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Windows XP SP3 Automatic Updates tuns off and disables after a few seconds


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13 replies to this topic

#1 captaintex

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Posted 18 October 2013 - 06:10 AM

Hi all.

 

As title, I have a WinXP Pro SP3 that had several virus problems, the evidence was the "italian internet police" full-screen message after user logon.

After using combofix I installed the trial version of Symantec Endpoint protection.

 

SEP found infected exe and trojans.

Now the system seems working ok, except Windows Update.

 

I ran DDS, so find here attached its logs (some are in italian, as the localized version of Win).

 

TIA

Andrea

Attached Files



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#2 nasdaq

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Posted 21 October 2013 - 10:02 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
thisisujrt.gif Please download
Junkware Removal Tool to your Desktop.
  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
  • Please post the contents of JRT.txt into your reply.
===

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.
Please paste the logs in your next reply, DO NOT ATTACH THEM

#3 captaintex

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Posted 21 October 2013 - 01:22 PM

Thank you for your prompt reply.

Here are the logs.

 

 

AdwCleaner[S0].txt (selected "Clean"):

 

# AdwCleaner v3.010 - Report created 21/10/2013 at 19:31:10
# Updated 20/10/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Administrator - PC
# Running from : \\lella\admin\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\sere\Dati applicazioni\Systweak
Folder Deleted : C:\Documents and Settings\Administrator\Dati applicazioni\Systweak

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C358-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C359-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EEE6C35A-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{EEE6C360-6118-11DC-9C72-001320C79847}
Key Deleted : HKLM\Software\systweak
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\RegClean Pro_is1

***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


*************************

AdwCleaner[R0].txt - [1437 octets] - [21/10/2013 19:27:18]
AdwCleaner[S0].txt - [1382 octets] - [21/10/2013 19:31:10]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1442 octets] ##########
 

 

 

JRT.txt:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Microsoft Windows XP x86
Ran by Administrator on 21/10/2013 at 19.49.09,88
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL



~~~ Registry Keys



