Weather Channel)
HKU\Grandma's\...\Run: [GoogleChromeAutoLaunch_035269D2B42571DFC980092AE7CA6CFC] - C:\Users\Grandma's\AppData\Local\Google\Chrome\Application\chrome.exe [844752 2013-10-08] (Google Inc.)
HKU\Grandma's\...\Run: [StartNow Search Protect] - "C:\Program Files (x86)\StartNow Toolbar\search_protect.exe" /RELAY /REPORT /PROTECT
HKU\Grandma's\...\Run: [AS2014] - C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe [659096 2013-10-18] ()
HKU\UpdatusUser\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN

==================== Services (Whitelisted) =================

S2 Akamai; c:\program files (x86)\common files\akamai/netsession_win_8fa3539.dll [4569856 2013-07-03] (Akamai Technologies, Inc.)
S2 McAfeeFramework; C:\Program Files (x86)\McAfee\Common Framework\FrameworkService.exe [120128 2011-01-12] (McAfee, Inc.)
S3 McComponentHostService; C:\Program Files (x86)\McAfee Security Scan\2.1.121\McCHSvc.exe [227232 2010-09-02] (McAfee, Inc.)
S2 McShield; C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe [199008 2012-06-21] (McAfee, Inc.)
S2 McTaskManager; C:\Program Files (x86)\McAfee\VirusScan Enterprise\vstskmgr.exe [209760 2011-09-14] (McAfee, Inc.)
S2 mfevtp; C:\Windows\system32\mfevtps.exe [158832 2012-06-21] (McAfee, Inc.)
S2 RecipeHub_2jService; C:\PROGRA~2\RECIPE~2\bar\1.bin\2jbarsvc.exe [42504 2012-07-18] (COMPANYVERS_NAME)

