When I run into a Windows 7 PC that has a good WiFi or Ethernet connection and the network is functioning (other devices on the network can access the Internet), and the Windows 7 machine cannot browse the Internet, my basic approach to resolve isn't as fast as I would like.
Could I get some feedback from the experts out there to streamline this process please?
Here's the usual process:
- Basic check for a proxy (internet properties/connections/LAN settings)
- Boot to Hitman Pro Kickstart (or Sidekick)
If we cannot boot to Hitman Pro Kickstart we are usually not in the best spot to move forward. This is where the process needs work. On several occasions the customer cannot press the 1. or 2. key booting ether from the Hitman Pro USB or CD/DVD (Sidekick).
At this point I am usually looking to run something like AVG ZeroAccess removal tool or Malwarebytes Chameleon. We cannot run Hitman Pro (not the boot version) becasue it requires an Internet connection.
I see many people are running a process that includes, AdwCleaner, Junkware Removal Tool, ComboFix, Malwarebytes... I also know that from running Rkill lately that it does some ZeroAccess detection and repairs some Windows Defender related issues....
I hate not having a solid process for this issue... I really need the help of anyone out there in the know.