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Hal.dll Missing - Cannot Access Computer


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#1 Frozenith

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Posted 17 October 2013 - 01:17 PM

Hello,

 

I am unable to start up my computer in regular or safe mode because of a message which says the hal.dll file is missing. This has happened after installing the latest service pack update about a week ago. I have XP Professional and a Service Pack 2 disc.

 

So far I have attempted a repair installation, but after the "To setup Windows XP now, press ENTER." screen the R option does not appear.

 

I have tried to run "bootcfg /rebuild" from the Recovery Console, but I get a "Failed to successfully scan disks" message.

 

I have tried "chkdsk /r" but I still get the missing hal.dll message on startup.

 

I have tried to expand the file from the XP disc with "expand d:\i386\hal.dl_ c:\windows\system32", but I get a permission denied message.

 

In my Windows Professional Setup I have:

 

-: Partition1 [FAT] 55MB <45MB free>

C:Partition2 [NTFS] 152531MB <45449 free>

 

I don't know what Partition1 is. I've heard fixboot may help fix things but I'm not sure what to do.

 

There are some important files on this drive which I would like to retrieve and I'm quite stressed out, does anyone have any suggestions? Thanks.

 

- Anthony


Edited by Frozenith, 17 October 2013 - 01:37 PM.


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#2 rotor123

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Posted 17 October 2013 - 02:21 PM

If it is a Dell then the 45Mb partition is the Diagnostic partition.

 

If it is a Dell, when You turn it on and the Dell Logo appears, Press F12 for the Boot Device menu and select the Diagnostic partition and run the diagnostics. At a Minimum I suggest the Memory, Hard drive tests. You could also run the Motherboard test if desired.

 

Not to mention that the latest XP service pack is SP3.

 

Once You are sure the Memory and Hard Drive are OK, Then presuming enough free drive space You could always install a second copy of Windows. For example You could install it to C:\Doors or C:\Window2.

 

That is only if You do not care if You get the old windows running again.

 

Test first. If it isn't a Dell let me know and I can suggest other Drive and memory testing software.

 

Good Luck

Roger


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#3 Frozenith

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Posted 17 October 2013 - 02:27 PM

It is a Dell, I had Service Pack 3 installed and all of the updates. The Service Pack 2 disc is what originally came with the computer when I bought it (several years ago now).

I will run the tests now and let you know the results.

 

- Anthony



#4 Frozenith

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Posted 17 October 2013 - 02:36 PM

On the Boot Devices Menu there is:

 

Onboard SATA Hard Drive

Onboard or USB CD-ROM Device

System Setup

Hard Drive Diagnostics

Boot to Utility Partition

 

After running the Hard Drive Diagnostics I get:

 

Drive 0: Maxtor 6V160E0 - Fail. Return Code: 7

Drive 1: No device

Drive 2: No device

Drive 3: No device

Drive 4: TSSTcorpCD-RW TS-H292B - Diagnostics not supported

Drive 5: No device



#5 rotor123

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Posted 17 October 2013 - 02:43 PM

This is the one You need to run the onboard diagnostics

 

Boot to Utility Partition

 

This one is only a short test

Hard Drive Diagnostics

The Thorough hard drive test is in the Utility Partition

 

Good Luck

Roger


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#6 Frozenith

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Posted 17 October 2013 - 03:59 PM

This is what I get when trying to test the Hard Drive:

 

Error Code 0F00:0244

Msg: Block 335151: Uncorrectable data error or media is write protected.

 

Error Code 0F00:0228

Msg: Block 335152: Timeout waiting for drive not busy.

 

Error Code 0F00:0228

Msg: Block 335153: Timeout waiting for drive not busy.

 

Error Code 0F00:0228

Msg: Block 335154: Timeout waiting for drive not busy.

 

Error Code 0F00:0228

Msg: Block 335155: Timeout waiting for drive not busy.

 

Error Code 0F00:0228

Msg: Block 335156: Timeout waiting for drive not busy.

 

I quit the test at this point since it doesn't seem to be working.

 

Test Status: Testing 0000335104 of 0312499999 blocks.

 

All Processor, System Board, System Management, PCI Devices, Serial Port, USB, Fan, Cables, Paralell Port and System Memory tests passed.

 

In CDROM/DVD I got this for Built In Self Test:

Error Code 0F00:286F

Msg: Optical Drive BIST -- DRAM test failed.


Edited by Frozenith, 17 October 2013 - 05:15 PM.


#7 rotor123

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Posted 17 October 2013 - 05:34 PM

Unfortunately that is what a Bad hard drive will show. That was what I wanted to know. Since the Hard drive is what holds Windows until the computer is powered on and it then loads into Memory, Simplistically put, If either one is bad................

