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Website won't load after server move


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55 replies to this topic

#1 frankp316

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Posted 16 October 2013 - 11:49 AM

I am a regular user of Allmusic. I use it for my blog song of the day. Since they went offline for maintenance on Saturday, the site will not load. There is no error message and I have tried it with Chrome, IE and Firefox. Same thing. I contacted Allmusic support and they told me they moved to a new server. Allmovies was also moved to a new server. Can't get into that either. But I can access Allrovi because it wasn't moved to a new server. So I am using that though I prefer Allmusic's layout. At first I thought the sites may have been inadvertently blocked in Canada. But Allmusic support told me yesterday they are still getting Canadian traffic. But he tells me today that they are having issues with some Canadian users. My ISP is Rogers Cable in Toronto. It appears there may be issues with them updating the DNS ID. But they are a national company. I have asked Allmusic support to see if it is a national problem or if it is more local like in Toronto or Ontario. They do have to figure out the problem. But I thought I would bounce this off the gang here at BC and see if anyone has ideas about how to solve this.

 

 

 

 

http://www.allmusic.com/

http://www.allmovies.com/

http://www.allrovi.com/



BC AdBot (Login to Remove)

 


#2 cryptodan

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Posted 16 October 2013 - 12:48 PM

All of those links work, however, the middle one takes me to aparked domain page and tells me it is for sale.

Have you tried clearing your DNS Cache, and rebooting your modem / router to get this issue resolved?

#3 frankp316

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Posted 16 October 2013 - 05:55 PM

I rebooted the modem. Didn't work. i'm still corresponding with Allmusic support and they haven't asked me to flush DNS yet. They want to look at other solutions first. it appears the ISP is the main culprit in my case. 



#4 cryptodan

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Posted 16 October 2013 - 06:21 PM

Can you provide me the DNS addresses that you use for Rogers?

cryptodan@alphacentari:~/Downloads$ nslookup allmusic.com 24.153.22.14
Server:		24.153.22.14
Address:	24.153.22.14#53

Non-authoritative answer:
*** Can't find allmusic.com: No answer

cryptodan@alphacentari:~/Downloads$ nslookup allmusic.com 24.153.22.142
Server:		24.153.22.142
Address:	24.153.22.142#53

Non-authoritative answer:
*** Can't find allmusic.com: No answer

cryptodan@alphacentari:~/Downloads$ nslookup allmusic.com 64.71.246.28
Server:		64.71.246.28
Address:	64.71.246.28#53

Non-authoritative answer:
*** Can't find allmusic.com: No answer

cryptodan@alphacentari:~/Downloads$ nslookup allmusic.com 64.71.246.156
Server:		64.71.246.156
Address:	64.71.246.156#53

Non-authoritative answer:
*** Can't find allmusic.com: No answer

cryptodan@alphacentari:~/Downloads$ nslookup allmusic.com 
Server:		96.244.76.115
Address:	96.244.76.115#53

Non-authoritative answer:
Name:	allmusic.com
Address: 208.94.36.25

cryptodan@alphacentari:~/Downloads$ 
Those are lookups using DNS Servers for Rogers here: http://who.is/dns/rogers.com/

And the last one is my DNS Server.

Here are the results using Verizon DNS Servers:

cryptodan@alphacentari:~/Downloads$ nslookup allmusic.com 71.242.0.12
Server:		71.242.0.12
Address:	71.242.0.12#53

Non-authoritative answer:
Name:	allmusic.com
Address: 208.94.36.25

cryptodan@alphacentari:~/Downloads$ nslookup allmusic.com 71.252.0.12
Server:		71.252.0.12
Address:	71.252.0.12#53

Non-authoritative answer:
Name:	allmusic.com
Address: 208.94.36.25

cryptodan@alphacentari:~/Downloads$ 
As you can see there is a DNS issue with Rogers.

Edited by cryptodan, 16 October 2013 - 07:18 PM.