==================== Drivers (Whitelisted) ====================

S3 LVPr2M64; C:\Windows\System32\DRIVERS\LVPr2M64.sys [30232 2009-10-06] ()
S3 LVPr2Mon; C:\Windows\System32\DRIVERS\LVPr2M64.sys [30232 2009-10-06] ()
S3 mfeapfk; C:\Windows\System32\drivers\mfeapfk.sys [158712 2012-06-21] (McAfee, Inc.)
S3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [228752 2012-06-21] (McAfee, Inc.)
S0 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [642952 2012-06-21] (McAfee, Inc.)
S3 mferkdet; C:\Windows\System32\drivers\mferkdet.sys [100904 2012-06-21] (McAfee, Inc.)
S0 mfewfpk; C:\Windows\System32\drivers\mfewfpk.sys [283744 2012-06-21] (McAfee, Inc.)
S3 EraserUtilDrv11010; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilDrv11010.sys [x]
S3 mfeavfk01; No ImagePath
S3 PCDSRVC{F36B3A4C-F95654BD-06000000}_0; \??\c:\program files\pc-doctor for windows\pcdsrvc_x64.pkms [x]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-10-18 14:58 - 2013-10-18 14:58 - 00000000 ____D C:\FRST
2013-10-18 10:27 - 2013-10-18 10:27 - 00000002 _____ C:\Users\Grandma's\Desktop\Rkill.txt
2013-10-18 09:44 - 2013-10-18 10:30 - 00001672 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro.lnk
2013-10-18 09:44 - 2013-10-18 10:30 - 00000118 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro support.url
2013-10-18 09:43 - 2013-10-18 10:31 - 00000000 ____D C:\ProgramData\6DXrl3Xn
2013-10-18 09:41 - 2013-10-18 09:41 - 00065536 _____ C:\Users\Grandma's\AppData\Local\nvnorvpl.exe
2013-10-10 23:23 - 2013-09-22 15:27 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2013-10-10 23:23 - 2013-09-22 15:27 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2013-10-10 23:23 - 2013-09-22 14:54 - 00526336 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-10-10 23:23 - 2013-09-20 19:38 - 02706432 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-10-10 23:23 - 2013-09-20 19:30 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2013-10-10 23:22 - 2013-09-22 15:28 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2013-10-10 23:22 - 2013-09-22 15:28 - 01141248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 14335488 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 13761024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 02876928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 02048512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2013-10-10 23:22 - 2013-09-22 15:27 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2013-10-10 23:22 - 2013-09-22 14:55 - 02241024 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-10-10 23:22 - 2013-09-22 14:55 - 01365504 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-10-10 23:22 - 2013-09-22 14:55 - 00051712 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
2013-10-10 23:22 - 2013-09-22 14:54 - 19252224 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 15404544 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 03959296 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 02647552 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 00855552 _____ (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 00603136 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 00136704 _____ (Microsoft Corporation) C:\Windows\System32\iesysprep.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 00067072 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 00053248 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-10-10 23:22 - 2013-09-22 14:54 - 00039936 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll
2013-10-10 23:22 - 2013-09-20 18:48 - 00089600 _____ (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe
2013-10-10 23:22 - 2013-09-20 18:39 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe
2013-10-10 08:39 - 2013-10-10 08:39 - 17813896 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe
2013-10-10 08:13 - 2013-09-13 17:10 - 00497152 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\afd.sys
2013-10-10 08:13 - 2013-09-07 18:30 - 01903552 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\tcpip.sys
2013-10-10 08:13 - 2013-09-07 18:27 - 00327168 _____ (Microsoft Corporation) C:\Windows\System32\mswsock.dll
2013-10-10 08:13 - 2013-09-07 18:03 - 00231424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mswsock.dll
2013-10-10 08:13 - 2013-08-28 18:17 - 05549504 _____ (Microsoft Corporation) C:\Windows\System32\ntoskrnl.exe
2013-10-10 08:13 - 2013-08-28 18:16 - 01732032 _____ (Microsoft Corporation) C:\Windows\System32\ntdll.dll
2013-10-10 08:13 - 2013-08-28 18:16 - 00859648 _____ (Microsoft Corporation) C:\Windows\System32\tdh.dll
