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Windows 8 UFEI BIOS - Cannot Run .exe


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#1 gman863

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Posted 17 October 2013 - 05:09 PM

I'm working on a Sony VIAO E-series notebook with factory installed Windows 8 64-bit that is giving me fits on attempting to remove malware or reformat the drive.

 

There is a malware program simply called "Internet Security" that runs at startup and does a "scan" listing fake infections.

 

First, the infection locks me out of running any ".exe" files such as TDDS, HitmanPro, IO Bit Malware Fighter, etc.  When I try, I get an information baloon popup at the bottom right stating "file.exe is infected with a worm blaster.  Please activate security software."

 

I also cannot access command prompt or system settings.  When I try, the program automatically closes after about one second and often closes the desktop, reverting to the metro "tile" screen.  Same for task manager.

 

Since this is a UFEI-based system, the traditional "F8" (safe mode) and "F12" (boot device) options are unavailable at startup.  If I insert a Windows 8 OEM disc in the DVD drive, it ignores it.  If I try to start the disk from within Windows, I get the "file.exe is infected..." message noted above.  (Note that this problem also prevents me from running a stand-alone boot CD as well.)

 

Given I can't run software, can't change system settings and can't do a "safe mode" or alternate drive boot, What options (if any) do I have to fix this.  If I can somehow get to boot from DVD, I have a full OEM Windows 8 disc I could reinstall.

 

Thanks in advance for any ideas.



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#2 Broni

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Posted 17 October 2013 - 06:30 PM

I'll report this topic to appropriate helpers.

1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?

Hold on there....


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#3 gman863

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Posted 17 October 2013 - 09:49 PM

It's Win 8 64-bit premium (home) that shipped preinstalled on the PC.

 

The computer starts up into Win 8.  As noted above, it will not run or install any programs (*.exe files), nor will it let me make any changes to system settings.

 

Although I could try removing the hard drive and reformatting it, I have instead stopped the project and returned the PC to my client and told him to take it to an authorized Sony service center.  The PC is still under warranty.  Although he will still have to pay them for the malware removal and/or reformat (not covered under mfr. warranty), I do not want to risk a finger-pointing liability issue in case Sony attempts to claim I voided the warranty by removing the hard drive or deal with further issues if the infection damaged the drive or BIOS.



#4 Elise

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Posted 23 October 2013 - 02:05 AM

Hello, and sorry for the delay. Can you please try and see if the following runs?

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


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#5 HelpBot

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Posted 28 October 2013 - 02:15 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

If you do still need help, please send a Private Message to any Moderator within the next five days. Be sure to include a link to your topic in your Private Message.

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