#5 frankp316

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Posted 17 October 2013 - 04:51 AM

I went to that DNS page and I don't know how to provide what I use. I didn't see anything there.



#6 cryptodan

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Posted 17 October 2013 - 05:26 AM

You can provide the DNS by logging into your router / modem and going to maybe the administration or setup page.

#7 frankp316

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Posted 17 October 2013 - 11:32 AM

I think this is it. 99.232.210.1



#8 cryptodan

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Posted 17 October 2013 - 01:50 PM

Please download MiniToolBox, and save it to your desktop and run it.
Checkmark the following checkboxes:

Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#9 frankp316

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Posted 17 October 2013 - 05:53 PM

 MiniToolBox by Farbar  Version: 13-07-2013

Ran by frankp316 (administrator) on 17-10-2013 at 18:48:12
Running from "C:\Users\frankp316\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Realtek PCIe FE Family Controller = Local Area Connection (Connected)
802.11n Wireless LAN Card = Wireless Network Connection (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : frankp316-HP
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com
 
Wireless LAN adapter Wireless Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : AC-81-12-BD-DC-15
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : phub.net.cable.rogers.com
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : E8-9A-8F-BE-E9-D2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::18ec:3e0a:36b1:bd3e%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 99.232.211.228(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.254.0
   Lease Obtained. . . . . . . . . . : October-17-13 6:02:28 PM
   Lease Expires . . . . . . . . . . : October-19-13 6:02:29 PM
   Default Gateway . . . . . . . . . : 99.232.210.1
   DHCP Server . . . . . . . . . . . : 99.234.98.1
   DHCPv6 IAID . . . . . . . . . . . : 283679375
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-46-EF-A0-E8-9A-8F-BE-E9-D2
   DNS Servers . . . . . . . . . . . : 64.71.255.204
                                       64.71.255.198
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2cbb:36f:9c17:2c1b(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::2cbb:36f:9c17:2c1b%19(Preferred) 
   Default Gateway . . . . . . . . . : 
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter 6TO4 Adapter:
 
   Connection-specific DNS Suffix  . : phub.net.cable.rogers.com
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:63e8:d3e4::63e8:d3e4(Preferred) 
   Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
   DNS Servers . . . . . . . . . . . : 64.71.255.204
                                       64.71.255.198
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.phub.net.cable.rogers.com:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : phub.net.cable.rogers.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{887B9534-FD19-48DB-A8F4-190EAA3F00BA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  64.71.255.204
 
Name:    google.com
Addresses:  2607:f8b0:400b:806::1009
 64.71.249.108
 64.71.249.89
 64.71.249.123
 64.71.249.94
 64.71.249.93
 64.71.249.104
 64.71.249.103
 64.71.249.98
 64.71.249.114
 64.71.249.118
 64.71.249.113
 64.71.249.99
 64.71.249.84
 64.71.249.109
 64.71.249.119
 64.71.249.88
 
 
Pinging google.com [66.185.85.39] with 32 bytes of data:
Reply from 66.185.85.39: bytes=32 time=9ms TTL=60
Reply from 66.185.85.39: bytes=32 time=9ms TTL=60
 
Ping statistics for 66.185.85.39:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 9ms, Average = 9ms
Server:  UnKnown
Address:  64.71.255.204
 