2013-10-10 08:13 - 2013-08-28 18:16 - 00243712 _____ (Microsoft Corporation) C:\Windows\System32\wow64.dll
2013-10-10 08:13 - 2013-08-28 18:13 - 00878080 _____ (Microsoft Corporation) C:\Windows\System32\advapi32.dll
2013-10-10 08:13 - 2013-08-28 17:51 - 03969472 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntkrnlpa.exe
2013-10-10 08:13 - 2013-08-28 17:51 - 03914176 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntoskrnl.exe
2013-10-10 08:13 - 2013-08-28 17:50 - 01292192 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntdll.dll
2013-10-10 08:13 - 2013-08-28 17:50 - 00619520 _____ (Microsoft Corporation) C:\Windows\SysWOW64\tdh.dll
2013-10-10 08:13 - 2013-08-28 17:50 - 00005120 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wow32.dll
2013-10-10 08:13 - 2013-08-28 17:48 - 00640512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\advapi32.dll
2013-10-10 08:13 - 2013-08-28 16:49 - 00025600 _____ (Microsoft Corporation) C:\Windows\SysWOW64\setup16.exe
2013-10-10 08:13 - 2013-08-28 16:49 - 00014336 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ntvdm64.dll
2013-10-10 08:13 - 2013-08-28 16:49 - 00007680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\instnm.exe
2013-10-10 08:13 - 2013-08-28 16:49 - 00002048 _____ (Microsoft Corporation) C:\Windows\SysWOW64\user.exe
2013-10-10 08:13 - 2013-08-27 17:21 - 03155968 _____ (Microsoft Corporation) C:\Windows\System32\win32k.sys
2013-10-10 08:13 - 2013-08-27 17:12 - 00461312 _____ (Microsoft Corporation) C:\Windows\System32\scavengeui.dll
2013-10-10 08:13 - 2013-08-01 04:09 - 00983488 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\dxgkrnl.sys
2013-10-10 08:13 - 2013-07-20 02:33 - 00124112 _____ (Microsoft Corporation) C:\Windows\System32\PresentationCFFRasterizerNative_v0300.dll
2013-10-10 08:13 - 2013-07-20 02:33 - 00102608 _____ (Microsoft Corporation) C:\Windows\SysWOW64\PresentationCFFRasterizerNative_v0300.dll
2013-10-10 08:13 - 2013-07-12 02:41 - 00100864 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\usbcir.sys
2013-10-10 08:13 - 2013-07-12 02:40 - 00109824 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\USBAUDIO.sys
2013-10-10 08:13 - 2013-07-04 04:57 - 00259584 _____ (Microsoft Corporation) C:\Windows\System32\WebClnt.dll
2013-10-10 08:13 - 2013-07-04 04:50 - 00633856 _____ (Microsoft Corporation) C:\Windows\System32\comctl32.dll
2013-10-10 08:13 - 2013-07-04 04:50 - 00102400 _____ (Microsoft Corporation) C:\Windows\System32\davclnt.dll
2013-10-10 08:13 - 2013-07-04 03:57 - 00205824 _____ (Microsoft Corporation) C:\Windows\SysWOW64\WebClnt.dll
2013-10-10 08:13 - 2013-07-04 03:51 - 00081920 _____ (Microsoft Corporation) C:\Windows\SysWOW64\davclnt.dll
2013-10-10 08:13 - 2013-07-04 03:50 - 00530432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\comctl32.dll
2013-10-10 08:13 - 2013-07-04 02:11 - 00140800 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\mrxdav.sys
2013-10-10 08:13 - 2013-07-02 20:40 - 00042496 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\usbscan.sys
2013-10-10 08:13 - 2013-07-02 20:05 - 00076800 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\hidclass.sys
2013-10-10 08:13 - 2013-07-02 20:05 - 00032896 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\hidparse.sys
2013-10-10 08:13 - 2013-06-25 14:55 - 00785624 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\Wdf01000.sys
2013-10-10 08:13 - 2013-06-05 21:50 - 00041472 _____ (Microsoft Corporation) C:\Windows\System32\lpk.dll
2013-10-10 08:13 - 2013-06-05 21:49 - 00100864 _____ (Microsoft Corporation) C:\Windows\System32\fontsub.dll
2013-10-10 08:13 - 2013-06-05 21:49 - 00014336 _____ (Microsoft Corporation) C:\Windows\System32\dciman32.dll
2013-10-10 08:13 - 2013-06-05 21:47 - 00046080 _____ (Adobe Systems) C:\Windows\System32\atmlib.dll
2013-10-10 08:13 - 2013-06-05 20:57 - 00025600 _____ (Microsoft Corporation) C:\Windows\SysWOW64\lpk.dll
2013-10-10 08:13 - 2013-06-05 20:51 - 00070656 _____ (Microsoft Corporation) C:\Windows\SysWOW64\fontsub.dll
2013-10-10 08:13 - 2013-06-05 20:50 - 00010240 _____ (Microsoft Corporation) C:\Windows\SysWOW64\dciman32.dll
2013-10-10 08:13 - 2013-06-05 19:30 - 00368128 _____ (Adobe Systems Incorporated) C:\Windows\System32\atmfd.dll
2013-10-10 08:13 - 2013-06-05 19:01 - 00295424 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\atmfd.dll
2013-10-10 08:13 - 2013-06-05 19:01 - 00034304 _____ (Adobe Systems) C:\Windows\SysWOW64\atmlib.dll
2013-10-02 09:58 - 2013-10-02 09:59 - 00000000 ____D C:\Program Files (x86)\Mozilla Firefox