~~~ Files



~~~ Folders





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 21/10/2013 at 20.09.10,92
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

 

FSS.txt:

 

Farbar Service Scanner Version: 20-10-2013
Ran by Administrator (administrator) on 21-10-2013 at 20:19:28
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".


Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll
[2004-09-09 10:36] - [2008-04-14 04:13] - 0126976 ____A (Microsoft Corporation) 699EE7F752A25180AEB92C3A0EAEE440

C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll
[2004-09-09 10:36] - [2009-04-20 19:18] - 0045568 ____A (Microsoft Corporation) B7A1162B1A26DF7B60D5D9500006096C

C:\WINDOWS\system32\ipnathlp.dll
[2004-09-09 10:36] - [2008-04-14 04:13] - 0332288 ____A (Microsoft Corporation) 152C0555925DFE028E3148FD215146BB

C:\WINDOWS\system32\netman.dll
[2004-09-09 10:37] - [2008-04-14 04:13] - 0198144 ____A (Microsoft Corporation) 02815B70FC4CA8611A926176F1C39FC2

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2004-09-09 10:48] - [2008-04-14 04:13] - 0145408 ____A (Microsoft Corporation) 40911E98D0F1CBB1015F2101982F1DDF

C:\WINDOWS\system32\srsvc.dll
[2004-09-09 10:49] - [2008-04-14 04:13] - 0171520 ____A (Microsoft Corporation) B3E3DA70A7A76E69B872DE3D06D32C19

C:\WINDOWS\system32\Drivers\sr.sys
[2004-09-09 10:49] - [2008-04-14 03:56] - 0073472 ____A (Microsoft Corporation) 618718CAE288BF7CBD8FCBAB2577D932

C:\WINDOWS\system32\wscsvc.dll
[2004-09-09 10:37] - [2008-04-14 04:13] - 0080896 ____A (Microsoft Corporation) 926D921C93CFF1E19EF4DE3E4C8368CA

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2004-09-09 10:48] - [2008-04-14 04:13] - 0145408 ____A (Microsoft Corporation) 40911E98D0F1CBB1015F2101982F1DDF

C:\WINDOWS\system32\wuauserv.dll
[2004-09-09 10:49] - [2008-04-14 04:13] - 0006656 ____A (Microsoft Corporation) CC48415E6C7CBAA441A3D6A6DCCBCFA6

C:\WINDOWS\system32\qmgr.dll
[2004-09-09 10:49] - [2008-04-13 19:13] - 0409088 ____A (Microsoft Corporation) 48C4763A9C8990FB48B73445BEB15D6A

C:\WINDOWS\system32\es.dll
[2004-09-09 10:36] - [2008-07-07 22:27] - 0253952 ____A (Microsoft Corporation) 8360CB9756E598A5C6214EACFB3677C3

C:\WINDOWS\system32\cryptsvc.dll
[2004-09-09 10:36] - [2008-04-14 04:13] - 0062464 ____A (Microsoft Corporation) B6FCBB157E9C8ABDCA4134C535535A8B

C:\WINDOWS\system32\svchost.exe
[2004-09-09 10:37] - [2008-04-14 04:14] - 0014336 ____A (Microsoft Corporation) BB8363ABEC09AA2F9B363484E282117C

C:\WINDOWS\system32\rpcss.dll
[2004-09-09 10:37] - [2009-02-09 12:51] - 0401408 ____A (Microsoft Corporation) BC4E0226341AAEC1222336B3AED86BAB

C:\WINDOWS\system32\services.exe
[2004-09-09 10:37] - [2009-02-09 13:22] - 0111104 ____A (Microsoft Corporation) 26845F272435302E0F3322E660A24F7D


Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) SYMTDI(8) Tcpip(3)
0x080000000400000001000000020000000300000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****



#4 nasdaq

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Posted 22 October 2013 - 06:45 AM

The Windows updates settings are correct.

Try this.

Download ATF Cleaner by Atribune from here hereand save it to your Desktop.
Follow the instructions for the browser you use.

Read the instructions about the cookies. Delete what you do not need.
Double click ATF-Cleaner.exe to run the program.
Check the boxes to the left of:

Windows Temp
Current User Temp
All Users Temp
Temporary Internet Files
*Prefetch (Windows XP) only.
Java Cache


The rest are optional - if you want to remove the lot, check "Select All".
Finally click Empty Selected. When you get the "Done Cleaning" message, click OK.

How is Microsoft updates now?

If you use the Firefox or Opera browsers, you can use this program as a quick way to tidy those up as well.

When you have finished, click on the Exit button in the Main menu.

For Technical Support, double-click the e-mail address located at the bottom of each menu.

* The purpose of Prefetch folder is to increase the speed at which you can access the programs that you use on your PC. Unfortunately, Windows doesn't differentiate between a program you use every day and one you use every blue moon, which means that it may be prefetching a lot of stuff that you rarely use, adding to your startup time.