 

Try following the Directions for the Seagate Tools for DOS. It runs off a CDrom and will test the drive. There is a Windows version, However Windows needs to be running for that one.

Seatools for DOS

Accept the License and follow the Instructions.

 

Instructions
  • Step 1

    In order to use the newest SeaTools for DOS, download the bootable CD image version to your desktop.

  • Step 2

    Burn the .ISO file to a CD. View Knowledge Base article 201431 for instructions on how to do this.

  • Step 3

    Once the bootable media has been created, boot the computer with the media in the drive. If it doesn't boot from the media, the boot order may need to be adjusted in the computer BIOS. See Knowledge Base article 184971 or the user guide for your computer for information on changing boot sequence.

     

    NOTE: If you have any difficulty booting with this version, please use one of the legacy versions of SeaTools for DOS.

  • DOWNLOAD
    • To run SeaTools, accept the End User License Agreement and follow the on-screen instructions or view the tutorial for more details. Download Here

Run the Short and the Long test. This will confirm that the drive is Bad or not.

If it fails, do not do the repair yet as that could cause data loss.

 

In that case follow this post from dc3 and see if You can recover the data.

Please note that You will need a place to copy the data onto. I use external USB hard Drives.

http://www.bleepingcomputer.com/forums/t/510587/possible-hard-drive-crash/?p=3180146

Here is part of that.

 

If the computer will not boot, you can use Ubuntu to recover your data.

 

Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.  
 
To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it.
And later in the post
At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd.

Read that entire part of the post, it has images of how to make the Ubuntu disk for recovery and how to make the Seatools for DOS disk too.

 

Good luck

Roger


Edited by rotor123, 17 October 2013 - 05:35 PM.

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#8 Roodo

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Posted 17 October 2013 - 05:37 PM

Try this:

http://support.microsoft.com/kb/945380



#9 Frozenith

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Posted 18 October 2013 - 05:06 AM

The short and long tests with Seatools did indeed fail. I have now burned Ubuntu to a disc but the "Try Ubuntu without any change to your computer" menu does not appear like the guide says. I just get this:

 

Install Ubuntu Server

Install Ubuntu Enterprise Cloud

Check disc for defects

Test memory

Boot from first hard disc

Rescue a broken system


Edited by Frozenith, 18 October 2013 - 05:07 AM.


#10 rotor123

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Posted 18 October 2013 - 09:22 AM

Hi

From here, This download shows the try Ubuntu option.

 

And from here from the same website

 

Desktop image

The desktop image allows you to try Ubuntu without changing your computer at all, and at your option to install it permanently later. This type of image is what most people will want to use. You will need at least 384MiB of RAM to install from this image.

There are three images available, each for a different type of computer:

PC (Intel x86) desktop image For almost all PCs. This includes most machines with Intel/AMD/etc type processors and almost all computers that run Microsoft Windows, as well as newer Apple Macintosh systems based on Intel processors. Choose this if you are at all unsure.

 

Why not try this one

 

Good Luck

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#11 Frozenith

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Posted 18 October 2013 - 10:20 AM

Thanks, I have downloaded "ubuntu-13.10-desktop-i386.iso" from that link. It is too big to burn to a standard CDr.

I can burn it to a DVD from my laptop but the computer does not have a DVD drive.

Is there another way to run the iso file, or will I need to install a DVD drive?

 

EDIT: I have managed to create a bootable USB stick for Ubuntu using pendrivelinux.com. I will now follow the instructions on HowToGeek.


Edited by Frozenith, 18 October 2013 - 10:54 AM.


#12 rotor123

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Posted 18 October 2013 - 11:15 AM

I haven't tried this, but from the same source.

How to create a bootable USB stick on Windows

http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

 

Be aware It will most likely wipe out anything on the USB stick so copy off of it first

 

Roger


Edited by rotor123, 18 October 2013 - 11:27 AM.

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#13 Frozenith

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Posted 18 October 2013 - 11:38 AM

I have now run Ubuntu from the USB stick and can view all of my files. I am copying all content on the device to an external drive.

Now that I have the files I need, could I simply replace the broken drive with a new one?


Edited by Frozenith, 18 October 2013 - 11:41 AM.


#14 rotor123

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Posted 18 October 2013 - 11:44 AM

You could do that. Then install from the Dell XP Disk. if You have the Dell Drivers disk that would help. Otherwise You will have to download the drivers from the Dell website.

 

Good Luck

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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167 @ June 2015


#15 Frozenith

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Posted 18 October 2013 - 12:00 PM

I don't know if I still have the drivers disk, but I will take a look on the website if I don't.

I have an Optiplex GX620, so I hope something like this will be enough to get it running again.

Thank you for the help.

 

- Anthony






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