==================== One Month Modified Files and Folders =======

2013-10-18 14:58 - 2013-10-18 14:58 - 00000000 ____D C:\FRST
2013-10-18 10:52 - 2010-03-19 09:20 - 01279533 _____ C:\Windows\WindowsUpdate.log
2013-10-18 10:52 - 2009-07-13 20:45 - 00015792 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-10-18 10:52 - 2009-07-13 20:45 - 00015792 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-10-18 10:39 - 2012-05-12 11:49 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-10-18 10:37 - 2009-07-13 21:13 - 00783310 _____ C:\Windows\System32\PerfStringBackup.INI
2013-10-18 10:31 - 2013-10-18 09:43 - 00000000 ____D C:\ProgramData\6DXrl3Xn
2013-10-18 10:31 - 2011-12-08 01:03 - 00000000 ____D C:\QUARANTINE
2013-10-18 10:30 - 2013-10-18 09:44 - 00001672 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro.lnk
2013-10-18 10:30 - 2013-10-18 09:44 - 00000118 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro support.url
2013-10-18 10:30 - 2010-09-02 20:05 - 00000900 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-10-18 10:30 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-10-18 10:30 - 2009-07-13 20:51 - 00050453 _____ C:\Windows\setupact.log
2013-10-18 10:29 - 2010-01-07 18:28 - 00114982 _____ C:\Windows\PFRO.log
2013-10-18 10:27 - 2013-10-18 10:27 - 00000002 _____ C:\Users\Grandma's\Desktop\Rkill.txt
2013-10-18 10:19 - 2011-06-01 15:30 - 00000924 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-584557464-139524119-473535447-1000UA.job
2013-10-18 10:07 - 2010-09-02 20:05 - 00000904 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-10-18 09:41 - 2013-10-18 09:41 - 00065536 _____ C:\Users\Grandma's\AppData\Local\nvnorvpl.exe
2013-10-18 08:35 - 2011-09-20 16:22 - 00000944 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-584557464-139524119-473535447-1000UA.job
2013-10-18 08:19 - 2011-06-01 15:30 - 00000872 _____ C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-584557464-139524119-473535447-1000Core.job
2013-10-18 04:24 - 2011-06-01 15:30 - 00002391 _____ C:\Users\Grandma's\Desktop\Google Chrome.lnk
2013-10-17 20:35 - 2011-09-20 16:22 - 00000922 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-584557464-139524119-473535447-1000Core.job
2013-10-17 12:25 - 2010-06-12 11:34 - 00003954 _____ C:\Windows\System32\Tasks\User_Feed_Synchronization-{F50A8043-4423-44EC-AF10-F6E739B0C9F5}
2013-10-11 00:22 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\rescache
2013-10-10 23:42 - 2013-01-21 14:48 - 00000000 ____D C:\Program Files (x86)\Mozilla Maintenance Service
2013-10-10 23:42 - 2009-07-13 20:45 - 00858432 _____ C:\Windows\System32\FNTCACHE.DAT
2013-10-10 23:21 - 2010-08-26 10:04 - 00777034 _____ C:\Windows\SysWOW64\PerfStringBackup.INI
2013-10-10 23:10 - 2013-07-20 23:11 - 00000000 ____D C:\Windows\System32\MRT
2013-10-10 23:10 - 2010-05-27 10:32 - 80541720 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe
2013-10-10 23:02 - 2010-09-02 20:05 - 00003900 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2013-10-10 23:02 - 2010-09-02 20:05 - 00003648 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2013-10-10 08:39 - 2013-10-10 08:39 - 17813896 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerInstaller.exe
2013-10-10 08:39 - 2012-05-12 11:49 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2013-10-10 08:39 - 2012-05-12 11:49 - 00003768 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater
2013-10-10 08:39 - 2011-09-24 04:55 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2013-10-10 08:14 - 2011-06-01 15:30 - 00003902 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-584557464-139524119-473535447-1000UA
2013-10-10 08:14 - 2011-06-01 15:30 - 00003506 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-584557464-139524119-473535447-1000Core
2013-10-03 08:44 - 2013-01-21 14:49 - 00000000 ____D C:\Users\Grandma's\AppData\Local\Mozilla
2013-10-02 09:59 - 2013-10-02 09:58 - 00000000 ____D C:\Program Files (x86)\Mozilla Firefox
2013-10-01 08:47 - 2012-10-31 17:32 - 00000000 ____D C:\Users\Grandma's\AppData\Roaming\Mozilla
2013-09-26 20:14 - 2010-05-26 11:48 - 00003210 _____ C:\Windows\System32\Tasks\HPCeeScheduleForGrandma's
2013-09-26 20:14 - 2010-05-26 11:48 - 00000348 _____ C:\Windows\Tasks\HPCeeScheduleForGrandma's.job
2013-09-22 15:28 - 2013-10-10 23:22 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2013-09-22 15:28 - 2013-10-10 23:22 - 01141248 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2013-09-22 15:27 - 2013-10-10 23:23 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2013-09-22 15:27 - 2013-10-10 23:23 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 14335488 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 13761024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 02876928 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 02048512 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2013-09-22 15:27 - 2013-10-10 23:22 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2013-09-22 14:55 - 2013-10-10 23:22 - 02241024 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-09-22 14:55 - 2013-10-10 23:22 - 01365504 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-09-22 14:55 - 2013-10-10 23:22 - 00051712 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
2013-09-22 14:54 - 2013-10-10 23:23 - 00526336 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 19252224 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 15404544 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 03959296 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 02647552 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 00855552 _____ (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 00603136 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 00136704 _____ (Microsoft Corporation) C:\Windows\System32\iesysprep.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 00067072 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 00053248 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-09-22 14:54 - 2013-10-10 23:22 - 00039936 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll
2013-09-20 19:38 - 2013-10-10 23:23 - 02706432 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-09-20 19:30 - 2013-10-10 23:23 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2013-09-20 18:48 - 2013-10-10 23:22 - 00089600 _____ (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe
2013-09-20 18:39 - 2013-10-10 23:22 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe

Some content of TEMP:
====================
C:\Users\Grandma's\AppData\Local\Temp\7za.exe
C:\Users\Grandma's\AppData\Local\Temp\ApnStub.exe
C:\Users\Grandma's\AppData\Local\Temp\aro.exe
C:\Users\Grandma's\AppData\Local\Temp\ask.exe
C:\Users\Grandma's\AppData\Local\Temp\AskSLib.dll
C:\Users\Grandma's\AppData\Local\Temp\atstpip.exe
C:\Users\Grandma's\AppData\Local\Temp\contentDATs.exe
C:\Users\Grandma's\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\Grandma's\AppData\Local\Temp\GoogleToolbarInstaller.exe
C:\Users\Grandma's\AppData\Local\Temp\IPx64_1033.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u23-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u24-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u26-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u29-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u31-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u33-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u10-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u11-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u7-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\mssinstaller.exe
C:\Users\Grandma's\AppData\Local\Temp\ooVooTBing.exe
C:\Users\Grandma's\AppData\Local\Temp\ose00000.exe
C:\Users\Grandma's\AppData\Local\Temp\PicasaUpdater_3228.exe
C:\Users\Grandma's\AppData\Local\Temp\qc_a402013b_7656_4f6f_b57f_5a8ef69f5fc4_64.exe
C:\Users\Grandma's\AppData\Local\Temp\SecurityScan_Release.exe
C:\Users\Grandma's\AppData\Local\Temp\The_Weather_Channel_Application.exe
C:\Users\Grandma's\AppData\Local\Temp\WCCZ_Chrome.exe
C:\Users\Grandma's\AppData\Local\Temp\YontooIEClient.dll
C:\Users\Grandma's\AppData\Local\Temp\{E46EAAB7-8233-4EE4-B00E-1974D1E3373B}-chrome_installer.exe


==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points  =========================

6
Restore point made on: 2013-09-03 12:52:13
Restore point made on: 2013-09-12 14:48:41
Restore point made on: 2013-09-12 23:00:36
Restore point made on: 2013-09-26 20:14:51
Restore point made on: 2013-10-06 15:33:46
Restore point made on: 2013-10-10 23:00:51

==================== Memory info ===========================

Percentage of memory in use: 25%
Total physical RAM: 2815.3 MB
Available physical RAM: 2098.8 MB
Total Pagefile: 2813.45 MB
Available Pagefile: 2093.26 MB
Total Virtual: 8192 MB
Available Virtual: 8191.87 MB

==================== Drives ================================

Drive c: (COMPAQ) (Fixed) (Total:455.79 GB) (Free:368.45 GB) NTFS
Drive e: (FACTORY_IMAGE) (Fixed) (Total:9.87 GB) (Free:1.48 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive h: (USB20FD) (Removable) (Total:3.77 GB) (Free:3.76 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.08 GB) (Free:0.07 GB) NTFS
Drive y: (SYSTEM) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[System with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 466 GB) (Disk ID: 1549F232)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=456 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=10 GB) - (Type=07 NTFS)

========================================================
Disk: 2 (MBR Code: Windows XP) (Size: 4 GB) (Disk ID: C3072E18)
Partition 1: (Active) - (Size=4 GB) - (Type=0C)


LastRegBack: 2013-10-11 00:12

==================== End Of Log ============================

 

Please let me know what else I can supply you with.

 

THanks for your help in advance!

 

Karen

Attached Files

  • Attached File  FRST.txt   27.67KB   0 downloads


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#2 KBruno

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Posted 18 October 2013 - 02:28 PM

One more thing, in looking at the above log, is shows several restore points, however, when I tried to to access them, I was told that system restore was turned off.