You may find that the first time you boot up after cleaning out this folder, your PC takes longer to get into gear - the second, and subsequent, boots should be quicker.

#5 captaintex

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Posted 22 October 2013 - 07:48 AM

Thank you.

After ATF has done, I tried to enable and stard the Windows Update Service, but it stops again and goes to "Disabled".

 

In the event viewer (application) I find this error (italian):

"Applicazione che ha provocato l'errore infocard.exe, versione 3.0.4506.2152, modulo che ha provocato l'errore kernel32.dll, versione 5.1.2600.6293, indirizzo errore 0x00012fd3."

 

In English should sound like this

"Application that caused the error infocard.exe, version 3.0.4506.2152, module that has caused the error kernel32.dll, version 5.1.2600.6293, error address 0x00012fd3."

 

Also in the event viewer (application) I find plenty of "Could not start service" on WmiAdapter service.

 

 

EDIT: even if I change the startup mode to "Automatic" without starting the service, it goes to "Disabled" in any case.


Edited by captaintex, 22 October 2013 - 08:25 AM.


#6 nasdaq

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Posted 22 October 2013 - 10:02 AM

Possibly a wrong verion of a file, or one of them is damaged.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2


If your operating system is 64 bit download this tool:
SystemLook_x64.exe
  • Double-click SystemLook.exe
  • to run it.
  • Copy and paste the content
  • of the following bold text into the main textfield:
    :filefind
    infocard.exe
    kernel32.dll
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.[/*
  • Note: The log can also be found on your Desktop entitled SystemLook.txt.


#7 captaintex

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Posted 22 October 2013 - 10:11 AM

Here it is:

 

SystemLook 30.07.11 by jpshortstuff
Log created at 17:10 on 22/10/2013 by Administrator
Administrator - Elevation successful

========== filefind ==========

Searching for "infocard.exe"
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe    --a---- 1421312 bytes    [17:24 29/07/2008]    [11:58 14/10/2013] 02929AD36C0E8ED395045F1F750C987D

Searching for "kernel32.dll"
C:\WINDOWS\$hf_mig$\KB2758857\SP3QFE\kernel32.dll    --a---- 1035776 bytes    [04:57 03/10/2012]    [04:57 03/10/2012] 083A056E05243D6A57BBA23517B51D3F
C:\WINDOWS\$hf_mig$\KB917422\SP2QFE\kernel32.dll    --a---- 1029120 bytes    [10:57 05/07/2006]    [10:57 05/07/2006] 4BBAA51F3CE5852AE38C98F3E1272580
C:\WINDOWS\$hf_mig$\KB935839\SP2QFE\kernel32.dll    --a---- 1030144 bytes    [16:09 16/04/2007]    [16:09 16/04/2007] 6D9421A648F26B8640C63D0F8F2B7D48
C:\WINDOWS\$hf_mig$\KB959426\SP2QFE\kernel32.dll    --a---- 1033216 bytes    [13:54 21/03/2009]    [13:54 21/03/2009] 98993B11907E932A7ED121AAEEC2F3E0
C:\WINDOWS\$hf_mig$\KB959426\SP3GDR\kernel32.dll    --a---- 1033728 bytes    [14:06 21/03/2009]    [14:06 21/03/2009] 5576C1D7AF026D18240ED6A624FD01A2
C:\WINDOWS\$hf_mig$\KB959426\SP3QFE\kernel32.dll    --a---- 1035776 bytes    [13:59 21/03/2009]    [13:59 21/03/2009] A3A365C46057532F6638D57E4C0B66B8
C:\WINDOWS\$NtServicePackUninstall$\kernel32.dll    -----c- 1030144 bytes    [15:06 17/12/2009]    [14:18 21/03/2009] C71A4010BBA2B2998FDF28130E8A0173
C:\WINDOWS\$NtUninstallKB2758857$\kernel32.dll    -----c- 1033728 bytes    [09:48 13/12/2012]    [14:06 21/03/2009] 5576C1D7AF026D18240ED6A624FD01A2
C:\WINDOWS\$NtUninstallKB917422$\kernel32.dll    -----c- 1027584 bytes    [14:45 31/08/2006]    [12:00 19/08/2004] FEB3CC200749FF119BB8B08224A1A594
C:\WINDOWS\$NtUninstallKB935839$\kernel32.dll    -----c- 1028096 bytes    [05:48 14/06/2007]    [10:56 05/07/2006] 967C4531EA54A7AFC019220206863D1B
C:\WINDOWS\$NtUninstallKB959426_0$\kernel32.dll    -----c- 1028608 bytes    [06:18 20/04/2009]    [15:54 16/04/2007] EB1428078E1D10FDEC060857AA526A9F
C:\WINDOWS\$NtUninstallKB959426_1$\kernel32.dll    -----c- 1033728 bytes    [15:24 17/12/2009]    [02:13 14/04/2008] 06157539EBB8B87D47B9B6C5DA44B62F
C:\WINDOWS\ServicePackFiles\i386\kernel32.dll    ------- 1033728 bytes    [11:55 18/10/2013]    [17:13 13/04/2008] 06157539EBB8B87D47B9B6C5DA44B62F
C:\WINDOWS\system32\kernel32.dll    --a---- 1034240 bytes    [08:36 09/09/2004]    [04:58 03/10/2012] 8F1CCE239AECE0D7FF4A240B709DA118