Name:    yahoo.com
Addresses:  206.190.36.45
 98.139.183.24
 98.138.253.109
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=37ms TTL=52
Reply from 98.139.183.24: bytes=32 time=66ms TTL=52
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 37ms, Maximum = 66ms, Average = 51ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...ac 81 12 bd dc 15 ......802.11n Wireless LAN Card
 11...e8 9a 8f be e9 d2 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0     99.232.210.1   99.232.211.228     20
     99.232.210.0    255.255.254.0         On-link    99.232.211.228    276
   99.232.211.228  255.255.255.255         On-link    99.232.211.228    276
   99.232.211.255  255.255.255.255         On-link    99.232.211.228    276
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link    99.232.211.228    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link    99.232.211.228    276
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18   1040 ::/0                     2002:c058:6301::c058:6301
  1    306 ::1/128                  On-link
 19     58 2001::/32                On-link
 19    306 2001:0:9d38:6ab8:2cbb:36f:9c17:2c1b/128
                                    On-link
 18   1025 2002::/16                On-link
 18    281 2002:63e8:d3e4::63e8:d3e4/128
                                    On-link
 11    276 fe80::/64                On-link
 19    306 fe80::/64                On-link
 11    276 fe80::18ec:3e0a:36b1:bd3e/128
                                    On-link
 19    306 fe80::2cbb:36f:9c17:2c1b/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    306 ff00::/8                 On-link
 11    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/16/2013 05:19:09 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/15/2013 11:40:16 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/14/2013 06:41:06 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/13/2013 07:19:15 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/13/2013 05:42:20 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/12/2013 06:28:00 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108
 
Error: (10/12/2013 05:40:26 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/11/2013 06:03:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: OSDManager.exe, version: 1.0.0.1, time stamp: 0x502d8818
Faulting module name: mshtml.dll, version: 10.0.9200.16721, time stamp: 0x523f7a70
Exception code: 0xc0000005
Fault offset: 0x000f9f11
Faulting process id: 0x880
Faulting application start time: 0xOSDManager.exe0
Faulting application path: OSDManager.exe1
Faulting module path: OSDManager.exe2
Report Id: OSDManager.exe3
 
Error: (10/11/2013 11:34:04 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
Error: (10/10/2013 06:36:04 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005
 
 
System errors:
=============
Error: (10/17/2013 06:03:26 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
StarOpen
 
Error: (10/17/2013 01:27:30 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (10/17/2013 10:34:14 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
StarOpen
 
Error: (10/17/2013 07:58:29 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (10/17/2013 04:54:06 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
StarOpen
 
Error: (10/16/2013 08:09:51 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (10/16/2013 06:04:27 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
StarOpen
 
Error: (10/16/2013 01:44:49 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
Error: (10/16/2013 11:04:04 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
StarOpen
 
Error: (10/16/2013 08:06:30 AM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
 
 
Microsoft Office Sessions:
=========================
Error: (10/16/2013 05:19:09 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (10/15/2013 11:40:16 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (10/14/2013 06:41:06 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (10/13/2013 07:19:15 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (10/13/2013 05:42:20 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (10/12/2013 06:28:00 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108
 
Error: (10/12/2013 05:40:26 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (10/11/2013 06:03:17 PM) (Source: Application Error)(User: )
Description: OSDManager.exe1.0.0.1502d8818mshtml.dll10.0.9200.16721523f7a70c0000005000f9f1188001cec6cda2d5e6c4C:\Program Files (x86)\Hewlett-Packard\HP My Display\OSDManager.exeC:\Windows\SysWOW64\mshtml.dlledf515b6-32c0-11e3-9832-e89a8fbee9d2
 
Error: (10/11/2013 11:34:04 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
Error: (10/10/2013 06:36:04 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005
 