#3 gringo_pr

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Posted 18 October 2013 - 02:53 PM


Hello KBruno

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
HKLM\...\Run: [AS2014] - C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe [659096 2013-10-18] ()
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,,C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe -sm,
HKU\Grandma's\...\Run: [StartNow Search Protect] - "C:\Program Files (x86)\StartNow Toolbar\search_protect.exe" /RELAY /REPORT /PROTECT
HKU\Grandma's\...\Run: [AS2014] - C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe [659096 2013-10-18] ()
2013-10-18 09:44 - 2013-10-18 10:30 - 00001672 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro.lnk
2013-10-18 09:44 - 2013-10-18 10:30 - 00000118 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro support.url
2013-10-18 09:43 - 2013-10-18 10:31 - 00000000 ____D C:\ProgramData\6DXrl3Xn
2013-10-18 09:41 - 2013-10-18 09:41 - 00065536 _____ C:\Users\Grandma's\AppData\Local\nvnorvpl.exe
C:\Users\Grandma's\AppData\Local\Temp\7za.exe
C:\Users\Grandma's\AppData\Local\Temp\ApnStub.exe
C:\Users\Grandma's\AppData\Local\Temp\aro.exe
C:\Users\Grandma's\AppData\Local\Temp\ask.exe
C:\Users\Grandma's\AppData\Local\Temp\AskSLib.dll
C:\Users\Grandma's\AppData\Local\Temp\atstpip.exe
C:\Users\Grandma's\AppData\Local\Temp\contentDATs.exe
C:\Users\Grandma's\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\Grandma's\AppData\Local\Temp\GoogleToolbarInstaller.exe
C:\Users\Grandma's\AppData\Local\Temp\IPx64_1033.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u23-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u24-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u26-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u29-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u31-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u33-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u10-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u11-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u7-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\mssinstaller.exe
C:\Users\Grandma's\AppData\Local\Temp\ooVooTBing.exe
C:\Users\Grandma's\AppData\Local\Temp\ose00000.exe
C:\Users\Grandma's\AppData\Local\Temp\PicasaUpdater_3228.exe
C:\Users\Grandma's\AppData\Local\Temp\qc_a402013b_7656_4f6f_b57f_5a8ef69f5fc4_64.exe
C:\Users\Grandma's\AppData\Local\Temp\SecurityScan_Release.exe
C:\Users\Grandma's\AppData\Local\Temp\The_Weather_Channel_Application.exe
C:\Users\Grandma's\AppData\Local\Temp\WCCZ_Chrome.exe
C:\Users\Grandma's\AppData\Local\Temp\YontooIEClient.dll
C:\Users\Grandma's\AppData\Local\Temp\{E46EAAB7-8233-4EE4-B00E-1974D1E3373B}-chrome_installer.exe


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 KBruno

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Posted 18 October 2013 - 03:41 PM

Gringo,

 

Thanks!  I ran as instructed and then was able to reboot successfully without security pro popping up.  I am also able to open Malwarbytes (I didn't run it) unlike before.  Here is the log:

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-10-2013
Ran by SYSTEM at 2013-10-18 16:33:40 Run:1
Running from H:\
Boot Mode: Recovery
==============================================

Content of fixlist:
*****************
HKLM\...\Run: [AS2014] - C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe [659096 2013-10-18] ()
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,,C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe -sm,
HKU\Grandma's\...\Run: [StartNow Search Protect] - "C:\Program Files (x86)\StartNow Toolbar\search_protect.exe" /RELAY /REPORT /PROTECT
HKU\Grandma's\...\Run: [AS2014] - C:\ProgramData\6DXrl3Xn\6DXrl3Xn.exe [659096 2013-10-18] ()
2013-10-18 09:44 - 2013-10-18 10:30 - 00001672 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro.lnk
2013-10-18 09:44 - 2013-10-18 10:30 - 00000118 _____ C:\Users\Grandma's\Desktop\Antivirus Security Pro support.url
2013-10-18 09:43 - 2013-10-18 10:31 - 00000000 ____D C:\ProgramData\6DXrl3Xn
2013-10-18 09:41 - 2013-10-18 09:41 - 00065536 _____ C:\Users\Grandma's\AppData\Local\nvnorvpl.exe
C:\Users\Grandma's\AppData\Local\Temp\7za.exe
C:\Users\Grandma's\AppData\Local\Temp\ApnStub.exe
C:\Users\Grandma's\AppData\Local\Temp\aro.exe
C:\Users\Grandma's\AppData\Local\Temp\ask.exe
C:\Users\Grandma's\AppData\Local\Temp\AskSLib.dll
C:\Users\Grandma's\AppData\Local\Temp\atstpip.exe
C:\Users\Grandma's\AppData\Local\Temp\contentDATs.exe
C:\Users\Grandma's\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\Grandma's\AppData\Local\Temp\GoogleToolbarInstaller.exe
C:\Users\Grandma's\AppData\Local\Temp\IPx64_1033.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u23-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u24-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u26-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u29-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u31-windows-i586-iftw-rv.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-6u33-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u10-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u11-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\jre-7u7-windows-i586-iftw.exe
C:\Users\Grandma's\AppData\Local\Temp\mssinstaller.exe
C:\Users\Grandma's\AppData\Local\Temp\ooVooTBing.exe
C:\Users\Grandma's\AppData\Local\Temp\ose00000.exe
C:\Users\Grandma's\AppData\Local\Temp\PicasaUpdater_3228.exe
C:\Users\Grandma's\AppData\Local\Temp\qc_a402013b_7656_4f6f_b57f_5a8ef69f5fc4_64.exe
C:\Users\Grandma's\AppData\Local\Temp\SecurityScan_Release.exe
C:\Users\Grandma's\AppData\Local\Temp\The_Weather_Channel_Application.exe
C:\Users\Grandma's\AppData\Local\Temp\WCCZ_Chrome.exe
C:\Users\Grandma's\AppData\Local\Temp\YontooIEClient.dll
C:\Users\Grandma's\AppData\Local\Temp\{E46EAAB7-8233-4EE4-B00E-1974D1E3373B}-chrome_installer.exe


