I am trying to repair a friends computer that is stuck in Windows Repair Startup.
When it boots up I have two options
1) Windows Repair Startup (recommended)
2) Launch Windows Normally
If I chose Windows Repair Startup, I see the spalsh screen, then I see wallpaper, but nothing else. No icons, windows key does not work. However the mouse is responsive.
If I choose launch windows normally, I see the Windows splash screen, it appears to load, but then reboots itself.
I am unsure if it's 32 or 64 bit.
Any suggestions? My friend thinks it may be a virus, but I can't even boot it up to run Maleware Bytes to confirm.