 
=========================== Installed Programs ============================
 
Adobe AIR (Version: 3.8.0.1430)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
AMD APP SDK Runtime (Version: 2.4.650.9)
AMD Media Foundation Decoders (Version: 1.0.60512.1804)
AMD VISION Engine Control Center (Version: 2011.0512.1812.30806)
ATI Catalyst Install Manager (Version: 3.0.829.0)
Bejeweled 3 (Version: 2.2.0.97)
Bing Bar (Version: 7.0.610.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.97)
Blio (Version: 2.2.6699)
Bounce Symphony (Version: 2.2.0.97)
Cake Mania (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0512.1812.30806)
Catalyst Control Center InstallProxy (Version: 2011.0512.1812.30806)
Catalyst Control Center Localization All (Version: 2011.0512.1812.30806)
CCC Help Chinese Standard (Version: 2011.0512.1811.30806)
CCC Help Chinese Traditional (Version: 2011.0512.1811.30806)
CCC Help Czech (Version: 2011.0512.1811.30806)
CCC Help Danish (Version: 2011.0512.1811.30806)
CCC Help Dutch (Version: 2011.0512.1811.30806)
CCC Help English (Version: 2011.0512.1811.30806)
CCC Help Finnish (Version: 2011.0512.1811.30806)
CCC Help French (Version: 2011.0512.1811.30806)
CCC Help German (Version: 2011.0512.1811.30806)
CCC Help Greek (Version: 2011.0512.1811.30806)
CCC Help Hungarian (Version: 2011.0512.1811.30806)
CCC Help Italian (Version: 2011.0512.1811.30806)
CCC Help Japanese (Version: 2011.0512.1811.30806)
CCC Help Korean (Version: 2011.0512.1811.30806)
CCC Help Norwegian (Version: 2011.0512.1811.30806)
CCC Help Polish (Version: 2011.0512.1811.30806)
CCC Help Portuguese (Version: 2011.0512.1811.30806)
CCC Help Russian (Version: 2011.0512.1811.30806)
CCC Help Spanish (Version: 2011.0512.1811.30806)
CCC Help Swedish (Version: 2011.0512.1811.30806)
CCC Help Thai (Version: 2011.0512.1811.30806)
CCC Help Turkish (Version: 2011.0512.1811.30806)
ccc-utility64 (Version: 2011.0512.1812.30806)
CCleaner (Version: 3.25)
Chronicles of Albian (Version: 2.2.0.95)
Chuzzle Deluxe (Version: 2.2.0.95)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (Version: 15.4.5722.2)
Cradle of Rome 2 (Version: 2.2.0.95)
CyberLink YouCam (Version: 3.2.1.3922)
D3DX10 (Version: 15.4.2368.0902)
Dropbox (Version: 2.4.2)
EvJO Wallpaper Changer v3.1 (Version: 3.1)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.97)
Final Drive: Nitro (Version: 2.2.0.95)
Galerie de photos Windows Live (Version: 15.4.3502.0922)
Google Chrome (Version: 30.0.1599.69)
Google Update Helper (Version: 1.3.21.165)
Governor of Poker 2 Premium Edition (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Games (Version: 1.0.2.5)
HP LinkUp (Version: 2.01.028)
HP My Display (Version: 1.12.004)
HP Odometer (Version: 2.10.0000)
HP Setup (Version: 8.7.4747.3786)
HP Setup Manager (Version: 1.1.13880.3792)
HP Support Assistant (Version: 7.0.39.15)
HP Support Information (Version: 10.1.1000)
HP Update (Version: 5.003.001.001)
HP Vision Hardware Diagnostics (Version: 2.9.0.0)
Jewel Quest: The Sleepless Star - Collector's Edition (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.3925)
Mah Jong Medley (Version: 2.2.0.95)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Mathematics (Version: 4.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Mystery of Mortlake Mansion (Version: 2.2.0.97)
Namco All-Stars: PAC-MAN (Version: 2.2.0.95)
PDF Complete Special Edition (Version: 4.0.54)
Penguins! (Version: 2.2.0.95)
PerfectDisk 10 Professional (Version: 10.0.110)
Pivot Pro Plugin (Version: 9.50.110)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.5331)
PressReader (Version: 5.10.1217.0)
Ralink 802.11n Wireless LAN Card (Version: 4.0.3.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6387)
Realtek PCIE Card Reader (Version: 6.1.7601.82)
Recovery Manager (Version: 5.5.0.4222)
Remote Graphics Receiver (Version: 5.4.5)
Revo Uninstaller 1.94 (Version: 1.94)
Rogers Online Protection (Version: 9.0.58)
Rogers Servicepoint Agent 3.7.44 (Version: 3.7.44)
Rogers Yahoo! Messenger
RPS CRT (Version: 9.0.58)
RPS PerfectDiskStub (Version: 9.0.58)
RPS RpsCore (Version: 9.0.58)
RPS RpsCore64 (Version: 9.0.58)
SDK (Version: 2.28.007)
Secunia PSI (2.0.0.4003) (Version: 2.0.0.4003)
Slingo Supreme (Version: 2.2.0.97)
SUPERAntiSpyware (Version: 5.6.1014)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update Installer for WildTangent Games App
Vacation Quest - The Hawaiian Islands (Version: 2.2.0.97)
Virtual Villagers 5 - New Believers (Version: 2.2.0.97)
WildTangent Games App (HP Games) (Version: 4.0.5.2)
Windows Live (Version: 15.4.3502.0922)
Windows Live (Version: 15.4.3508.1109)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Yahoo! Software Update
Yahoo! Toolbar
Zinio Reader 4 (Version: 4.2.4164)
Zuma Deluxe (Version: 2.2.0.95)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 64%
Total physical RAM: 3700.64 MB
Available physical RAM: 1313.79 MB
Total Pagefile: 7399.47 MB
Available Pagefile: 4711.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.35 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:685.85 GB) (Free:639.16 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.69 GB) (Free:1.53 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\FRANKP316-HP
 