*****************

HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\AS2014 => Value deleted successfully.
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Userinit => Value was restored successfully.
HKU\Grandma's\Software\Microsoft\Windows\CurrentVersion\Run\\StartNow Search Protect => Value deleted successfully.
HKU\Grandma's\Software\Microsoft\Windows\CurrentVersion\Run\\AS2014 => Value deleted successfully.
C:\Users\Grandma's\Desktop\Antivirus Security Pro.lnk => Moved successfully.
C:\Users\Grandma's\Desktop\Antivirus Security Pro support.url => Moved successfully.
C:\ProgramData\6DXrl3Xn => Moved successfully.
C:\Users\Grandma's\AppData\Local\nvnorvpl.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\7za.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\ApnStub.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\aro.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\ask.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\AskSLib.dll => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\atstpip.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\contentDATs.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\FlashPlayerUpdate.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\GoogleToolbarInstaller.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\IPx64_1033.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-6u23-windows-i586-iftw-rv.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-6u24-windows-i586-iftw-rv.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-6u26-windows-i586-iftw-rv.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-6u29-windows-i586-iftw-rv.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-6u31-windows-i586-iftw-rv.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-6u33-windows-i586-iftw.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-7u10-windows-i586-iftw.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-7u11-windows-i586-iftw.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-7u13-windows-i586-iftw.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-7u17-windows-i586-iftw.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\jre-7u7-windows-i586-iftw.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\mssinstaller.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\ooVooTBing.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\ose00000.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\PicasaUpdater_3228.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\qc_a402013b_7656_4f6f_b57f_5a8ef69f5fc4_64.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\SecurityScan_Release.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\The_Weather_Channel_Application.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\WCCZ_Chrome.exe => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\YontooIEClient.dll => Moved successfully.
C:\Users\Grandma's\AppData\Local\Temp\{E46EAAB7-8233-4EE4-B00E-1974D1E3373B}-chrome_installer.exe => Moved successfully.

==== End of Fixlog ====



#5 gringo_pr

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Posted 18 October 2013 - 09:51 PM



Hello KBruno

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#6 KBruno

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Posted 19 October 2013 - 10:57 AM

Thanks for responding back so quickly. The computer still seems to be running well.  I have not seen any signs of the former Antivirus.  Below are the requested reports:

 

AdwCleaner:

 

