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Zeroaccess Rootkit symptoms found


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#1 DakotaCat

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Posted 18 October 2013 - 10:14 AM

I have a Window 7 Toshiba laptop with all service pack and updates applied.  I was trying to set up file sharing on my network and found that I had lost access to do that on this laptop.  Every time I turned on network discovery it would shut itself off.  All of the default firewall rules were missing so I couldn't restore them.  I was able to finally get the rules from another Win 7 machine and get them restored and working again and I can now connect to my network.  Network discovery stays on.

 

However, I now had a notification " Zeroaccess Rootkit symptoms found" when I ran rkill and adwcleaner to remove Sweetpacks.  I am comfortable that Sweetpacks and remnants are removed.

 

Please help me remove the Zeroaccess Rootkit before it takes any further hold.

 

Here is rkill log info.

 

Rkill 2.6.2 by Lawrence Abrams (Grinler)
 
Program started at: 10/18/2013 09:48:29 AM in x86 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 * No malware services found to stop.
 
Checking for processes to terminate:
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKCU\SOFTWARE\Classes\.exe "@" exists and is set to !
  * HKCU\SOFTWARE\Classes\.exe has been deleted!
 
Performing miscellaneous checks:
 
 * ALERT: ZEROACCESS rootkit symptoms found!
     * C:\Program Files\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\   \ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\   \...\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\   \...\ﯹ๛\ [ZA Dir]
     * C:\Program Files\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\   \...\ﯹ๛\{8454f630-aead-0a51-249a-1981c3eaba77}\ [ZA Dir]
     * C:\Users\Main\AppData\Local\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\ [ZA Dir]
     * C:\Users\Main\AppData\Local\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\❤≸⋙\ [ZA Dir]
     * C:\Users\Main\AppData\Local\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
     * C:\Users\Main\AppData\Local\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
     * C:\Users\Main\AppData\Local\Google\Desktop\Install\{8454f630-aead-0a51-249a-1981c3eaba77}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{8454f630-aead-0a51-249a-1981c3eaba77}\ [ZA Dir]
 
Checking Windows Service Integrity: 
 * PcaSvc [Missing Service]
 
Searching for Missing Digital Signatures: 
 * No issues found.
 
Checking HOSTS File: 
 * No issues found.
 
Program finished at: 10/18/2013 09:51:15 AM

Edited by DakotaCat, 18 October 2013 - 10:17 AM.


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#2 boopme

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Posted 18 October 2013 - 10:45 AM

Hello DakotaCat

Please repost this log and a DDS log by following this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 boopme

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Posted 18 October 2013 - 07:03 PM

Thank you!

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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