C:\WINDOWS\system32\dllcache\kernel32.dll    --a---- 1034240 bytes    [08:36 09/09/2004]    [04:58 03/10/2012] 8F1CCE239AECE0D7FF4A240B709DA118

-= EOF =-



#8 nasdaq

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Posted 22 October 2013 - 10:45 AM

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247
Vista and Seven - http://windows.microsoft.com/en-gb/windows7/create-a-restore-point
Windows 8 - http://www.eightforums.com/tutorials/4690-restore-point-create-windows-8-a.html

Download this program to your desktop.
Tweaking.com - Windows Repair 1.9.16
http://www.bleepingcomputer.com/download/windows-repair-all-in-one-portable/


Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Windows Firewall
Repair Internet Explorer
Repair MDAC & MS Jet
Remove Policies Set By Infections
Remove Temp Files
Repair Proxy Settings
Unhide Non System Files
Repair Windows Updates
  • Checkmark Restart System When Finished option
  • click the Start button
  • System should restart after repair
Check WMI health now

#9 captaintex

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Posted 22 October 2013 - 08:52 PM

No more problems on WMI.

 

But, Windows Updates still returns to "Disabled".

I noticed that also the "Security center" service has the same issue: it returns to "Disabled" state after a few seconds.



#10 nasdaq

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Posted 23 October 2013 - 09:23 AM


Windows - Security center has been disabled

Try this fix.

http://en.kioskea.net/faq/11114-windows-security-center-has-been-disabled

In the bottom of the page, you will see this note:
Validate with the OK button and restart your PC
If the apply button is enable click it, then restart the computer normally.

Windows Updates still returns to "Disabled"


Quoted from this Microsoft article: http://support.microsoft.com/kb/326686

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to:
XP - http://support.microsoft.com/kb/948247

To enable access to the Windows Update Web site, follow these steps:

Log on to the computer as a local administrator.
Click Start, click Run, type gpedit.msc, and then click OK.
In the left pane, expand User Configuration, and then expand Administrative Templates.
Expand Windows Components, and then click Windows Update.
In the right pane, right-click Remove access to use all Windows Update Features, and then click Properties.
Click Disabled, click Apply, and then click OK.

Restart the computer normally.

#11 captaintex

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Posted 28 October 2013 - 02:07 PM

Thank you but nothing changes.

 

Windows Update returns to Disabled

Security Center returns to Disabled

 

Any other clue?  :(



#12 nasdaq

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Posted 29 October 2013 - 07:43 AM


Try to reset the Windows Update with this Microsoft Fix.

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058/en-us

Run the Fix Me button.
When completed restart the computer normally.

How is t now?
===

Refert to this article for your Security Center issue.
http://en.kioskea.net/faq/617-windows-xp-disabling-the-security-center

In the Bottom of the article, change the status to Automatic or Manual.
Make sure you click the Apply button.
Restart the computer normally.

How is now?

#13 captaintex

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Posted 04 November 2013 - 09:52 AM

After running fixit I see the BITS service in services.msc appearing differently:

 

Service name: BITS

Display name: @%SystemRoot%\system32\qmgr.dll,-1000

Description: @%SystemRoot%\system32\qmgr.dll,-1000

 

It is set to Automatic, but it is not started

 

The Windows Update Service still stays on "Disabled".

 



#14 nasdaq

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Posted 04 November 2013 - 01:44 PM

Try this.

Go to Start > Run, and type in:

sc stop BITS

Go to Start > Run, once again, and type in: cmd
At the prompt, copy/paste the following commands inside the code box, one at a time: Hit the Enter key.

del /q "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat"
del /q "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat"


Now, go back to: Start > Run, and type in:

sc start BITS

Restart the computer normally.

How is it now?




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