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computer freezing, ads not from this site, ads.panoramtech.net


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#1 dakota5369

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Posted 16 October 2013 - 06:34 PM

my computer is just like 2 months old.  its an HP Envy 20 TouchSmart PC.  recently been having some trouble with it.  pages will just never finish loading.  they will look done, but there is a little revolving circle next to the website tab up top that never stops.  so I can never do anything on that page.  its worst in chrome, which is basically unusable at this point.
 
A couple things I notice is that wherever google ads appear, I get another video next to it with a little line that says "ads not from this site."  I also get a little pop up on a lot of pages that says "deal available" with some little online sale offer
 
finally, on the bottom of pages that don't load it says "waiting on ads.panoramtech.net."  and it never loads at all.
 
 
I don't see any extensions or programs on my computer that don't belong, so I am confused.  any help would be appreciated

Mod Edit, Moved to Am I Infected from Win 8 ~~ boopme


Edited by boopme, 16 October 2013 - 07:22 PM.


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#2 boopme

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Posted 16 October 2013 - 08:31 PM

Hidakota, run these and see

Please download Malwarebytes Anti-Malware mbamicontw5.gif and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Double-click on the renamed file to install, then follow these instructions
  • for doing a Quick Scan in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues
  • Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
  • Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

    -- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, use Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).



    ADW Cleaner

    Double click on AdwCleaner.exe to run the tool again.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .



    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dakota5369

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Posted 17 October 2013 - 12:52 AM

Malwarebytes:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.10.13.01
 
Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16721
Jody :: JODYPC [administrator]
 
10/16/2013 10:43:04 PM
mbam-log-2013-10-16 (22-43-04).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 198867
Time elapsed: 2 minute(s), 32 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
(end)
 
 
 
 
ADW Cleaner
 
 
# AdwCleaner v3.008 - Report created 16/10/2013 at 22:16:47
# Updated 17/10/2013 by Xplode
# Operating System : Windows 8  (64 bits)
# Username : Jody - JODYPC
# Running from : C:\Users\Jody\Downloads\adwcleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v10.0.9200.16537
 
 
-\\ Mozilla Firefox v23.0.1 (en-US)
 
[ File : C:\Users\Jody\AppData\Roaming\Mozilla\Firefox\Profiles\joe732y7.default\prefs.js ]
 
 
-\\ Google Chrome v30.0.1599.69
 
[ File : C:\Users\Jody\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [2310 octets] - [25/09/2013 01:59:37]
AdwCleaner[R1].txt - [1096 octets] - [15/10/2013 03:57:14]
AdwCleaner[R2].txt - [1156 octets] - [15/10/2013 04:01:19]
AdwCleaner[R3].txt - [1167 octets] - [16/10/2013 22:16:00]
AdwCleaner[S0].txt - [2132 octets] - [25/09/2013 02:00:41]
AdwCleaner[S1].txt - [1220 octets] - [15/10/2013 04:02:16]
AdwCleaner[S2].txt - [1089 octets] - [16/10/2013 22:16:47]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1149 octets] ##########
 
 
 
 
 
JRT:
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.7 (10.15.2013:3)
OS: Windows 8 x64
Ran by Jody on Wed 10/16/2013 at 22:32:21.35
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{FAEBECB3-172F-41CF-B46E-2F478D8B6DF0}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{FAEBECB3-172F-41CF-B46E-2F478D8B6DF0}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\microsoft\Internet Explorer\SearchScopes\{FAEBECB3-172F-41CF-B46E-2F478D8B6DF0}
Failed to delete: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{FAEBECB3-172F-41CF-B46E-2F478D8B6DF0}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\open it!"
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{400EA86B-6A6C-4495-9121-B4E33714F8D6}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{5340F08C-C6E5-42AB-82E1-6DC77D75FCE6}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{A1ACB14D-DE05-4064-BB1A-DC6B51269F43}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{AE6D6F1A-1471-4657-9078-06BE2E405ED6}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{CBCA8F9D-AFE0-40CF-8CA4-34FF5845D0FF}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{D21E3131-DA6F-4117-BE6B-8EFEC7836E0D}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{E4E631D8-3DBC-4A42-B04F-5C01D82879A8}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{EACB97B3-8590-421F-A7AE-4D3EE5D72A24}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{F766E20D-24BE-472C-AF64-8F2DA95126B7}
Successfully deleted: [Empty Folder] C:\Users\Jody\appdata\local\{F7BFB855-27EF-495B-8916-592F2AB346EE}
 
 
 
~~~ FireFox
 
Successfully deleted: [Folder] C:\Users\Jody\AppData\Roaming\mozilla\firefox\profiles\joe732y7.default\extensions\staged
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\Jody\appdata\local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 10/16/2013 at 22:36:12.00
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#4 boopme

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Posted 18 October 2013 - 11:01 AM

Hello, appears we need to get a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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