# AdwCleaner v3.008 - Report created 19/10/2013 at 11:13:29
# Updated 17/10/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Grandma's - GRANDMAS-PC
# Running from : C:\Users\Grandma's\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Tarma Installer
Folder Deleted : C:\ProgramData\Trymedia
Folder Deleted : C:\ProgramData\WeCareReminder
Folder Deleted : C:\Program Files (x86)\Yontoo Layers Runtime
Folder Deleted : C:\Users\Grandma's\AppData\Local\apn
Folder Deleted : C:\Users\Grandma's\AppData\Local\StartNow
Folder Deleted : C:\Users\GRANDM~1\AppData\Local\Temp\AskSearch
Folder Deleted : C:\Users\GRANDM~1\AppData\Local\Temp\boost_interprocess
Folder Deleted : C:\Users\Grandma's\AppData\Roaming\iWin
Folder Deleted : C:\Users\Grandma's\AppData\Local\Google\Chrome\User Data\Default\Extensions\niapdbllcanepiiimjjndipklodoedlc
File Deleted : C:\END
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\niapdbllcanepiiimjjndipklodoedlc
Key Deleted : HKLM\SOFTWARE\Classes\AppID\IEHelperv2.5.0.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\YontooIEClient.DLL
Key Deleted : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder
Key Deleted : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder.1
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Api
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Api.1
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Layers
Key Deleted : HKLM\SOFTWARE\Classes\YontooIEClient.Layers.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Recipe Hub Search Scope Monitor]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [RecipeHub_2j Browser Plugin Loader]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4FBBF769-ECEB-420A-B536-133B1D505C36}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{CFDAFE39-20CE-451D-BD45-A37452F39CF0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{99066096-8989-4612-841F-621A01D54AD7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F773BB94-6C19-4643-A570-0E429103D1C3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FE9271F2-6EFD-44B0-A826-84C829536E93}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F773BB94-6C19-4643-A570-0E429103D1C3}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B12920CF-BE13-4C09-890D-1B6EFFFE2FBE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D372567D-67C1-4B29-B3F0-159B52B3E967}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5911488E-9D1E-40EC-8CBB-06B231CC153F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6E13D095-45C3-4271-9475-F3B48227DD9F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{6E13D095-45C3-4271-9475-F3B48227DD9F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{AC5B6CDA-8F90-4740-9A8C-28AC5D3C73FE}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{28347AC4-F13F-4469-B7BC-B7F5ABFD79B0}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{ABD93EAF-D775-BC54-E63B-2804F22FD156}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{28347AC4-F13F-4469-B7BC-B7F5ABFD79B0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{28347AC4-F13F-4469-B7BC-B7F5ABFD79B0}
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\wecarereminder
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\Zugo
Key Deleted : HKLM\Software\PIP
Key Deleted : [x64] HKLM\SOFTWARE\Tarma Installer
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16720

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]

-\\ Mozilla Firefox v24.0 (en-US)

[ File : C:\Users\Grandma's\AppData\Roaming\Mozilla\Firefox\Profiles\nuof39fz.default\prefs.js ]

Line Deleted : user_pref("keyword.URL", "hxxp://search.startnow.com/s/?src=addrbar&provider=&provider_name=startnow&provider_code=&partner_id=999&product_id=10&affiliate_id=&channel=&toolbar_id=&toolbar_version=&ins[...]

-\\ Google Chrome v

[ File : C:\Users\Grandma's\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [8700 octets] - [19/10/2013 11:09:52]
AdwCleaner[S0].txt - [7760 octets] - [19/10/2013 11:13:29]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [7820 octets] ##########
 

 

JRT:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Windows 7 Home Premium x64
Ran by Grandma's on Sat 10/19/2013 at 11:26:05.69
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\dw7



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\ask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\ask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\YontooSetup-DropDownDeals-SilentInstaller-0FD8_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\YontooSetup-DropDownDeals-SilentInstaller-0FD8_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\ask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\ask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\YontooSetup-DropDownDeals-SilentInstaller-0FD8_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\YontooSetup-DropDownDeals-SilentInstaller-0FD8_RASMANCS
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9230cb90-79de-4945-88a4-762244a25bc8}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9230cb90-79de-4945-88a4-762244a25bc8}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Users\Grandma's\appdata\locallow\recipehub_2j"
Successfully deleted: [Folder] "C:\Users\Grandma's\appdata\locallow\recipehub_2jei"
Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Folder] "C:\Program Files (x86)\recipehub_2j"
Successfully deleted: [Folder] "C:\Program Files (x86)\recipehub_2jei"



~~~ FireFox

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\\2jffxtbr@recipehub_2j.com
Emptied folder: C:\Users\Grandma's\AppData\Roaming\mozilla\firefox\profiles\nuof39fz.default\minidumps [78 files]



~~~ Chrome

Successfully deleted: [Folder] C:\Users\Grandma's\appdata\local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\lkpmjnommfoljgjbckjmjhkmnhfmcmon



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 10/19/2013 at 11:33:55.49
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#7 gringo_pr

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Posted 19 October 2013 - 09:47 PM


Hello KBruno

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 25 October 2013 - 12:28 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 gringo_pr

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Posted 31 October 2013 - 02:25 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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