Administrator            frankp316                Guest                    
 
 
**** End of log ****


#10 cryptodan

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Posted 17 October 2013 - 06:16 PM

Your issues are definitely related to your ISP's DNS:

cryptodan@alphacentari:~$ nslookup 64.71.255.198
Server:		96.244.76.115
Address:	96.244.76.115#53

Non-authoritative answer:
198.255.71.64.in-addr.arpa	name = dns1.rnc.net.cable.rogers.com.

Authoritative answers can be found from:
255.71.64.in-addr.arpa	nameserver = ns3.wlfdle.rnc.net.cable.rogers.com.
255.71.64.in-addr.arpa	nameserver = ns2.ym.rnc.net.cable.rogers.com.
255.71.64.in-addr.arpa	nameserver = ns3.ym.rnc.net.cable.rogers.com.
255.71.64.in-addr.arpa	nameserver = ns2.wlfdle.rnc.net.cable.rogers.com.
ns2.ym.rnc.net.cable.rogers.com	internet address = 24.153.22.142
ns2.wlfdle.rnc.net.cable.rogers.com	internet address = 24.153.22.14
ns3.ym.rnc.net.cable.rogers.com	internet address = 64.71.246.156
ns3.wlfdle.rnc.net.cable.rogers.com	internet address = 64.71.246.28

cryptodan@alphacentari:~$ nslookup allmusic.com 64.71.255.198
;; connection timed out; no servers could be reached

cryptodan@alphacentari:~$ nslookup allmusic.com 64.71.255.204
;; connection timed out; no servers could be reached

cryptodan@alphacentari:~$ nslookup 64.71.255.204
Server:		96.244.76.115
Address:	96.244.76.115#53

** server can't find 204.255.71.64.in-addr.arpa.: NXDOMAIN


#11 frankp316

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Posted 18 October 2013 - 04:37 AM

I am waiting to hear from Allmusic support but I think I am going to try to flush the DNS anyway. So please post a link to instructions to do that and I will do that later today.



#12 cryptodan

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Posted 18 October 2013 - 05:37 AM

redownload and run minitoolbox and check the box marked flush dns.

#13 frankp316

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Posted 18 October 2013 - 11:13 AM

Done. Rebooted. Didn't help.



#14 cryptodan

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Posted 18 October 2013 - 06:06 PM

In your TCP / IP Settings for your computer try using these DNS Servers:

ns2.ym.rnc.net.cable.rogers.com	internet address = 24.153.22.142
ns2.wlfdle.rnc.net.cable.rogers.com	internet address = 24.153.22.14
ns3.ym.rnc.net.cable.rogers.com	internet address = 64.71.246.156
ns3.wlfdle.rnc.net.cable.rogers.com	internet address = 64.71.246.28


#15 frankp316

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Posted 19 October 2013 - 04:34 AM

Which do I use? TCP/IvP6 or TCP/ivP4.






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